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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 9,047 Topics
  • 30,279 Replies
9047 Topics
Alyona
Mironeer
AlyonaMironeer
posted in Ask the Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

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Eca
Mironeer
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Clare vdwBeginner
posted in Ask the Community
How to stop the new 'turn into slides feature' unlocking frames

The new feature where frames can be turned into slides is causing havoc on my boards. It means that frames that were locked can be unlocked (even with the shield lock). The only way I have found to stop it is changing the access from ‘editor’ to ‘can comment’ but this means those with the board link cannot even add sticky notes (which we do a lot).Help please!! The impact this morning resulted in a chaotic session :(

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Akulina YumanovaNew Here
asked in Ask the Community
[KNOWN BUG] Bug with simultaneous editing

 Hello!I use the enterprise version of Miro, and everyone in the team has access to edit the board. In normal mode, editing is not difficult.When the team gathers together, it becomes impossible to edit the frame with the Kanban board together: while one person is editing their part, another cannot create or move cards.This makes collaborative work very difficult. The problem was discovered after April 1, 2025, and had not been noticed before.I would be grateful for your help with my issue!

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christinehill1
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Dima_bamaBeginner
asked in Ask the Community
Entering issue – prompted to "Tell us about your team"

Opening the link, Miro asks incoming questions every time I log in. What`s wrong with it?  

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Oleksandra MetelskaNew Here
posted in Ask the Community
Request for Free Access to Miro Premium Features for Ukrainian Educators

Dear Miro Support Team,My name is Oleksandra, a private language tutor from Ukraine. I’ve been using Miro to create engaging educational content and interactive lessons for my students, especially younger learners.I recently found out that Miro provides free premium access to users from Ukraine in light of the ongoing situation. I would like to apply for this opportunity to further enhance my teaching experience and offer even more dynamic and structured lessons.Miro has become a valuable tool in my online classroom, and access to premium features would allow me to make even greater use of its capabilities.If any verification is needed, I would be happy to provide supporting documents. Thank you for your commitment to supporting Ukrainian educators during these challenging times.Warm regards,Oleksandra Metelskametelskaoleksandra6@gmail.com

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Eca
Mironeer
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Vova NesNew Here
asked in Ask the Community
Request for free Miro subscription for Ukrainian educators

Dear Miro Team,My name is Vova, and I’m an online English teacher from Ukraine. I teach private lessons and regularly use Miro to make my classes more interactive, engaging, and visually clear for my students. It has been an invaluable tool for both lesson planning and helping learners stay focused during our sessions.I understand that the Miro Education Plan is available for accredited institutions. Unfortunately, the school I work with isn’t officially accredited, but I’ve heard that you’ve kindly supported other Ukrainian educators in similar situations—and I’d be very grateful if you could consider doing the same for me.If there’s a way to receive free access in my case, I’d truly appreciate it. I’m happy to provide any documents needed to confirm my role.Thank you very much for your time and support!Warm regards,Vovavova.neschadim@gmail.com

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Eca
Mironeer
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Yelyzaveta HapieievaBeginner
asked in Ask the Community
Free access to Miro for teachers in Ukraine

Hi Miro team,My name is Yelyzaveta and I’m an English tutor from Ukraine. I often use interactive materials in my lessons, and I think Miro could be a wonderful tool to make classes more engaging and fun for my students.:)I was wondering if there’s any way for teachers here to get free access to Miro, or if you already have special support programs for educators in Ukraine.I’d really appreciate any advice or links you could share.Thanks a lot for your help!Best wishes,Yelyzaveta 

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Eca
Mironeer
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Becky MortonNew Here
posted in Ask the Community
Boards that I own were deleted when an old staff member's account was removed.

Boards that I own have been deleted when we removed an old staff member's account. How can I bulk restore these? There are so many and I need access to them all. 

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Eca
Mironeer
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lorena.a.arnalNew Here
asked in Ask the Community
Sign in to unlock, but then I cannot find it

Hi all, I created a whiteboard wihout having signed up, i’ve come back to it and it says:  This board is lockedBoards created with Miro Lite are available for 1 week. Yours will be deleted in 4 days. Sign up for free to unlock it. I have signed up, but I cannot find it and if I come back to that tab it keeps saying the same thing and does not let me do anything else.  Could someone help me unlock it, please?

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Eca
Mironeer
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Валерия ЯкусевичNew Here
posted in Ask the Community
Request for Free Access to Miro for Ukrainian User

Hello Miro Support Team,My name is Valeria, and I am from Ukraine. I actively use Miro for teaching Ukrainian here and abroad. I learned that Miro provides free access to premium features for Ukrainian users due to the ongoing situation in the country.Could you please let me know how I can apply for this offer?  Thank you very much for your help and support!Best regards,Valeria

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Eca
Mironeer
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PeterohBeginner
posted in Ask the Community
glitch that will run your life

I had this problem before  and i was luck to click the back button and wait  and it got fix , that was nightmare, today it happened again and guess what this time i couldn’t save it reverse it all layers messed up and now i dunno what to do with it 2 years of work goes to trash. I dunno what to do, very disappointed Posted on 21 Sep 2025, 00:19update , entire board shifted , going back to history trying different timeline to roll back, no helpall events recorded in history shows my bored shifted. can someone help please ?

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Eca
Mironeer
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nilpointerBeginner
asked in Ask the Community
Lost images

I drag and dropped a bunch of pictures on my board and placed them inside a frame. This morning when I opened my board again some of the images were missing (there were approximately 5 pictures, 3 of them are gone).I have no idea where all the work went, I am on the free plan.

