Everything on my whiteboard is BLURRED!

@cosmic

In my 6+ years of using Miro on Windows 10 and 11, I have never experienced burring as you are describing.

Can you describe your setup? E.g.,

• Which OS version?
• How are you accessing Miro? E.g., a supported browser (which one?)
• Miro desktop app?
• Likely the most important: Your display? Laptop, desktop, external? Connection type?
  • What I have seen cause issues in the past – not only with Miro, but other applications – do you have any custom display scaling applied?

If you are using a paid subscription of Miro, you can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

OS: Windows 11

Browsers: It is blurred in both Chrome and Microsoft Edge

I downloaded the Miro desktop app and it was still blurry.

Display: Desktop PC Monitor

I’m not sure what you mean by custom display scaling. I haven’t had this blur problem with any other apps or web-based programs.

Except for the blurring issue, I really like Miro, but until the issue is resolved, I can’t do a paid subscription.

@cosmic 

In this post, a user stated that setting their scaling to 100% fixed a similar sounding issue.

You should be able to get to the System > Display settings by right-clicking on your desktop and selecting Display settings. From that screen, scroll down to Scale & layout > Scale:

These are my settings.

What should I change them to to get rid of the blur?

@cosmic

Thanks for sharing the additional information and screenshot. Your settings match mine/what I would expect them to look like. At this point, I don’t know what else to try. Hopefully another Community member or a Mironeer will have some ideas.

@cosmic - something else to try is to disable hardware acceleration - here are steps for Chrome:

https://support.udemy.com/hc/en-us/articles/22543012795799-Troubleshooting-How-to-Disable-Hardware-Acceleration-on-Your-Browser#:~:text=Click%20Chrome%20%3E%20Preferences.,available%E2%80%9D%20and%20restart%20Google%20Chrome.

I tried both disabling and enabling the hardware acceleration, but still the same issue. 

Maybe there’s something wrong with my pc. Yet, other apps work fine. 

I appreciate you trying to help. Hopefully someone out there will know.

Hey @cosmic !!
Did you get resolution for your issues?
I am also facing the same problem and haven’t been able to fix it no matter what.

Hi @Anshul Jain 

I replied in your other thread about this topic, but putting this here in case other users come across it. For some users, resetting the application data is helpful. Instructions are here:

https://help.miro.com/hc/en-us/articles/360017572854-Desktop-app

Hi ​@Robert Johnson & ​@ElvaMiro 
I am experiencing the exact same issue with the Miro Desktop app. Everything keeps going blurred all the time (see this screenshot).

Here below is my chat with your bot in the app. I did everything you suggest in this thread, including a full uninstall & file cleanup then did a clean install (not Mictosoft store).

Nothing is resolving the issue and my work is continuously delayed & disrupted. I’m getting to the point of wanting my money back.

=================

Me 1: Your Windows desktop app keeps getting blurry and the complete interface & files become illegible

Miro 1: The blurriness issue you're experiencing with the Miro Windows desktop app can often be resolved by resetting the application data. Here's how you can do it:
1. Press Alt > Help and choose "Reset application data".

If you can't find this menu option, you likely downloaded the app from the MS Store. In that case:
1. Open Windows Settings
2. Go to Apps > Apps and Features
3. Find Miro in the list
4. Click on Advanced options
5. Select Reset

If the issue persists, try deleting all app files from these locations:
C:\Users\Be Still\AppData\Roaming\RealtimeBoard
C:\Users\Be Still\AppData\Local\Programs\RealtimeBoard
Note: If the Appdata folder is hidden, you may need to reveal it in your Windows settings.

Refer: https://help.miro.com/hc/en-us/articles/360017572854-Desktop-app 

Me 2: All text are getting blurry and the complete interface & files become illegible in your Windows desktop app

Miro 2: The blurriness issue you're experiencing with text and interface elements in our Windows desktop app could be related to zoom levels or performance issues. 

Here are some steps to try:
Check if the text changes when zooming in and out. If so, it might be a rendering bug.
Improve board performance by:
• Converting heavy PDFs and high-resolution images to PNG/JPG
• Downscaling content if it looks too large at 100% zoom
• Resolving comments
• Converting pen handwriting to images
• Splitting large boards into smaller ones

If these steps don't resolve the issue, please try resetting the app data or reinstalling the app. If the problem persists, it may require further investigation by our support team.

Refer: https://help.miro.com/hc/en-us/articles/360013588560-Board-performance-and-loading-issues 

Me 3: No that did not solve the issue. This happens even in the home window where the boards are listed. Even before opening a board

Miro 3: The blurriness issue you're experiencing in the Windows desktop app, even in the home window, could be related to app data or display settings. 

