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[RESOLVED] Sticky Capture Server Error

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I am trying to use the Sticky Capture and it keeps coming up with a server error and tells me to report the bug. I. have tried the feature in Safari,  Chrome,  and the mobile app and keep getting the same message.  I have tried. uploading different images, and. the same thing. I can put the images into the board, but Sticky Capture won’t upload them. Any thoughts?

Pinned reply

October 19, 2024

Hi @Pascal Bompard,

 

I can see that the support team confirmed a bug regarding this error in the ticket you submitted. You confirmed on Nov 09, 2023 that the issue is resolved on your side after a fix was released by the team. 

 

To this end, I will update the title to [RESOLVED].

 

If issue persists, please let us know here. 

Was it helpful?

7 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7285 replies
  • October 19, 2023

@Samantha Case - I jus tried this from Windows 11 64-bit on a non-VPN connection, in the latest Chrome and Miro desktop app and it did work.

However, I did get this message on one of the attempts, there was no error:

 

What is your set up? Is the error still happening an hour later? Does it happen for all users or just you?

Opening a Miro support ticket

If you have a paid Miro subscription, you can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
P

This is happening to me too. No improvement over the last 12 hours. I have filed a bug report though.

I get an ‘Internal server error’ alert on Mac OS desktop app and browser app.


With the iOS app, I get the same ‘Text recogonition services are not available’ alert as attached to the previous message in this thread.

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7285 replies
  • October 20, 2023

@Pascal Bompard - Did that "bug report" link take you to the support form and open a ticket that you received an email confirmation about? I ask because, if it did, it would helpful if you could reply to this thread as you hear back from the Miro support team. 

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
P

@Robert Johnson I did receive confirmation, yes. Happy let the thread know what’s up when I get updated by the Miro team.

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7285 replies
  • October 20, 2023
Pascal Bompard wrote:

@Robert Johnson I did receive confirmation, yes. Happy let the thread know what’s up when I get updated by the Miro team.

Thanks, @Pascal Bompard!

Note to all readers: Miro support has be alerted to this issue. Please reply or subscribe to this post for updates thanks to the fabulous, Pascal! 

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
P

I haven’t had news from the Miro team on a fix yet. 

A tip for others who have come to depend on Stickie Capture: my workaround for the issue has been to use the official Post-It® desktop app to capture stickies. The app provides a handy export-to-Miro workflow. Does the job for me until Miro fixes this feature.

Robert Johnson
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Eca
Mironeer
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  • Eca
  • Mironeer
  • 1753 replies
  • October 19, 2024

Hi @Pascal Bompard,

 

I can see that the support team confirmed a bug regarding this error in the ticket you submitted. You confirmed on Nov 09, 2023 that the issue is resolved on your side after a fix was released by the team. 

 

To this end, I will update the title to [RESOLVED].

 

If issue persists, please let us know here. 

Eca :)

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