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Answered

How to Access Paid Seats?

B

A coworker has paid for a Team account, and invited me to join.  I joined, but am not able to enjoy features such as exporting a PDF at high quality and video chat (I’m prompted to “upgrade” in order to use the features).

Is there a way to make sure I’m actually occupying a “paid seat?”  How can I unlock the upgrade features?

 

Thanks!

Best answer by Kiron Bondale

@Brien Strelau -

  1. Click on the team settings “gear” icon in the top left of the Miro dashboard view

     

  2. Click on the Users menu option and check the License time for you

Kiron

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    Kiron Bondale
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    • Kiron Bondale
    • Volunteer Community Moderator
    • 3040 replies
    • July 22, 2020

    @Brien Strelau -

    Whoever the team admin is would need to ensure that your account is a “full access” account - you can’t do this yourself as they (not you) will pay for the additional user account.

    Kiron

    Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
    B

    Thank you Kiron.  How can they ensure that mine is a “full access account?”

    Kiron Bondale
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    • Kiron Bondale
    • Volunteer Community Moderator
    • 3040 replies
    • Answer
    • July 22, 2020

    @Brien Strelau -

    1. Click on the team settings “gear” icon in the top left of the Miro dashboard view

       

    2. Click on the Users menu option and check the License time for you

    Kiron

    Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
    B

    Thanks Kiron!  We had to first delete members before I could be upgraded, but it worked out.

    Kiron Bondale
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    • Kiron Bondale
      Kiron Bondale

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