Hello Miro Community team,
I’m an English tutor using Miro Education for lessons. On November 14, 2026, at 08:04 UTC, Sidekick reported that my team had reached its monthly AI credit limit (ERROR_REASON_AI_CREDITS_EXHAUSTED). I used Sidekick less in November than in October, and I didn’t hit the limit in October.
My Education team has 18 full users and one guest. The activity shown in team settings indicates that only three full users, including me, had been active in November when I checked. Most of my students access lesson boards as visitors through password-protected links. Miro’s documentation says visitors and guests cannot run AI actions or consume the team’s credits.
Could a moderator convert this post into a private support ticket? I can share the error reference, correlation ID, and session ID there. I saw the November 2 and November 4 Community reports about Education credit renewal and unexpectedly fast consumption. Could Support check whether either issue is relevant to my case?
1. Did my team receive its November allocation on November 1? What was the opening balance, and what was the balance when the error appeared on November 14?
2. Could you share a breakdown of November credits used by date, feature or action, and amount, including Sidekick and other AI features?
3. Did the Education allowance, Sidekick credit cost, or the way credits are counted change between October and November? Could the error reflect a renewal or deduction issue?
4. If credits failed to renew or were deducted incorrectly, could you restore the correct balance and confirm when Sidekick access is available again?
Thank you for looking into this.
