Hi 👋
Our only team admin has left the company, and thus we are not able to change the admin and manage the team because we don’t have his credentials anymore.
Anyone can help us there?
Thanks!
Answered
Our team admin has left the company
Best answer by Marina
Hi there,
For the sake of transparency, I would like to add this information from the Support Team here:
Due to security reasons, we can only re-assign Admins with the current Admin confirmation. In your case, we suggest you contact your IT Department and ask them to grant you access to the email address of the previous Miro Admin. In other words, you need to gain access to Miro Admin's email address so you could change the password and sign in to Miro with Admin's credentials.
+7This sounds like a request to Miro support is needed if there are no other team or company admins defined.
Submit a request – Miro Support & Help Center
Kiron
+5Hi there,
For the sake of transparency, I would like to add this information from the Support Team here:
Due to security reasons, we can only re-assign Admins with the current Admin confirmation. In your case, we suggest you contact your IT Department and ask them to grant you access to the email address of the previous Miro Admin. In other words, you need to gain access to Miro Admin's email address so you could change the password and sign in to Miro with Admin's credentials.
We have the same problem. In our case, team Admin has left the building years ago, and her email account has been removed. So how to proceed from here?
Marina wrote:
Hi there,
For the sake of transparency, I would like to add this information from the Support Team here:
Due to security reasons, we can only re-assign Admins with the current Admin confirmation. In your case, we suggest you contact your IT Department and ask them to grant you access to the email address of the previous Miro Admin. In other words, you need to gain access to Miro Admin's email address so you could change the password and sign in to Miro with Admin's credentials.
+5Hi
I’ve converted your message to a support ticket. The Support Team will get back to you via email 
Hi 
I have a similar problem when I search this topic on the forum.
My team Admin has left the building years ago, and his email account has been deleted and we can't recover your account.
How can I recover the admin permission?
+7Please open this as a support request with Miro here: Submit a request – Miro Support & Help Center
Kiron
Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
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