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Answered

Where's Stickies capture?

  • September 2, 2024
  • 4 replies
  • 257 views

Where has the stickies capture tool gone?

 

Best answer by Robert Johnson

@Therese Hooper - From my testing, the Stickies capture feature now appears to be considered “AI” as it is on the list of features that consumes AI credits:

 

I did a test on my spouse’s Education plan, and when AI is disabled under the Education or Enterprise plan’s feature access, the stickies capture app disappears from the list of apps – the setting I am referring to:

 

So, you are likely on the Enterprise subscription and a Company Admin has disabled AI features.

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4 replies

ElvaMiro
Mironeer
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  • Mironeer
  • 922 replies
  • September 2, 2024

hi @Therese Hooper 

Can you share more details? I still see it in the apps toolbar. 

 

 

Once activated, it shows up under the open Apps

 


Yeah we did access it in this way, but a colleague notes they can't today and I’m finding it’s also gone.


ElvaMiro
Mironeer
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  • Mironeer
  • 922 replies
  • September 2, 2024

Hmmmm…. Perhaps we’ll have to flag this to support, since I can’t seem to replicate this. Sometimes, logging out, clearing cookies and starting fresh clears up a lot of issues, especially when it’s a browser issue.

Try that, and if it doesn’t work, if you have a paid Miro subscription, you can open a Miro support ticket by following these instructions: 

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Do you have a paid subscription?


Robert Johnson
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  • Volunteer Community Moderator
  • 7270 replies
  • Answer
  • September 2, 2024

@Therese Hooper - From my testing, the Stickies capture feature now appears to be considered “AI” as it is on the list of features that consumes AI credits:

 

I did a test on my spouse’s Education plan, and when AI is disabled under the Education or Enterprise plan’s feature access, the stickies capture app disappears from the list of apps – the setting I am referring to:

 

So, you are likely on the Enterprise subscription and a Company Admin has disabled AI features.