Ask the Community

Hi Miro team, I need urgent billing help. I created a Business team last year for a one-time volunteer 4th of July committee project, and now I’m being charged around $900. Only 1 email saying it’s over and then they try and charge? I’m a small business owner and cannot afford this. I tried to cancel, but it appears the system is requiring payment before cancellation. Please escalate this to billing so the subscription can be canceled and the invoice waived/reversed. This was not intended as an ongoing business subscription. I see this is happening to a lot of other people, too. 

I'm writing on behalf of BEIJING ACROSTAR CULTURE TECHNOLOGY CO.,LTD to solve an urgent payment issue. Acrostar company has been using Miro as a workshop tool for 3 years with 2 different accounts, however, the original account (registered e-mail address:760010097@qq.com )was no longer in use anymore and Miro still charged us for team subscription for two years. Please see attachments of auto deduction payment screenshot from 2025 to 2026. So we want to settle these problems with your help-- <1>Cancel subscription of this account (registered e-mail address:760010097@qq.com )immediately and delete the binding bank account for auto deduction as well; <2>We ask for a chargeback of payment for team subscription from 2025 to 2026, summing up $7296 in total, since we haven

HiSometimes I (or better: the other person) have the problem, that someone I share a board with is asked to log in before being able to see the board. Though I chose “Anyone with the link can edit”. Luckily this happens only a few times. But why does that happen? Not all of my guests have a miro account.

HELP!!!!!!!My school email account has been deactivated, so I can no longer receive verification codes for my Miro account.However, I still have access to the board URL(s), and I would like to recover or transfer my boards to a new email account.Can someone help me pls!

Hello, everyone. I haven’t been able to use my Miro boards for two days now, as they aren’t loading. The thin blue line in the left-hand top corner isn’t moving at all. I have all my work organized there, and this is causing me a lot of inconvenience. Any advice how to handle this issue or report it if I have a free plan?

I have the pro version of Miro and took months to build out a flow chart or survey mapping out the questions I ask in a sales consultation. However when I gave Claude access in order to build out an app it responded “it's returning 500 unsupported items and no readable content. This typically means the board is built entirely with sticky notes, shapes, and connectors (which is standard for Miro flowcharts), but the MCP reader can only parse Docs, Tables, and text frames.” Where do I go from here? Is there an easy way inside Miro to revise it so Claude can read and understand the flow?

Hello, I’d like to flag an issue that multiple of my colleagues reported.On Chrome, sometimes you have an endless login screen, that cannot be solved by cache deletion or other methods inside the browser.Only method working here is to change network (WiFI → Hotspot → WiFi) to make it work.Is this a known behaviour? 

I am part of 2 teams in Miro of which I am not the admin. I now want to leave these teams, but I don't find an option to leave anywhere. I cannot seem to acces the team profile and/or I don't see the admin console (since I am not the admin). The original admin doesn't work at our company anymore, so his mailadress doesn't excist anymore. Can anyone tell me how to leave the teams?

Hi, I am trying to apply for the Education Plan, but the application page keeps freezing. I have already tried using different browsers, but the issue persists and I cannot submit the form. Could you please help me with this?!

Hello I already filled in the complete card and billing details to purchase a Miro subscription for 1 person. However, I still can’t proceed because the button remains disabled. I can’t proceed next to buy 

HelloToday I’ve faced with the problem that people cannot open the board through the link. So as i understood the access for guests and visitors is limited, but everything always was ok before. Has something changed? Have I missed some updates or is it a bug? I cannot understand what the problem is.I’m looking forward to responses. Thanks ahead!

Team member has also not reached the limit. Please advise on how to resolve this issue. Thank you. Luigi 

I have one board. Just one. But i have this trouble ! 

hello, i’ve recently encountered an issue for the first time where my only 3 boards are showing as uneditable. I was under the impression that once i pass 3 boards, the oldest is set to view only. However, despite having these three boards functioning for the last week, today it’s showing all three as view only and I can’t edit any of them. I’ve attached screenshots of what I see on my end:Home screen: Project 1:Project 2:Project 3:

Dear Miro Support Team,My name is Kate, and I am an English teacher from Ukraine.I recently found out about Miro’s initiative to support Ukrainians by offering complimentary access to premium plans during this difficult time. I would sincerely appreciate the opportunity to participate in this program.Your support would be extremely valuable for my work and teaching activities. If necessary, I am happy to provide any documents or verification to confirm my eligibility.Thank you for your time, consideration, and support.Kind regards,Kate

Hello!My name is Oleksandra. I recently started using your program, and I really enjoy it. The thing is, I live in Ukraine, and unfortunately, we are still going through a war. I would sincerely like to ask for an upgrade to my subscription plan, as despite the situation, I continue teaching students English and Ukrainian.I would be truly grateful to you and your organization for your support.Kind regards,Oleksandra

I created and used a Miro board for around 6 months with my tutor (since Oct 2025). I was the original creator and owner of the board.One day the board suddenly disappeared and showed “Board has been deleted by owner.” I even upgraded my subscription trying to recover it from Trash.After contacting support, I found out the board still exists, but now belongs to an unknown workspace/team called “kkiaka” that I have never heard of. I no longer have access to my own board, and my access requests receive no response.I never transferred ownership, never intentionally joined such a workspace, and never removed my own access.Has anyone experienced something similar with Miro ownership/workspace reassignment? What should I do? I really need this board back as exam is coming soon

Hello,  My name is Hanna, I am a Ukrainian French teacher working with Ukrainian students online.  I recently started using Miro for my lessons and discovered that Miro offered free access for Ukrainian educators. I would like to ask if this offer is still available.  Thank you very much for your time and support.  Best regards,  Hanna

I have a payment issue with the software Mirror. I need to make a payment on April 30th this year, which is $576 annually for this turn. However, there was an error in my previous payment setup. When I noticed this, I wanted to adjust the number of members to reduce the payment amount. But after I modified the number of members, the annual price for April remains $576. I hope to adjust it to the annual billing price for a single user than pay it. What should I do? Otherwise, I will have to pay 5 times more than necessary.

For weeks now I have been plagued by an issue when entering text into one of our boards.I will type at length, then suddenly I am looking at the text from 5-10 minutes prior! All the changes I have made gone in an instant. I believe this is an issue with connectivity with Miro’s servers; if connection is lost, Miro will attempt to re-connect, and overwrites any changes that haven’t been synced to the server.Although I have now gotten into the habit of entering text, clicking off the shape/field to allow an update to be pushed to the server (hopefully???), before continuing. Didn’t seem to help just nowI’ve lost a lot of progress due to this bug over the weeks.I can only confirm this is occuring with text, it’s the only element where I’ll be “in the process” of editing for any period of time.I used to be a subscriber with another team, and was considering upgrading to a paid subscription for my own team, but if something as bare-bones simple