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I cannot enter my credit card.

  • February 16, 2025
  • 4 replies
  • 37 views

I tried to sign up for a starter plan by clicking on “Upgrade”, but it is in the process of being renewed and I can't sign up.

It has been refreshing for about 2 hours now.

I have logged out and restarted my computer.
The Wi-Fi environment is fine.

I'm having trouble finding the cause of the problem.
Thank you in advance for your help.

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4 replies

Eca
Mironeer
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  • Mironeer
  • 1729 replies
  • February 16, 2025

Hi ​@kenjireds08,

 

Thanks for reaching out!

 

I have your post converted into a support ticket so the Billing team can assist you with this. Please check your inbox for support’s assistance.


Robert Johnson
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  • Volunteer Community Moderator
  • 7282 replies
  • February 16, 2025

@kenjireds08 - In the meantime, a few additional questions/tests:


  • Author
  • Beginner
  • 2 replies
  • February 17, 2025
Eca wrote:

Hi ​@kenjireds08,

 

Thanks for reaching out!

 

I have your post converted into a support ticket so the Billing team can assist you with this. Please check your inbox for support’s assistance.

@Eca Mironeer,

Thank you for your support!

I checked today, and the issue seems to be resolved—I can now enter my credit card details. I appreciate your help!

Best regards,


  • Author
  • Beginner
  • 2 replies
  • February 17, 2025
Robert Johnson wrote:

@kenjireds08 - In the meantime, a few additional questions/tests:

Hi Robert,

Thank you for your suggestions!

I tried using an incognito window, disabling extensions, and using the Miro desktop app. I’m not sure what the exact cause was, but when I checked today, the issue was resolved.

I appreciate your help!

Best regards,


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