[KNOWN BUG] Frames exported as images have a white line on edge

@Mike Snight - Can you share a screenshot of the entire frame that you are saving as an image?

There may be a reason for this line being present, but I'm unable to visualize the setup/conditions before your image export, e.g., was the a shape object inside of your frame with a border or maybe an overlapping frame (or some other object)?

@Robert Johnson Thanks for your response! Screenshot attached of the entire frame. The issue persists even on a new blank frame with no elements added. I recorded a video showing the process if that helps showcase the issue further - Video Showcasing Issue

Hi @Mike Snight 

I was able to reproduce this on my end as well. Even when opening the exported image in my desktop’s Photos app, I noticed a similar issue. I can see in your video that the line appears in white on the right side and bottom area when you open the image in Adobe Photoshop.

On my board, the background was pink, and the frame was black. After exporting, the line appeared at the bottom of the image in pink.

It seems the issue might be tied to the board's background color in relation to the frame's export. I'll raise this with the team to investigate further. I will update the thread once I receive a response from them.

For your specific concern, I converted your post to a ticket so support team will be informed of this as well in the queue. Please wait for their response in your email.

 Also, If you’re interested in learning more about some of Miro’s biggest product updates that may be relevant to your use case, save your spot here at our Canvas ‘24 event happening October 8th. Please let me know if you have any additional questions – happy to help!

hi @Eca - thanks for communicating this to the team, much appreciated.

@Mike Snight - Thanks for your screenshot and video, as that made all the difference when trying to reproducing the issue. It is worth replying to the support ticket to note that the behaviour could likely be related to the board background colour at the time because, if I make the board bg colour = black, and make a frame color back, the issue does not occur, which leads me to be believe that the frame is inheriting a portion of the board background colour(?).

However, after more testing with different colour frames on different board background colours, the results appear to be random where different sides of the exported JPG/frame have a border. This “could” be intentional where Miro is applying random shadowing, which is what they do with sticky notes (to give a more “natural” look and feel to them).

I’m interested to learn what the support team tells you!

Any updates with this? Im experiencing the same issue when exporting HQ PDFs.

Any help on how to fix this would be much appreciated!

I have the same issue when exporting frames to PDF.  White line running on the bottom, very frustrating. 

Also seems to be linked to the quality setting.  Switching from Best Quality to Smallest File Size will remove the white lines, but the quality is way too low for my needs, but could help find the source of the issue.

​@Eca Great to hear that this bug is on the radar officially. 

As a temporary work around I’m using the software PDFGear (it’s free) and it’s ability to crop PDF pages as a way to fix the issue.  If I just crop the right and bottom margin a small amount I’m able to re-export the adjusted PDF without artifacts, it has to be done page by page, not ideal, but can be workable for some until the official fix is in.

Cheers!

Thanks ​@Alinea80 for the workaround! 

It’s great to hear that PDFGear is helping with the issue, even though it’s a bit time-consuming. I’m sure others in the community will find this tip helpful while we wait for the official fix.

I really appreciate your input, and I’ll keep everyone updated if there are any changes on the resolution timeline.

​@Eca Is there an ETA for this fix yet?  I’m in the process of iterating on art direction documents and Miro pdf export is a key part of that pipeline and having to fix these frames (30 pages plus) externally manually is becoming a giant problem for me.  Enough of a problem that I have to evaluate Miro alternatives, as much as I don’t want to.

Any additional info on an ETA would be appreciated, thanks!