For some reason I cannot edit one of my boards. I’m on the free plan, had three boards, removed one that was no longer necessary, and yet still cannot edit one of them.
I just want to remove an extraneous frame from Student Onboarding, but it refuses to let me change anything. I can’t put in a support ticket as it’s a free plan. Help?
Best answer by Robert Johnson
Okay, one last thing to check before we need to ship this off to the support team.
When you look at the board’s Team share settings, what do you see? AND, what happens if you change it from whatever it is now (e.g., Editor) to View, and back to Editor?
+13
First, though:
I’m on the free plan, had three boards, removed one that was no longer necessary, and yet still cannot edit one of them.
Have you signed out and back in, and cleared your cache?
Second, do you have any other members in your free plan team? Is so, do they have a board count? Go to the team settings for the team, then Users, and look at the Boards access:
Hi
I logged in on a computer I do not usually use, and there was no difference there. The other team members have no boards at all (the one I deleted was the one we used):
In addition, the plan itself says there are only two boards:
+13
Okay, one last thing to check before we need to ship this off to the support team.
When you look at the board’s Team share settings, what do you see? AND, what happens if you change it from whatever it is now (e.g., Editor) to View, and back to Editor?
The team had no access, apparently. I changed it to edit, then view, then back to edit and I can use it now! So confusing, since I’m the owner. Thank you so much!
+13I changed it to edit, then view, then back to edit and I can use it now!
Nice! One scenario that can cause this is when a paid subscription is downgraded back to a Free Plan, whether it was always paid, upgraded, or on a trial. Unfortunately, the fact that the wording varies between views (from team profile page it used the word “Locked”, but then “VIEW-ONLY” on the dashboard, and probably “Locked” when on the board).
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