To resolve this, try resetting the application data:
1. Press Alt, click "Help" in the top-right corner, and choose "Reset application data".
2. If you can't find this menu, you might be using the MS Store version. In that case, go to Windows Settings > Apps > Apps and Features > find Miro > Advanced options > Reset.

If resetting doesn't help, try deleting all app files from:
C:\Users\username\AppData\Roaming\RealtimeBoard
C:\Users\username\AppData\Local\Programs\RealtimeBoard

If the issue persists, you may need to reinstall the app or contact our support team for further assistance.

Me 4: No not helping, I did all that before and even uninstalled the app & deleted all app files and then did a clean re-install. Still not solved the issue.

Miro 4: I apologize for the inconvenience. You can rephrase your question, or get additional help.

Me 5: where do I get additional help.

Miro 5: If you've tried all the suggested solutions and the blurriness issue in the Windows desktop app persists, you can contact Miro Support for additional help. 

To do this:
1. Visit the Miro Help Center at https://help.miro.com
2. Look for the "Contact Miro Support" option
3. Fill out the support form with details about your issue

When contacting support, it's helpful to include:
• A description of the problem
• Steps you've already taken to troubleshoot
• Your device and operating system information
• Screenshots or screen recordings of the issue, if possible

Our support team will be able to provide more personalized assistance for your specific situation.

Me 6: Get more help

Miro 6: If you need further support or have specific inquiries, you can reach out to Miro's support team by opening a support ticket.

https://help.miro.com/hc/en-us/requests/newNC-2037-in-app-settings-page-chatbot

Me 7: The link you gave does not work.
This is what I get:
The page you were looking for doesn't exist
You may have mistyped the address or the page may have moved

Miro 7: Miro will be back later today.
 

====================

PS: in case this helps with troubleshooting, my system spec is:

System & OS: ASUS 17" Laptop (1920x1080 resolution 144Ghz refresh rate) with Windows 11 Home 23H2 Build 22631.4602.

CPU: Intel(R) Core(TM) i7-8750H CPU 2.21 GHz.

Memory: 32GB RAM (2x16GB) DDR4-2400MHz.

Graphics: NVIDIA GeForce GTX 1060 6GB DDR5 Memory (Driver: NVIDIA Studio 566.36, 10 Dec 2024).
Note: Archicad & BIMx apps are set in the NVIDIA Control Panel to run on this card by default & not the integrated Intel graphics ever.

Storage: 2TB PCIe 4.0 x4 NVMe M.2 (C:)

External screen: (new!) Dixon 24" display (1920x1080 resolution 75Ghz refresh rate) connected via HDMI.

Network: Gigabit LAN cable (not WiFi) to 50MB/s Fibre internet.

All my software is on latest versions.

Hi ​@Hendrik Swanepoel,

Thanks for sharing your experience and the steps you’ve done to resolve this. 

Since the issue persists, I have your comment converted into a support ticket. PLease check your inbox for their response.

Thanks ​@Eca 
From this thread, I did manage to get the correct link for submitting a support request.
So Robert replied to my ticket #802988 yesterday and said he passed it on the the Desktop App team.
Thanks for your effort as well. 

Hello

I’ve raised a support ticket with Miro about their product not being able to render text adequately. They are aware of it and have a back log item to provide a better solution. Suggest everyone encourages them to get a move on and fix it as soon as possible. 

Hi ​@Marcus Roth,

Thanks for sharing that Miro is aware of the issue and has it in their backlog! If anyone else is experiencing this, I’d recommend submitting a support ticket as well to help prioritize the fix. You can do so here: How to contact Miro Support.

In the meantime, some users have had success with these workarounds:

• Checking and adjusting display scaling to 100% (Windows: Settings → Display → Scale & layout)
• Disabling hardware acceleration in Chrome (Chrome Settings → System → "Use hardware acceleration when available")
• Resetting Miro’s application data (Alt → Help → Reset application data in the desktop app)

If you've tried all these and are still facing issues, I’d recommend keeping an eye on updates from Miro’s support team.

Hope this helps, and let us know if you find any other workarounds!

Hi Eca

Thanks for reaching out to me. I have already raised a support ticket and they could not resolve the issue. I have been told there is a back log item to improve the text rendering but it has not yet been prioritised.

I’d like to ask all users to request escalation. Your product could be so much more usable if the text rendered nicely instead of being fuzzy when the text is deselected.

Regards

Marcus 

HI ​@Marcus Roth 

Thanks for the update. Since Miro Support has confirmed that this is in their backlog but not yet prioritised, I understand how frustrating this can be. Encouraging more users to submit support tickets is a great way to help escalate the issue.

For anyone else experiencing this, I’d recommend reaching out to Miro Support to report the problem. More reports can highlight the impact and potentially help prioritise the fix.