Hi, everybody!
I have a new laptop with Windows 11. I downloaded the app in Microsoft Store and faced a problem:
the text in PDF files is not readable: letters disappear, they look strange and i almost can make out a word.
My teammates say that everything is fine on their laptops
but mine is a disaster!
what can the problem be connected with?
is it a problem with the app or with my new laptop?
+13There was a recent post where some users are experiencing PDF rendering issues - here is the post:
It seems to be related to Windows and hardware acceleration. The support ticket is still open (ticket # 500411).
Does this also happen in a browser?
I would suggest that you try downloading the Miro desktop app directly from Miro's website rather than the Microsoft Store: https://miro.com/apps/
There are a few restrictions in the MS Store version: https://help.miro.com/hc/en-us/articles/360017572854-Desktop-app#h_01EVGAXJVY1H7DTTJ5T71XEJ3H
I tried downloading the app from the website as well as installing an old version (from my old laptop), but the problem remains unsolved(
+13I know this can be done in a browser (how-to here), but I think there is the option in the desktop app too. I can't remember exactly where, but from your Dashboard tab, press the Alt key - this will expose the menu bar:
From here, look for Hardware acceleration under all of the options (File, View, Edit, etc.).
I pressed Alt → help > hardware acceleration
this really helped! Thank you!
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