Ask the Community

Hi All, I am trying to figure out how I can create a new group within the Project Timeline widget. I found an article on how to edit a group and add fields to that group, but is there a way to add a brand new group? 

I have this same problem as here, where the solution was to create a ticket.The email link says:Hmm, that didn’t workThat page can’t be reached, but if you double-check it, we’re happy to try again.[error] "0af36aed-ef54-44ad-b179-fd95562c99da" Is there another way to extend the education plan, or should I re-apply, or do I need a ticket created?Thank you!

Hello, good morning, I am working on a MIRO Board, specifically with an Org Chart. The idea is to keep adding layers by Roles, that is, so that every time a user selects a specific layer, all the people in the organization with the same Role are shown and selected. The other day it was working fine, but since yesterday, every time I try to move a contact to a specific layer, it modifies the organizational chart, either deleting contacts from the branch below the selected contact or moving other cards, and honestly, I don’t understand where the error is.

Hello !My Miro Education Plan is expiring today, and the renewal link provided to me is unfortunately not working.Error "6ea15a5c-d75b-44a4-86a8-e9b4de17e8d9" I am still an eligible student and I would like to renew my plan. 

Hello,A few days ago, I submitted a request for an education account. I am a teacher at a vocational school. Unfortunately, no one has responded and the account has not been activated. What can I do to speed up the process if I cannot contact support by email?Thank you for your answers.Best regards,C. Brand 

This icon keeps appearing on the board. Can not delete it. Can not click on it either. Need to delete it. Can someone suggest what to do. Additional info: I am the board owner

The page doesn’t load. I can create any boards at all. Clicking into settings are all empty.  

Hi,My Miro Education Plan is expiring, and the renewal link provided to me is unfortunately not working. I am still an eligible student and need to renew my plan. 

I wanted to export pdf a relatively large board and in the future larger. However when I frame, a lost of objects are lost?? How to resolve this?Right now, only paid feature I need in Miro is the ability to export PDF to the size of the board. I subscribed for 2 months even knowing I only need it during the export pdf / jpg. Will subscribe again when this is fixed.

I used my Miro boards to sort and arrange pictures in the past to than process them further in photoshop.My whole workflow suddenly broke because the “Copy as Image” function is not working correctly anymore… In the past it produced the image exactly in the resolution like it was on the board and now it lowers the resolution down to around 1000px… Downloading with the frame is no option for me because I need the exact resolution and the download option does not offer custom size or exact size… In my case I have a 3x3 grid of 9 1024x1024px. That is not even 4k or any super resolution. I need to be able get the correct size back, so I can throw it into my photoshop slicer. Since I process hundreds of grids like this, manual resizing is no option and a pain in the but. I have a paid consultant plan.Left original and right is the outcome… 

Hi all,In the past I duplicated boards in Miro without having problems. This time I wanted to duplicate a board and getting an error “Sorry, something went wrong”. Also tried to backup the board and import it again. A backup of the board is possible without getting an error but reimporting the file is not possible and I am receiving the error “File is not a valid backup”.Could you please help me, why duplicating the board is not possible?Board has <200MB file size. I am the woner of the board.

I just updated Miro through a prompt on the desktop app and it stopped working because “You have macOS 11.7.10. The application requires macOS 12.0 or later.”  The update was through a prompt in the app, which I could have avoided if I was informed of the potential risk or it could not have simply happened if I downloaded fresh installation file from website, so it is quite a disappointment to find out about this issue now.Is there a way to re-install an older version of Miro desktop for mac?Thanks.

Dear Miro Team,I am writing to you regarding the subscription plan. Recently I've found your wonderful platform. As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet. So I would like to know what I should do next.Thank you in advance,Roksolana

I am using the Miro Mind Map template to capture branching/form logic. I’m new to Miro so not super familiar with the right terms to use to illustrate my issue, but I’m trying to add a question between other questions in my mind map/tree and I can’t do it. I watched a 13 minute tutorial that said that you should be able to click into the node under wich you want to add a new node and with the cursor blinking tap “tab” and a new child node would be added, but this is not working, regardless of whether I’m using Safari, Chrome or desktop app. Instead, what’s happening is it’s creating a sibling node to one of the child nodes already there. Again, not using the right terminology I’m sure, but this seems like a pretty fundamental/basic capabilitiy, and I’m not sure what I’m missing. Does Miro offer experts to troubleshoot things like this? We have an enterprise license and I’m concerned that I can’t find help beyond posting a question in the community. Can anyone assist?

In the span of 3h I have received 10+ update prompts/popup asking me to relaunch Miro to update to the latest version.How can i disable this? It is very annoying and very distracting while working. Especially that it focus changes the Mouse from what I’m doing to the popupI am seriously considering switching to another board app if this is not resolved.Thank you and have an amazing day

Hello, Our organization is in need of updating email aliases for user accounts inside of our Enterprise Plan. We have gone through the help documents and have had users try manually updating their emails. This resulted in failures, and they were unable to complete this process. I am the admin for our Miro plan; I was able to complete this process for my account. Not sure of the differences in doing this, just the experience we have seen. From reading online, there is no way for the Miro admin to update user emails for them, it has to be done by the user. Is there a way around this so we can get these aliases updated? Also, we have looked for a Miro support email and have been unsuccessful, and we are not sure who to reach out to at this point (there is also no listing of who our contact person for Miro is) - if anyone could help us/point us in the right direction, we would appreciate it! Thanks,   

Backup board download limitRight now, Miro limits downloads from backup boards to 1,024 MB. Would it be possible—perhaps via an upgraded plan—to raise that cap to 5 GB+? This would be genuinely essential for my workflow. I’m happy to pay for the upgrade. I use Miro with real enthusiasm; it’s excellent. At the same time, it has the potential to grow beyond a simple whiteboard, and expanding this limit would support that growth.Greets-Patrick

Want to be able to share a board internally in my organisation (1000+ people) and have just one level of access, which is to add and edit sticky notes.I don’t want people to have to sign up or in, just to add their name if they wish to.

When you click present in top right corner, you get full-screen. When you select a slide, and click the present option that appears above the specific slide, you do not get full-screen. (still keeps browser URL, bookmarks, etc..)

Hi, I created a free plan as an individual working within my organisation and created a couple of boards, only to discover my organisation already has a Starter Plan ...if I am added to the Starter Plan can I be sure I won’t lose the boards I created in my free plan?  Thank you