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Google Drive Files Appear as Blank Rectangles in Miro (New Issue - March 2025)

  • March 24, 2025
  • 1 reply
  • 8 views

Description: Since approximately one week ago, Google Drive files embedded in Miro boards have stopped displaying correctly. Instead of previews or embedded documents, only blank white rectangles appear. This makes it impossible to identify or work with embedded files directly on boards.

Troubleshooting already performed:

  • Reauthorized Google Drive integration multiple times (logged out/in, removed integration entirely).

  • Completely cleared browser cache/cookies.

  • Verified file sharing permissions (all set to "Anyone with the link" or explicitly shared).

  • Tested in Incognito mode with all browser extensions disabled.

  • Issue persists across multiple browsers and devices (Chrome and Safari tested, macOS fully updated).

  • Google sign-in credentials are used for Miro login, but this has historically not been connected to Drive integration issues.

Expected vs. Actual Behavior:

  • Expected: Visible previews/embedded files from Google Drive appear directly on Miro boards.

  • Actual: Only white rectangles appear, no preview or file name visibility.

Request: Please confirm if this is a known issue currently being addressed, or if there's a specific workaround available.

 

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1 reply

Eca
Mironeer
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  • Mironeer
  • 1753 replies
  • March 26, 2025

Hi ​@Ondrej Rudolf,

 

I tested embedding a Google Drive file on my end, and it appeared without any issues (see screenshot). This suggests the issue might be specific to certain device, settings, or a temporary glitch.

To help us investigate further, could you share a short video reproducing the issue? This will help pinpoint whether it’s related to your account, a broader issue, or something else.

 

Looking forward to your update! 😊


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