Throughout my nearly two years on the Community forum, there have multiple posts where someone’s Free Plan team has gotten out of control, e.g., multiple un-wanted team members added, junk boards causing important boards to be view-only due to the 3-editable board limit, or maybe there was only one Team Admin and that person has left the company (in which case, depending on the setup, no new members can be added).
Here are a few scenarios and how to resolve them.
Table of Contents
Delete unwanted Boards (or users!)
While only a board owner can delete the board they created, a Team Admin can delete that user, assign their content to themselves, and then delete the content. This approach will also work if, for example, the board owner set the board’s Team access to View only - delete the user and take control of the board. You can always add this user back if need be.
Creating a new Team and migrate all boards/users to that team
If there was only one Team Admin and they (or their account/email address) is no longer available, your only option is to create a new Free Plan team and move all boards/users to team - here’s how:
- Have one team member create a new Miro account using an email address they have never used with Miro before.
- Then, they add their current email to the new team (and promote that user to Team Admin).
- They continue to add all required team members to this new team - and promote at least one other to Team Admin!
- Now all board owners can move their boards to the new team.
- Because only a board owner can move a board, if you are not the owner of the board, e.g., the old Team Admin, simply duplicate the board at which point you will be the owner of the duplicate - then move the duplicate.
- Once all the boards have been moved, everyone can leave the old team.
As a bonus, when moving a board between teams, the URL remains the same (but changes if you duplicated the board).
With the steps above, it is technically possible to create as many Free Plans as you have email addresses available to you and amalgamate them onto one Miro account profile (or at least it is at the time I post this).
