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Why is Miro not loading in? Status page shows everything is fine.

Z

I’ve been experiencing this for an hour now. Miro is just loading and loading but never loads in. Just checked status page shows everything is up and running but I still cannot load in anything. 

Thanks for the help. 

Best answer by Robert Johnson

@zsofia - Perhaps your issue is similar to this post (seems to be for people with certain versions of macOS + Chrome):

https://community.miro.com/ask-the-community-45/cannot-load-anything-loading-screen-has-been-going-for-over-half-an-hour-5039

If not, there is likely something stuck in the browser cache and I would suggest clearing it - here are some instructions on how to do this in a number of browsers:

https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser

Other things to try to isolate the problem:

  • Sign in through a Private/Incognito browser window to see that that clears things up.
  • Disable any VPN
  • Disable any firewall/antivius software
  • Try a different internet connection, e.g., Wi-Fi hotpot
  • Try the Miro desktop app
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Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7250 replies
  • Answer
  • June 13, 2021

@zsofia - Perhaps your issue is similar to this post (seems to be for people with certain versions of macOS + Chrome):

https://community.miro.com/ask-the-community-45/cannot-load-anything-loading-screen-has-been-going-for-over-half-an-hour-5039

If not, there is likely something stuck in the browser cache and I would suggest clearing it - here are some instructions on how to do this in a number of browsers:

https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser

Other things to try to isolate the problem:

  • Sign in through a Private/Incognito browser window to see that that clears things up.
  • Disable any VPN
  • Disable any firewall/antivius software
  • Try a different internet connection, e.g., Wi-Fi hotpot
  • Try the Miro desktop app
Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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    zsofia
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  • zsofia
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  • 1 reply
  • June 13, 2021

Thanks Robert, I’ve just updated Chrome as I wanted to check if this solves the issue, and it did. Thanks a lot for your recommendations too.

Have a nice day,

Zsófi

Robert Johnson
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  • Robert Johnson
    Robert Johnson
A

I was experiencing this on both web and desktop app. Web has since resolved itself (when I cleared my cache), but my desktop app still seems to be caught on this loading animation loop. Any suggestions for what to do to resolve this on the app?

C
  • Claire Walsh
  • Beginner
  • 3 replies
  • September 23, 2022

extensions in chrome seem to be causing this to happen (chrome browser on chrome os).   i uninstalled the drive chrome extension and it resolved it.   others have had the same issue with different chrome extensions. 

Robert Johnson
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    Robert Johnson

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