Solved

Hello, Miro Team informed me that my current education plan will expire in December 2025. The link that Miro Team gave me in the email to apply for the plan extension is not working. I have already replied to that email asking for instructions, but I am wondering what else I should do. I will be grateful if you help me.Thanks.

Hello!I tried to submit my app to Miro marketplace but nothing happened. And the errors in dev tools.App’s url https://www.smartfindreplace.com/plugin/index.htmlUpd: Profile settings page >>>>>» I click “Submit your app,” then I briefly see the application submission form for a few milliseconds (less than a second), after which it closes automatically. I remain on the Profile Settings page and see the errors shown in the screenshot.Upd2: I don’t have adblockers; the settings in the browsers allow the necessary actions; I tried in different browsers; I tried in Incognito mode as well. The same result.

Say multiple Miro Users have created a Talktrack to walk through a specific journey in a Miro board and their Miro account is eventually deleted - will the Talktrack they recorded cease to exist/ be deleted with their account or will it remain in the Miro Board?

Hi there,  As a company we’re thinking of switching to Miro from Mural because Miro’s better functionality and app integration.  One function we all love using in Mural is the pop-up zoom option. Pressing on X while clicking on a post-it note will pop up the text even if you’re zoomed out of the canvas so you can still read it.  I was wondering if this an existing functionality in Miro or something you’re considering building in the future?   Thanks Umut

Is it possible to rotate a frame? Prezi has this feature and I love it, but I can’t seem to find it on Miro.Thanks!!

This is crazyit doesn’t allow me to cancel

HI.I was using Business plan free trial, that is expired for now. I want to cancel my subscription. I have tried, but I was not able to do that. Please, help me cancel my business plan, in order not to be in charge. I also want to delete all my payment information. Thanks in advance!

Hey, i used this video conferencing tool called Butter.us. absolutely loved it and found out that miro acquired it, and for some reason stopped it?! I got a pro version of miro to be able to access the video conferencing here but it isnt the experience that butter provided. how and when do i access the product butter built? @mirosupport

Hello, My company recently acquired another company. They were using Miro on the Education Plan. I have access to one of their Team-Admin Accounts in Miro. But I can’t find an unser with Company-Admin rights within their user list. As far as I understand only Company-Admins can access the billing options. Thanks for your help!

I am trying to set up a subscription to use Business Plan. However, the system doesn’t accept my MasterCard payment and I can’t pay vian an invoice, as I only need one member subscription at this point. Would someone be able to help me out with this? Thank you! 

Hello Miro Support Team, I am writing to you as a user from Ukraine. I am currently a student and a trainer, and Miro has become an indispensable tool for my academic and professional activities. I use your platform for my scientific research, data analysis, and educational training sessions. Due to the current situation in Ukraine, it is difficult for me to maintain a paid subscription, but I rely heavily on Miro's advanced features for my analytical work and scientific projects. Could you please let me know if there are any options to provide me with a free Starter or Education subscription to support my work during this time? My account email: anikeievadaria@gmail.com Thank you for your support and for everything you do for the community. Best regards, Daria Anikeieva

I’ve paid Miro subscription under the account A with this email address, however I’m closing the email account A so I’m trying to move everything from the Miro board to new account B.  Could I move the all the files to account B and also can I switch the paid account from A to B ?

Dear Miro Support Team,I hope this email finds you well.First of all, I would like to express my sincere gratitude for the incredible platform you have built. Miro is truly an outstanding tool that has become indispensable for my work. The interactive features and the seamless user experience make it the best platform for visual collaboration.I am writing to you because I am an English teacher currently living and working in Ukraine. As you know, we continue to face significant challenges due to the ongoing war. Despite these circumstances, I am dedicated to providing high-quality education to my students, and Miro is a vital part of my teaching process.I currently have an active paid subscription. However, I recently learned that Miro offers support programs and free access for users and educators based in Ukraine. Due to the current situation, it has become financially difficult to maintain a paid plan, but I cannot imagine my lessons without your tools.Could you please assist me in

Dear, Miro support team!I've found out that there were opportunities to access Miro for free for Ukrainians. I couldn't figure out where to find the subscription plan so maybe you can give me a hint?Thank you a lot, this would mean a lot for me!

When trying to open my board, it just stays on the gray-ish screen as if it was loading it.When trying to create a copy of it, i’m getting the error “something went wrong” and in the network analysis i’m pretty sure its a 500 error.I then tried to open it in a private window, which worked but all my Kanban cards were piled up on a stack and the Kanban board itself was not there.

A specific board I’ve been working on for over a month suddenly won’t load in any browser or device. (Other boards work fine.) I’ve been trying throughout the day with no luck. The board get’s stuck on a gray screen with a “connecting...” message on mobile or “Connection restored” message on desktop. I’m wondering if anyone can help meet access to this board please?  

When I navigate to a board, the side panel shows the board within its Section within its Space. Great. On the front page/ dashboard, if I navigate to a Space I only see a scattering of boards unfiltered /uncategorised by which Section they are in. This is annoying. If I search on the Miro AI bot, it says this:To view sections within a space on the Miro home page:Navigate to the space - Click on the space name from your home page or sidebar Look for the sections panel - Once inside the space, you'll see sections listed in the left sidebar or as tabs/categories Filter by section - Many spaces organize boards into sections (like "In Progress", "Archive", "Design", etc.), and you can click on these to filter the boards shownI cannot, however, see the ‘sections panel’ on the homepage. Am I missing something or is this advice from the AI bot incorrect?All advice (from real bods) welcome!Edward

Dear Miro Team,My name is Yuliia, and I am an English online tutor based in Ukraine.I am writing to kindly ask if it is possible to be considered for a free Education Plan or a free upgrade to my account as part of Miro’s support for Ukrainian educators.I would be incredibly grateful for any support you could offer to help me continue teaching effectively.Thank you for standing with Ukraine and for your time and consideration.❤

Have problem with clicking. It is like my mouse is higher then its shows up on screenalso when i click on the text to edit it it shows up really weirdsorry for my bad englishit will be easier to understand in the videovideo

My plan shows as “free” but i was charged a subscription fee. Please cancel my subscription and reverse the recent charge. 

Hi, I have read  Education Plan Help Center article and understand the steps to change team admin on education plan.  However, it’s not clear how to handle someone who is current Admin but needs to remain part of the team.If current Admin leaves the team and transfers the admin role, can they STAY or REJOIN the team without losing boards / input that they have created?  Before attempting it, we need to be certain the current admin will not lose content.

Hello, I can’t apply for my free educator program. Application form says:  There was an error submitting your form. I suppose it won’t recognise my buisness mail @sch1415.ru. Can you submit a ticket and help me?

I have just cancelled my contract as I do not wish for it to be extended for another year. A payment is currently in progress for a subscription from July 22, 2025, to July 22, 2026. I do not wish to be charged for this — please cancel it as well. Thank you.BR, AB