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I can't upgrade my plan

  • September 19, 2021
  • 6 replies
  • 369 views
O

Hi Guys,

 

I “urgently” want to upgrade my free account to the consultant plan. 

So, I click on upgrade, choose the consultant plan, enter my credit card info (automatically detects the correct country), but when I click on “purchase” I get:

“Sorry, your payment transaction has failed”

When I click again, I get: “Customer create failed”

 

I have tried from different devices, to check if this is somehow device/browser related, and I also purchased another software just to check if this has something to do with my credit card….

any Idea on this?

 

Thanks so much!

Was it helpful?

6 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7288 replies
  • September 20, 2021

@Opa360x - I have converted your post to a Miro support ticket.

In the future, you can find the Miro support form link by

  1. Going to https://help.miro.com
  2. Searching for “how to contact miro support”
  3. Clicking on Contact "Miro Support":

 

And once you have a paid subscription, you can access the support form directly from your Miro dashboard or from with a Miro board:

guide → Get help → Support

 

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
X
  • xirwanx
  • Beginner
  • 2 replies
  • November 29, 2021
Opa360x wrote:

Hi Guys,

 

I “urgently” want to upgrade my free account to the consultant plan. 

So, I click on upgrade, choose the consultant plan, enter my credit card info (automatically detects the correct country), but when I click on “purchase” I get:

“Sorry, your payment transaction has failed”

When I click again, I get: “Customer create failed”

 

I have tried from different devices, to check if this is somehow device/browser related, and I also purchased another software just to check if this has something to do with my credit card….

any Idea on this?

 

Thanks so much!

 

I have same problem with this issue. Please help me!

S

 

Please let me know how to fix it out 

 

 

Robert Johnson
Forum|alt.badge.img+13
  • Robert Johnson
  • Volunteer Community Moderator
  • 7288 replies
  • March 15, 2022

@SHANMUKHA RAM KUMAR M - I have converted one of your replies from another post into a support ticket.

In the future, you can find the link to the support form on this page by searching for “contact form”:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
N
  • Nia Marrow
  • New Here
  • 1 reply
  • January 3, 2023

I am also having the problem of upgrading my micro plan… any suggestions on how to fix this?

Robert Johnson
Forum|alt.badge.img+13
  • Robert Johnson
  • Volunteer Community Moderator
  • 7288 replies
  • January 3, 2023

@Nia Marrow - I will convert your comment into a support ticket. You should receive an email shortly.

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca

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