Ask the Community

Hi , in my team one of the member has to leave regarding illness for long term 5-6 months , is it possible to hang up the billing for her during this time. Should i to cancel his complete licence during her absence , is ther any issue to loose all the doc she provided in Miro until then. Thanks

Hi all - I’m trying out a Kanban board to keep track of our backlog - however, I’m finding that the card content disappears frequently - if I move between statuses (drag & drop or manually assigning the status) or if I switch between layouts. After setting up a lot of cards, I decided to take a backup in case it happened again - and that step wiped out a number of the cards in both versions :(  I’m using the web version on a Chrome browser, Mac if that helpsI did search for similar issues but none offered a solution so wondering if anyone else is experiencing this or has come up with a workaround? Very disappointed in the app so far Thanks for any help!

The “Next” button on the payment page isn’t lighting up after filling in all the fields. I have tried on different devices still can not proceed next with my payment to subscribe for a monthly plan. 

Hello Miro Team,I’m writing from Ukraine.I’ve heard a lot of good things about Miro and how helpful it is for work and organizing ideas. I believe Miro would help me a lot in my work and daily tasks, especially for planning and collaboration.I also heard that Miro offers free access for Ukrainian users, so I wanted to ask how I can apply for it or activate it.Thank you for your time and support.Best regards,Anya

Hi All…I’m relatively new to miro, I’ve been invited to collab on a board & I’m finding it a very useful daily tool… However, because I was invited to use a board I can’t seem to create my own. The person I’m collaborating with has 3 boards, will this be restricting me to create a board of my own?I’ve been looking around but I can’t seem to find a solution to just collaborating on the one board & then creating my own… Would it be down to the settings of the owner of the board I was invited too? Can anyone help?

When I try to submit an application for the Education plan, my email with the address @edu.hse.ru is not accepted. Please help me figure out how to make the form go through.

I’m trying to figure out if anyone else has experienced something like this.I’ve been actively working on a Miro board for about a month. Recently my computer logged me out of several applications at once. When I logged back into Miro, it behaved as if I were a brand-new user.All of my boards and history were gone. The only thing visible was what looks like a default starter board — as if this were my first time signing into the account.I didn’t delete anything, change plans, or intentionally switch workspaces. It just suddenly appears wiped.Has anyone else run into a situation where their boards or workspace vanished like this? If so, what caused it and how did you recover your work?Any insight would be greatly appreciated.

Are you able to edit grid text in the app!

I’m in a creative job and easily get 100 color swatches on my Miro palette. Sometimes this comes from trying to find the right color while collaborating, sometimes it’s just build up because I forget or don’t have time to clear them.It would be incredibly helpful to be able to clear the palette. A way to shift + click and clear multiple at a time would be fantastic, but I’d take a mass clear.Also agree with some of the other posts I’ve seen - color name options for color blind people, reordering the color palette, and creating a palette for others to use would be so helpful.TL;DRClear the Palette - mass clear or even shift + click to choose multiple for clear Color Names - a useful and representative option for color blind people, especially if there’s more than “green, blue, red” for “dark green, light green”. Reordering the Palette - manual reordering, and a step further, maybe color and code sorting. Pal

Dear community,I am desperate for help. For my master thesis I kept all my thought and notes on a very huge miro board within my educational account. I went on maternity leave before finishing my thesis and when I reopened my board again after a bit more than a year I found almost all the content gone (see screenshot). I am obviously desperate to get my months of work back. Since my board is locked I reapplied for my educational subscription (3 weeks ago) but haven’t heard back yet. (But I have the problem also on another account on a free plan). I also contacted the Miro Support team (sorry for not respecting the request to not double post!) but I haven’t heard back also and I am on a tight timeline.My idea now would be to pay for an upgrade and to then try to recover my data. BUT I also read that history doesn’t go back that far and in my case it has been like 17 months or so. Should I give it a shot anyway or do you have any other idea? I didn’t try much othe

Hello,Currently I have a Free account, however I want to upgrade it to Business account and be the Company Admin for license management.Even when I choose 10 licenses and yearly payment, I still do not have an option to pay by invoice.Additionally, I wanted to ask about the team setup. Currently as a free user, I have 1 placeholder team. However, after upgrading I would like to invite more users and organize them in multiple teams. If I purchase 10 licenses while upgrading, will I be able to distribute them freely among all teams within one company?Alternatively, is there a different, smoother way to create a Business account right away? Should I delete my free account and start from the beginning? Thank you.

One of my miro boards suddenly stopped working. When I open it, the board immediately freezes and after a minute or so, the browser says that the website doesn’t respond. I tried this out in different browsers and on different devices. The same happened when I duplicated the board and tried opening the duplicated. My colleage who also has access has the same problem.  Anyone know how this can be fixed?  I feel like this could have something to do with the AI integration. I used the AI to create a to-do list and the next time I opened I had this problem with loading. When I open the board, an AI window (that’s still loading) pops up with the option “discard” but I cannot click anything (see screenshot beneath).   

Over the past week or so my writing in Miro disappears as I write on the board. It improves if I hold donw the mouse for a few seconds as I finish the word but this is still far from ideal.  Any hacks to stop this, please?

I created a chart that looks like a progress bar. I cannot edit it to change the progress, and I cannot find the same type of chart under the chart category. Double clicking does not work either. There is not edit option when right clicking.  

Hello,My name is Liiana, and I am a French teacher from Ukraine. Thank you very much for creating such a wonderful platform for learning. It truly helps me keep my classes well organized and engaging.I work with children, teenagers, and adults, and I always do my best to make my lessons both effective and affordable for my students. Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan.I would really appreciate any information you could share.Looking forward to hearing from you.Best regards,Liiana

Hi! I don’t know why but my payment for Miro was declined. It shows that it was paid but in the invoiced it says “8 days past due”.   

Hi All,  The business that I’m supporting uses a range of diagramming software - both Miro and Visio to name the primary tools used. We need to be flexible with this situation and to enable Miro diagrams to be exported to Visio. Does anyone have a set of work instructions to do this  - if it's possible in Miro pls? 

Hello! Love the new prototype feature! Wondering if there is a way to view my prototype on a mobile device (like a protopie). Made a prototype for our mobile app that I want my co-workers to be able to flick through on their mobile devices. When I go to the Miro app on my phone and try to present, nothing happens.Thanks!

Dear Miro Team, I hope this message finds you well.My name is Kate, and I am an English tutor based in Ukraine. I am writing regarding to a subscribtion upgrade. Recently I have learned about an opportunity of free access to one of Miro’s subscription plans, as part of your valuable support and refunds for advance payments . If this opportunity is still available, I’d be grateful for your guidance on how to apply. Thank you for supporting educators from Ukraine. Best regards,Kate

Hi Miro Team,I am reaching out regarding a critical issue with one of my boards. While attempting to use the new AI Timeline feature, the board became completely unresponsive and has remained stuck in a "loading" or "frozen" state ever since.Issue Description: I initiated the Timeline tool and provided the requested details in the chat session. Once I clicked "OK" and the generation process began, the board crashed. Now, whenever I attempt to open this specific board, it freezes immediately.Troubleshooting already performed: Cleared browser cache and cookies. Attempted access via Incognito/Private mode. Attempted access via the Miro Desktop App and the Mobile App. Verified that other boards are working correctly (the issue is isolated to this specific board). Duplicated the board and tried, new board also getting stuck