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Cancelling a subscription with no access to Miro support

  • March 18, 2025
  • 1 reply
  • 9 views

Hi there,

I was supposed to cancel my business plan (free trial) but did not make it in time today as I was sick with covid over the last few days.

I was charged for the business plan today but would like to cancel it as we are not doing well as a business right now. I need to postpone the billing to a later date once we have more runway.

Can someone help me please?

 

Best answer by Robert Johnson

@Wendi Lai - Since you have a paid Miro subscription, you can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Note: For Billing related questions, after you have selected Contact support from the Learning Center, select:

  • Billing & Subscription → Billing & Payments / Other.
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Robert Johnson
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  • Answer
  • March 18, 2025

@Wendi Lai - Since you have a paid Miro subscription, you can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Note: For Billing related questions, after you have selected Contact support from the Learning Center, select:

  • Billing & Subscription → Billing & Payments / Other.

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