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delete teams and it does not recognize my upgrade

M

 

Help!!!! I did an upgrade but then I deleted the TEAMS and now when I want to create it it asks me to upgrade again. I was wrong .... please, what should I do?

Best answer by Robert Johnson

@Marcela Cabezas - I think we are going to need to get the Miro support team involved as the general Miro community will not be able to see the history as to what has happened. 

I have converted this post into a support ticket. You should have received a confirmation email. Please let me is if you have not received it.

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Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7250 replies
  • June 30, 2021

@Marcela Cabezas - I’m going to take a guess that you upgraded to the Consultant Plan - if I’m wrong, please advise. If I am correct, creating new teams in the Consultant Plan is a little different.

From the Team profile settings:

 

Click on Company:

And then Teams → Create new team:

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
M

Gracias….pero creo que es otra cosa…

hice un upgrade al nivel de Teams, lo pague y luego tratando de cambiar algo borre mi equipo o mi cuenta...no sé lo que hice.

pero ahora no me aparece nada, perdí unos tableros y no me aparece mi suscripción….pero mantengo mi ingreso a miro con el mismo correo…

Cómo recupero mi equipo? y mis tableros? y mi upgrade?

Ayuda por favor

Robert Johnson
M
2 people like this
  • Robert Johnson
    Robert Johnson
  • M
    Marcela Cabezas
Robert Johnson
Forum|alt.badge.img+13
  • Robert Johnson
  • Volunteer Community Moderator
  • 7250 replies
  • Answer
  • June 30, 2021

@Marcela Cabezas - I think we are going to need to get the Miro support team involved as the general Miro community will not be able to see the history as to what has happened. 

I have converted this post into a support ticket. You should have received a confirmation email. Please let me is if you have not received it.

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca

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