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[RESOLVED] Unable to upload files (pictures, PDF, etc.)


Hello

The problem is that i can’t upload any pictures to the board anymore. Tried to do it from browser but failed. Why does it happen?

Pinned reply

February 3, 2021

Yesterday’s issue of not being able to upload files to a board using the “upload” action has been resolved.

Incident status → https://status.miro.com/incidents/hv0kv930xmm5

Was it helpful?

12 replies

Same here.


chrisruether

Same here with PPT or PDFs - The support of Miro doesn´t have time to support, so help please! :-)


Kiron Bondale
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  • February 2, 2021

@chrisruether  & @Esther van Pijkeren - I’m getting the same issue when uploading via a web browser or the Miro app on a Windows 10 PC.

@Marina - if you are still online, can you escalate this as it does look like a general issue?

Kiron

 

 


Robert Johnson
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  • Volunteer Community Moderator
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  • February 2, 2021

@Kiron Bondale @chrisruether @Esther van Pijkeren @anastasiadobrovolskaya :

I am unable to use the content creation toolbar’s upload button to upload .jpg, .pdf, .xlsx, or .pptx in both the browser or desktop app versions of Miro.

Workaround → Drag and drop the files onto the board is working for me for all file types and clients.


Same here, I can’t upload anything 


Robert Johnson
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  • Volunteer Community Moderator
  • 7249 replies
  • February 2, 2021

@Kiron Bondale @chrisruether @Esther van Pijkeren @anastasiadobrovolskaya @peggy winkels :

I have opened a Miro Support ticket and will keep this post updated with the status of the issue.

As a workaround, you should still be able to drag-and-drop files onto the Miro board.


Robert Johnson
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  • Volunteer Community Moderator
  • 7249 replies
  • February 2, 2021

As an FYI, there is another issue going on at the moment → Endless Loading at Sign In


Robert Johnson
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  • Volunteer Community Moderator
  • 7249 replies
  • February 3, 2021

UPDATE #1: Miro engineers are working on the issue and have acknowledged it on their official status page:

https://status.miro.com/incidents/hv0kv930xmm5


Robert Johnson
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  • Volunteer Community Moderator
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  • February 3, 2021

UPDATE #2: ​​@Vlada has reported that the issue should be resolved. Can someone open up a board (or refresh one that you're in already) and try uploading a file using the upload button and reply back here with your findings? I can't at the moment as I'm in a hotel for the night due to sewage/water issues at the house and didn't bring my laptop. Thanks!


Robert Johnson
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  • Volunteer Community Moderator
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  • February 3, 2021

I did try from the Miro mobile app on my Android device and from forcing "desktop" mode in my Chrome mobile browser and it worked in both cases 👍😁


chrisruether

Now I can upload my files: PPT and PDF.
Everything working fine - thanks Guys


Robert Johnson
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  • Volunteer Community Moderator
  • 7249 replies
  • February 3, 2021
Pinned reply

Yesterday’s issue of not being able to upload files to a board using the “upload” action has been resolved.

Incident status → https://status.miro.com/incidents/hv0kv930xmm5


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