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Eca
Mironeer
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Jeremy PetrieNew Here
asked in Ask the Community
Can't edit Kanban tags

I’m using the Kanban tool and running into a limitation with tags. It seems I can’t edit or delete the tags I create on Kanban cards, and I also don’t see a way to change their colors. Am I missing something, or is this a current limitation of Miro’s Kanban feature?

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Eca
Mironeer
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marxNew Here
posted in Ask the Community
Convert trial version to full version

Hello together,i created a business miro account today and received a 14-day trial version. I also need the AI Prototype feature for my work, but I can't purchase it with a trial version. Now I wanted to convert my trial version to a full version, but I can't find any way to do this. It also don´t work to cancel the trial version and upgrade the plan - i have always to use the trial version.Unfortunately, I can't test the AI Prototype either. 

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Eca
Mironeer
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Juneza NiyaziNew Here
posted in Ask the Community
All My boards are missing

How do I get back my boards, my entire account is a blank slate! the board link that is missing is thsi - 

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Eca
Mironeer
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marc faganNew Here
posted in Ask the Community
R-adjuster

I subscribed to R-adjuster template and it is not being produced

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Eca
Mironeer
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Yasia SemikonNew Here
posted in Ask the Community
Request for Free Access to Miro (for Ukrainian)

Dear Miro Team,My name is Yasia, and I’m an online English teacher from Ukraine. I regularly use Miro to make my lessons interactive and effective, and it has become an essential tool in my work.I know the Education Plan is for accredited institutions, but since my school isn’t officially accredited, I’d be very grateful if you could kindly grant me access as you’ve done for other Ukrainian educators.Thank you for your support!Best regards,Yasia

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Eca
Mironeer
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Katjas SchuleNew Here
posted in Ask the Community
Inquiry Regarding Invoice for Starter Plan

Dear Miro Team,I am writing to seek clarification regarding a recent invoice I received. On 21.09.2025, I was billed $80.42 for the Starter Plan. However, I am unsure why this amount was charged, as I have not made any changes to my plan that would justify such a fee.Could you please review the details of this invoice and let me know why this amount was billed? If there is an error, I kindly request a correction.Thank you in advance for your assistance. I look forward to your prompt response.Best regards,Katjas Schule Team

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Eca
Mironeer
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Julia JuliaNew Here
asked in Ask the Community
Support

My name is Yuna, and I am writing to ask if there are any possibilities for a free plan upgrade or a discount for users from Ukraine. I am currently based in Ukraine, and due to the ongoing difficult situation in our country, many people, including myself, face financial limitations. I truly appreciate Miro as a powerful and creative tool and would love to continue using it for personal, educational, or professional purposes. Could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users? Thank you very much in advance for your understanding and support.Warm regards,toreckvodafone924@gmail.com

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Eca
Mironeer
David White
David WhiteNew Here
asked in Ask the Community
[RESOLVED] No longer being taken back to last team dashboard I visited

Hey,I’m a member of a number of Teams. I’ve noticed recently that when I open up Miro (web, via SSO), it defaults to a certain Team. Unfortunately it’s not my main Team. I can’t work out how to change the ‘default’ Team? I’ve tried resetting cookies, and also logging out from my desired team in case there’s a “last accessed” setting, but it’s still defaulting to the wrong team.Any ideas?Thanks!David

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Robert Johnson
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Alexander18218Beginner
posted in Ask the Community
Problem with YouTube video

Hello,I'm experiencing an issue with the YouTube video embedding feature in Miro. Normally, when I copy and paste a YouTube link into the Miro board, the video player appears automatically. However, as of today, this function has stopped working.Now, when I paste a YouTube link, it only shows up as a regular link with a thumbnail image, not as an embedded video player. Strangely, the YouTube videos I previously inserted are still displayed correctly and work as expected.I’ve tried refreshing the page and using different YouTube links, browsers, and devices, but the issue persistsCould you please help me resolve this?   

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Dr De Chiffre
Dr De ChiffreNew Here
asked in Ask the Community
Export text doc from Miro with formatting

Hello! The new doc function (Beta) seems very handy. But is there a way to export / copy the formatted text to another text editor? With copy-paste the formatting ist lost. CSV export seems the only option – but this is not what I’m looking for.

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ErinpollockNew Here
posted in Ask the Community
The entire board has shifted

All of my diagramming shapes and lines have moved away from the templates. It has happened to the entirety of my board so all of my work has been ruined

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gerlena27New Here
asked in Ask the Community
Как восстановить доску по состоянию на предыдущий день?

Здравствуйте. У нас бесплатный тариф, вчера миро медленно умирал, висел. В очередной раз пытаясь поработать на доске, что-то пошло не так, куда-то нажала, в результате на доске полная вакханалия: слои фреймов, стикеров и блоков перемешались, стали полупрозрачными, стрелки, отражающий взаимосвязи, поехали, кто куда... 😥 Можно ли вернуть на бесплатном тарифе версию доски по состоянию на предыдущий день?Быть может, разово техподдержка может с этим помочь?Пожалуйста, спасите! 😢

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Eca
Mironeer
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MorganNew Here
posted in Ask the Community
How to export large board onto one pdf?

Okay, so I need to print one of my boards on a poster size paper because it contains a lot of information. However, I do not know how to save my board in such a way that doesn’t shrink all of the content to a tiny size! When I save as a pdf or image, none of the words are legible. Help please!

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