Hello! My name is Hakim, and I am an IT support specialist at Hamkorbank. We changed our monthly plan to an annual plan when switching the payment method from card to invoice. As a result, the payment type also changed from monthly to annual. Could you please help us revert this so that we can pay for the plan monthly using the invoice method?
+2Hi
Thanks for reaching out! I have your post converted into a support ticket so our billing team can assist you with this. Please check your inbox for their response!
Thank you for your response! I have received the email, and the issue has been resolved.
Hello, I canceled our annual subscription, but we have an unpaid invoice that prevents us from switching to a monthly plan. Could you help us resolve this issue and enable us to switch to monthly billing?
+2Hi
Sorry to hear you’re having issues. The community forum does not have access to your account and we can’t make changes.
Because you are on a paid plan, you can open a Miro support ticket by following these instructions.
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