Ask the Community

Hello Miro Support Team,My name is Olha, and I am from Ukraine. I use Miro for studying, teaching and creating interactive lesson materials for my students. Due to the ongoing situation in Ukraine, it is difficult for me to afford a paid subscription at the moment.I have heard that Miro may provide support or free access for Ukrainian educators, and I would like to ask whether I might be eligible for any available support, educational plan, or free upgrade.I would be happy to provide any documents or additional information if needed.Thank you very much for your time and understanding.Kind regards,Olha

Dear Miro Support Team, My name is Oleksandra, and I am an English teacher based in Ukraine. I use Miro for all my lessons and it has become a useful tool. I’m definitely sure that upgraded version would help me improve the quality and interactivity of my lessons. My students are fond of this platform as well, because it is incredibly convenient.I have recently learned that Ukrainians might be eligible for a free subscription and I was wondering what steps I should take to apply.Thank you in advance!Best wishes,Oleksandra

Dear Miro Support Team,My name is Julia, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and organize educational activities to help them learn effectively despite the difficulties we are all facing. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform for one year or any available support for Ukrainian educators. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Julia

Hi, My workplace is looking at getting a Samsung Flip Pro for work and we are just wondering how Miro works with this device. I have seen relative topics that don’t really state whether or not it works. Would you be able to share any information on this?https://www.samsung.com/uk/business/smart-signage/interactive-display/flip-pro-wm85b-interactive-display-85-inch-lh85wmbwlgcxen/This is the device we are looking at getting.Thank you,Luke

HiSometimes when I am writing on a board, the pencil suddenly stops writing. Earlier I thought that it was because of the pencil’s low battery because when I took another pencil, I was able to continue writing (maybe the correct term is ‘stylus’ instead of pencil?).But today one of my pupils had the same problem on her iPad. Writing in GoodNotes worked fine though. So we used an alternative for Miro and worked there.  Do you know that problem?

 Hi everyone,I need your help :) We’re experiencing an issue with one specific Miro board and are wondering if anyone has seen this before.What happensThe board opens but remains stuck around 9–12% zoom. No content is visible; we only see an empty grid/background. The issue has been occurring for approximately 3 days. All other boards in our workspace work normally. A colleague who has access to the board experiences exactly the same issue.It started with no option to zoom out (only stayed on 9 till 12%)Now it’s not loading anymore as well  Resresh or incognito doesn’t solve the problem as well 

Dear Miro Support Team,My name is Anastasiia, and I am a private tutor from Ukraine. I am writing to kindly ask if there are any opportunities for Ukrainian educators to receive free or discounted access to Miro’s premium features.Due to the ongoing war and difficult economic situation in my country, it has become financially challenging to maintain a paid subscription. However, Miro is an indispensable tool for my work. I use it daily to create interactive lessons, organize learning materials, and provide a high-quality educational experience for my students during these challenging times.I would be deeply grateful if you could consider my request and provide access to a free subscription or an education-related plan to support my teaching activities.Thank you for your time, understanding, and continued support for Ukraine.Best regards,Anastasiia

Hello Miro Team,My name is Svetlana Evseeva I am a professional freelance Spanish teacher registered as a self-employed professional (Autónomo) in Spain. I teach Spanish as a foreign language to individual students.I would love to use Miro for Education, but your automated form rejects my application because I use a personal Gmail address (svetlanamachtakova@gmail.com) for my teaching practice and do not have an .edu or institutional email. As an independent educator, I legally operate under my personal email. I have all the official tax and professional registration documents issued by the Spanish governme

When creating a diagram the shapes are defaulting to a really large font.  How do I update the default so that I don’t have to change the font size for every single box (and yes I realise I could copy and paste but I am looking for a default setting.

Hello,sometimes not always the board won’t load. It’s always stuck at the Miro logo or the site isn’t fully loading.We also get a lot of erros in the browser dev tools. Any help would be greatly appreciated!

Hey,When I move a board from private user to company organization who gets access?Do I as creator retain sole access or does the entire organization get access or maybe only the administrators of the organization? Do I lose ownership?Thanks.

