Images won't upload web or app

Hi @Abar 
I’d be happy to help here!

I tried replicating the issue on my end but it seems like copying and pasting an image from a browser to a Miro board works fine. So I assume something on your end might be the reason behind this behavior. That being said, could you please try these basic troubleshooting steps and see if it helps:

1. Try the Incognito mode or any other browsers' Private mode or window. This allows us to rule out the possibility that the issue is caused by cache and cookies or some browser extensions. If you have some extensions enabled in the incognito/private mode - please temporarily disable them.
   If in the Incognito mode everything works fine, make sure to clear your browser's cache and cookies and then sign out and back into your Miro profile anew before checking the process in the standard mode. Additionally, please disable all extensions for your browser.
2. If you use VPN, try switching it off/on.
3. Switch to another browser/network/device, if possible, and check the situation there.
4. If you are using the Miro desktop app please try to re-install it.

If none of the above help, please let me know. I’ll create a support request for your case so that we can further investigate the issue.

None of my images or PDFs are uploading on any browser, or incognito mode or my other devices. 

I am having the same issue. Tried incognito and also safari instead of chrome and neither worked.

I am having the same issues. I have also tried all the troubleshooting methods

I also cant view previously uploaded images, I have hundreds of images on my boards and its happening on all of them. They all appear grey with an exclamation mark in a circle in the middle

same here. let´s hope for the best that this is just a temporary error, since it happend so several of us!

seems to be fixed on my end now

mine seems to be working again now as well!

HI everyone,

The issue with loading boards from dashboards and disappearing images has been resolved successfully. Some users may still experience latency, but this is expected to return to normal soon. Our team will continue to monitor the systems closely to ensure stability. 

Please subscribe to updates from the Miro Status page in your region to see the full report and receive future notifications on platform health: https://status.miro.com/us/incidents/01JMFF0ASX5F76RM90Q1XQYNDT

If you are still experiencing any issues related to this or any other part of the product, please contact the Miro Support team or create a new question here in the Miro Forum to get help.Thank you all for your patience!