Ask the Community

Hello, Miro Team informed me that my current education plan will expire in December 2025. The link that Miro Team gave me in the email to apply for the plan extension is not working. I have already replied to that email asking for instructions, but I am wondering what else I should do. I will be grateful if you help me.Thanks.

It appears that you can’t use the sorting features of element over video content….meaning….if I want to put an element or a shape or text over a video and use the bring to front...bring to back functionality; it isn’t supported. (I know it’s in beta...but just thought I’d flag if you guys don’t already have it on your radar). Thnx

I studied on a bachelor degree programme and had my education plan for a while. However, now I’m moving forward onto master’s programme while also combining it with working at my university. When applying for the renewal of the account, I now chose “Educator” plan because I suppose that 10 members can be not enough for the amount of plans I have for this wonderful app. However, I just got my “Education” plan renewed. So the question is - is it possible to switch it and if yes - how?Thank you for your help in advanced!

I am trying to set up a subscription to use Business Plan. However, the system doesn’t accept my MasterCard payment and I can’t pay vian an invoice, as I only need one member subscription at this point. Would someone be able to help me out with this? Thank you! 

I have just had an email regarding billing coming due. As far as I’m aware and can see in my profile account I am on a free plan. I am however concerned that I may have two accounts and wish to find out if this is so - to delete both and no longer have an account.  I have no clue why I was recommended to add this as a query to the community but here we are!

I would like to customize the quarters to align with our fiscal year end Q1 starting April 1.  Does anyone know how to do this?

One of the user has reported that he is getting “Your account access has been deactivated. Contact your company administrator to recover access” error message while opening MIRO app.MIRO app is there in entra ID and other can access without any issue.Please help to resolve this error.

Dear Miro Team,I hope this message finds you well.My name is Daria, and I am an educator based in Ukraine. I am reaching out to ask whether there is a possibility to access Miro Premium as part of your support initiatives for teachers affected by the war.I work with students who rely heavily on structure, visual tools, and interactivity to stay motivated and focused. Platforms like Miro would significantly enhance the way I present information and engage learners—especially during this time, when stability, connection, and effective remote learning are more important than ever.If there is a program or initiative I could apply for to receive access to Miro, I would be very grateful for your guidance. Thank you for taking the time to read my message and for the support you provide to educators around the world.Warm regards,Daria

Hi,In my Miro Enterprise Environment I have several Teams and serveral hundred users active. I want to create a “Landing Team” where all new users are added to and can find information about our environment and so on.But obviously I want to make this Team (and the board in it) also visible to all other users. Is there a way to add them without them getting an information mail, which they receive if I simply “Invite” them to the team? I want to allow them to access the information board, but not create confusion why they are suddenly in a new team.Regards, Alex

Hi,I would like to export my board notes to .pdf1/ I click on export button (screenshot #1°2/  This windows open to specify the target folder 3/ I click on Enregistrer (Save), and I get this error message  this bug occurs everytime, from the desktop app Additionnal info : From the web app, when I click on Export,  I get this message (Edge) saying impossile to download - no file. 

Hi everyone,My Miro board turns into a grey screen after a few minutes of not using it. I exit the app, start it again and I can work again. But as soon as I switch to another app and come back a few minutes later there is again a grey screen. Repeat…. Any suggestions?Best,Jan

Hi, I would like to lock the location of some components on my board (roadmap template) but still allow people to edit the text inside the component (of which the position should be locked). Is there a way to do this? Thanks in advance!    

I have never set up password for this account, now I don’t have an option to set one, and I need password to change email.

I have been working in Miro for a long time and have built a simple game using layered graphics and text that are revealed as the user progresses. Recently, when zooming far out, Miro displays small gray squares/dots representing objects that are hidden beneath other elements. This behavior did not occur previously. Is there a way to disable this visual indicator?Here is an image that shows the issue - see all the small grey dots on the green building. 

Hi everyone,I’m looking for a way to secure my board content while maintaining interactivity. I have two specific scenarios I need help with:1. Visitor Access (via link): I want to grant Visitors editing access (so they can move elements and write). However, I need to prevent them from: Duplicating the entire board to their account. Downloading/Exporting the board (as PDF, image, etc.). Copying individual elements to other boards. 2. External Facilitators: If I invite an external Facilitator to the board who is not part of my team/workspace, can I also restrict them from downloading or copying the board and its elements, even if they need full editing rights to run the session?My questions: Is it possible to separate "edit rights" from "copy/download rights" for t

How can I extend my education plan?I’ve received an email saying my education subscription is expiring and that“If you're still a part of an educational institute, apply here to extend your Educational Plan...”But that link is broken and gives error "1c6fbbfc-2fe6-448d-8f7b-8611ee21d82e"Since I can’t reach the site through that email can someone tell me what the process is to extend the education plan? I have looked this up on Miro FAQ and can’t find any information regarding this (except applying for a new plan).Kind regards, A

Hi there,Is it possible to restore a deleted board? It’s not in the trash unfortunately :(Here is the link: [LINK REMOVED BY MODERATOR]

I previously used Miro without any issue. I decided to fire it up again under a free account but don’t see any boards listed. I may have removed them, I honestly don’t remember. I tried to create a new board but the option +Create New is not available. The entire dashboard is empty of any data or function (image attached). I’m not part of any teams that I am aware of; free plan. Probably need someone at Miro to check my account to confirm I am not on any teams and I am not blocked (maybe I had too many boards before and it locks?). 

I would like to cancel my subscription but it seems to not be anywhere on your website on how to do it which is really quite poor on your part. How do I go about this please?

Dear Miro Support Team,My name is Sofiia, and I am an English teacher from Ukraine. I kindly ask you to consider providing me with free access to an educational or premium plan in Miro.Due to the ongoing war, our region is regularly affected by missile attacks and power outages. These interruptions make it extremely difficult to conduct lessons in a stable environment, and Miro has become an essential tool for organizing interactive online classes, preparing materials, and maintaining communication with my students.Having full access to Miro’s features would significantly improve the quality of my teaching and help me continue supporting my students despite the challenging circumstances.I would be sincerely grateful if you could review my request. If needed, I can provide any documents confirming my teaching status.Thank you very much for your understanding and support.Kind regards,Sofiia