Татьяна Протасова <taniseichuk.21@gmail.com>   17:47 (21 минуту назад)       кому: billing_requests Dear Miro Team,My name is Tetiana, and I am an Italian language teacher from Ukraine. I would like to kindly ask if you could consider providing me with a free or educational subscription to Miro.I use online tools extensively in my teaching practice, and Miro would be an invaluable platform for visual learning, interactive exercises, and collaboration with my students. Due to the ongoing situation in Ukraine, purchasing a paid subscription is currently very diff

Hello Miro Support, I am a high school student and would like to apply for the Miro Education Plan. I do NOT have an educational email address (my school does not provide *.edu emails). However, I can provide official proof that I am currently enrolled. My information:- Full name: Николай - Email registered with Miro: ko0spelov@gmail.com- School name: СШ 42 г. Гродно - Country: Беларусь- Role: Student I can provide:https://drive.google.com/file/d/1rfHsFoExyzF7hkGmI0LAFHQefaZ5_ea3/view?usp=sharing Please help me apply for the Education Plan manually. Thank you!

Hello, since yesterday suddenly, in presentation mode, the presentation stopped animating from one frame to another and now displays one frame at a time. Now, anything outside the frame appears black in contrast to the day before when the whiteboard was visible.

Hello Miro Team,My name is Aman, and I’m a university student from India studying at Saheed Captain Vikram Batra College.I recently applied for the Miro Education Plan because I use Miro quite a lot for coursework and group projects. I mainly use it for brainstorming, organizing notes, mind maps, and planning assignments with classmates.The issue is that my college does not provide institutional or .edu email addresses, so I’m unable to complete the standard verification process. However, I can provide proof that I’m currently enrolled. I can share documents such as:• Student ID card• Screenshot of my college portal showing my name and enrollment details• Semester fee receipt or payment confirmation• Bonafide/enrollment certificate• Current semester timetable or marksheetI’d really appreciate it if my application could be reviewed manually, or if there’s another way for students like me to verify eligibility without a colleg

Dear Miro Team, I am from Ukraine and I heard that Miro provides free access to the Business Plan for Ukrainians as a form of support.I use Miro for my work as a German language tutor, and it is an essential tool for organizing lessons and working with students. I would be very grateful if you could provide me with free access to the Business Plan.My Miro account email: katerynakashcheieva@gmail.com Thank you very much for your support and consideration. Best regards,Kateryna Kashcheieva

Hello!I’m on the starter plan and have many boards of my own that I share in public with some people.They’re “visitors” on the Miro sense and now some of them cannot access the board anymore and are seing this message: What is weird is that on the starter plan no limit is set on visitors: Any Ideas on what’s the problem and how to proceed ?Thx!

Hi Miro Community 💛Following up on reports from some users who experienced difficulty installing and running the Pinterest for Miro app, thank you to everyone who reported this and for your patience!I'm happy to report that I've now deployed an update that is believed to resolve this installation issue.Could I please ask anyone who was previously experiencing this problem to try running the Pinterest for Miro app again? Hopefully, it should now appear and run correctly from your app panel without the previous issues. Please let me know by replying to this thread if the app is now launching correctly for you! Of course, if you still encounter any problems, please provide details so I can investigate further. Thanks again for your valuable feedback and patience as I worked through this! Best regards,Ethan

I am currently assigned a full Miro license; however, I am unable to create a new Miro board. When attempting to create a board, the option is either unavailable. Please investigate why I am unable to create boards under my account and advise on the necessary steps to resolve the issue.

Our specific HMI workflow entails creating “function cards” when we are mapping out the task analysis of using a piece of equipment. Essentially every task and function within both the physical and digital interfaces.  Then using those cards to card sort priorities with the users and then use the cards to visually layout the control placements and groupings when doing the ergonomic and human factors recommendation layouts.  Having the ability to create a table template with a corresponding custom (infographic styled) card layout would greatly save time by allowing the custom card to be assigned to the table.  Does something similar exist?