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"Use template" is not avaible

J

Hello! I didn’t found any informations concerning my problem. Maybe can somebody help me to solve the following problem. I saved different custom templates in the category “personal”. normally I had no problem to use them. But now I can’t klick on “use template” with the App on my Mac. On my iPad its works… The Bill is payed :-) Any Idea how I can solve that? Thanks!

Best answer by Vicky Bevan

Wow, the Support Team is super fast in replying! 

I'm afraid that currently, you cannot use custom templates due to a bug on our end. The good news is that the team is already aware of the issue and is currently working on a fix for it. We're bringing our sincere apologies for all the inconvenience it causes! 

 

So we should soon be able to use them again - yay!

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4 replies

V
  • Vicky Bevan
  • Beginner
  • 3 replies
  • April 26, 2021

Hi Jean-Claude, 

I’m having the same problem today. Usually it works but today I cannot use any custom templates in Personal or Shared. I can create new custom templates and edit them but I cannot use them. 

So it seems like this is not a problem we can solve but perhaps a new bug? 

I’m using it in Chrome on MacOs.

I hope it is fixed soon. 

J

Hi Vicky,

yes, it is exactly what I mean!

V
  • Vicky Bevan
  • Beginner
  • 3 replies
  • April 26, 2021

I just sent a Support Request from inside Miro as well. 

Let’s hope we get a solution soon. :-) 

V
  • Vicky Bevan
  • Beginner
  • 3 replies
  • Answer
  • April 26, 2021

Wow, the Support Team is super fast in replying! 

I'm afraid that currently, you cannot use custom templates due to a bug on our end. The good news is that the team is already aware of the issue and is currently working on a fix for it. We're bringing our sincere apologies for all the inconvenience it causes! 

 

So we should soon be able to use them again - yay!

J
C
D
3 people like this
  • J
    Jean-Claude Leclere
  • C
    Christian Mann
  • D
    dcecimyers

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