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How do I move an Education plan from one institution to another?

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Hi, I have an Education plan, but have moved from one university to a different one. I am not able to change my email address registered to the plan, which is my previous university’s email (that I no longer have access to). When I try to change my email address in the Miro Profile settings I get the “You cannot change your email to or from a domain belonging to an organization” error like the Enterprise plans do, but unlike the Enterprise plans I can’t reach out to Support.

I guess I could download all the boards, apply for a new Education plan with my new institutional affiliation, and then re-upload them all to the new account and sort out loads of permissions again, but is there an easier way? Has anyone else done this?

Thanks!

Dan

 

 

Best answer by Robert Johnson

​@Dan Lockton - Uess there has been any changes in the way the Enterprise Plan works, you should be able to do the following:

1. Create a Miro account using your new university's email address.

2. Sign in as your old address and add your new address as a team member.

3. While still signed in as your old address, Leave the team (from the team Profile page) - at this point, you'll be prompted to select a new team admin (choslisr your new email address).

That should do it!

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Robert Johnson
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  • February 7, 2025

​@Dan Lockton - Uess there has been any changes in the way the Enterprise Plan works, you should be able to do the following:

1. Create a Miro account using your new university's email address.

2. Sign in as your old address and add your new address as a team member.

3. While still signed in as your old address, Leave the team (from the team Profile page) - at this point, you'll be prompted to select a new team admin (choslisr your new email address).

That should do it!

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  • February 8, 2025

Thanks Robert! That worked!

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