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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

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  • 27,793 Replies

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8250 Topics
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YashSmithNew Here
asked in Ask the Community
Finding Developers in the USA for High-Performance E-commerce Platforms

Looking to hire developers for high-performance e-commerce platforms? Explore Shopify Experts, Upwork, and Freelancer to find professionals experienced in Magento, WooCommerce, and customized e-commerce development for secure and scalable stores.

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Ancient_LukeContributor
asked in Ask the Community
Objects are automatically grouping when placed together and cannot be ungrouped

This problem just started recently, but when i have two separate objects and want to move them so that they overlap, they will automatically group together. I then can’t adjust anything about either object individually. Have I switched some setting that causes this?

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JSchultNew Here
asked in Ask the Community
Lost Access to own Table

Hi, after the holidays I lost access to a table I created in my own board. The table is greyed out and there is a text saying “You do not have permission to view this data”. This does not make sense to me, as I am the board owner, created the table myself in this very Miro-Board. When I click on “Request Access” no Email is sent to my Mail-Account. Is there a way to recover access to the Table?

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Rina03New Here
asked in Ask the Community
Does Miro provides free access to subscription plan for Ukrainians?

Hello!Does Miro provide free access to subscription plan for Ukrainians? Thank you in advance!

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CHAYANE VIEIRA DIASNew Here
asked in Ask the Community
Estorno

Ola,foi cobrado um valor em menu cartao de um compra que eu NAO queria, NAO faco uso da plataforma e gostaria de solicitar o estorno do valor

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Isaac DNew Here
asked in Ask the Community
move board from paid to free

Hello, I am trying to move a board i did as a member on a paid team, to a free plan team that i own the account, it does not let me make this move of the board ...

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tineetotNew Here
asked in Ask the Community
webwhiteboard "locked" - "owner's account paused"

Hi, I usually use the free web whiteboard for teaching online lessons. Today when I went on, I got a notification at the top in yellow that says “This board is locked, because its owner’s account is paused” (also I am unable to use it) I do not know what this is referring to. I do have a free miro account. Anyone come across this before / got any solutions to fix this? Thanks

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Anthony MBeginner
asked in Ask the Community
The old colors are gone

I appreciated the introduction of the new colors. They're great, and helpful. But the old colors are now gone. Was this intended?

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Frank Kardyb JessenBeginner
posted in Ask the Community
Enter key stops working when editing bulleted text fields

I use Windows 11 and the installed Miro application v. 0.10.80. When I edit a simple text like this … … it happens that the Enter button stops working and I cannot add additional lines. I could not figure out what triggers the problem. When I close the Miro App and start it again, the problem is solved – until next time. Yesterday it happened 3-4 times within 30 minutes so it becomes annoying and disruptive for creativity. Someone who has seen that issue?

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Robert Johnson
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Josef RemesNew Here
asked in Ask the Community
EDU plan and limit for edited boards

Hello, I’m team admin for EDU institution with active educational plan, so unfortunately I'm limited to edit just 3 last boards. Anyone had a similar problem, please?

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Robert Johnson
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Jacob.VolkmannBeginner
posted in Ask the Community
For the Smartsheet to Miro integration, is there a size limit for the smartsheet? Unable to select large sheets.

I have a Miro board that I've linked to Smartsheet. My team and I have been using this board for several months, pulling in line items from Smartsheet as cards. However, today we're unable to select our Smartsheet and choose rows for importing. I can see the sheet name in the Select Sheet field — it attempts to load the line items but then reverts to the message: "Select Sheet to Start Adding Rows." I’m able to select other sheets that have less data and am able to pull those cards onto my miro board. So I’m curious if I hit a size limit and what is that limit.

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Vibeke WallaertNew Here
posted in Ask the Community
Tables (Beta) issue with filters

Hi I am a fan of the Tables function, especially when using the the linked Tables copies for different views by use of the filter function for the respective copies (e.g. used to get an overview of tasks per different projects, based on one data table source). Unfortunately, the filters do not seem to be stored as created, instead they revert to one option for all parameters (either “and” or “or”) after closing and reopening the board. This causes time waste every time I open the document (daily), since I have to fix it to get the intended overview. Please let me know if there is a feature to save the filter? If not, I wish this could be part of a future feature. BR Vibeke.

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WeinNew Here
asked in Ask the Community
Don't boards created in a space inherit the space permissions?

Hello, Miro Community users. I invited A, B, C, and D to a team and created a space called Test in that team, and set it so that only A, B, and C can see it. I created a test-ABC board in that Test space, and if there is a link, D can see it. Can't the board inherit the permissions of the space so that only A, B, and C can see it?

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GunjaNew Here
asked in Ask the Community
Cannot download Board backup

unable to download board back up

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sandziaczekNew Here
asked in Ask the Community
This board is Locked

Hi! I have a ‘free’ account. I created the board more than 24 hours ago. When I want to enter it again the message ‘This board is locked. Boards created with Miro Lite are available for 1 week. Yours will be deleted in 5 days. Sign up for free to unlock it.’ I have an account on Miro and so have created this board using the account. When I want to log in and unlock the board for free, I can't find it anywhere. How can I access the board again? I don't want to edit it, I just want to go in and see the saved notes.

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Eca
Mironeer
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Ines BLNew Here
asked in Ask the Community
Extend education plan

How can I extend my education plan? I’ve received an email saying:“If you're still a part of an educational institute, apply here to extend your Educational Plan...” But that link seems to be broken, gives error "37f0689d-b1bb-4da9-9324-d242da911cee" Since I cannot reach the site through that email: What’s the process to extend the education plan? Thanks a lot!

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Mironeer
Charles Collin
Charles CollinBeginner
asked in Ask the Community
Object Scaling issue

Hi community, I dont know why, but sometimes when I want to scale selected objects its simply impossible ? Why ? Unscalable And when in my selection I have one of these unscalable object, the whole selection become unscalable. Not the first time I’ve encounter this. Thanks for help. CC

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Eca
Mironeer
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MarcoBBeginner
asked in Ask the Community
mermaid doesn't show

Hi, I've used mermaid before and made some charts. Now I want to edit some of these charts but I cannot add mermaid back to my toolbar. It seems to be added (when I hit run in marketplace for mermaid it siad app added), but I cannot find it anywhere. Not in the lists, not when I search for it. Anyone have any suggestions? Thanks! Marco

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Mironeer
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cgilfortoulNew Here
posted in Ask the Community
Limitations in video calling on the Starter plan

Hi, can someone tell me what the limitations are for the video call feature on the Starter plan? I’ve written directly to Miro but haven’t received a response, and I urgently need to know. Thanks in advance if anyone has this information for sure!

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Mironeer
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LAM XIUJINGNew Here
posted in Ask the Community
Page is empty - blank screen

The page doesn’t load. I can create any boards at all. Clicking into settings are all empty.

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Mironeer
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R HeesenBeginner
asked in Ask the Community
App initialization failure: Decoding failed.

For weeks i have tried to access miro on this specific device (a normal Windows 11 work laptop) but when trying to access it i keep getting this error. Regardless of how many times i relogin, clear all my storage, cookies cache everything, I cannot access miro at all and its insanely frustrating not being able to join my colleagues in meetings inside miro. I cant just keep switching devices, i need a fix. It's worth mentioning, this wasn’t an issue before. Note: WIndows 11 on Firefox

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Ruth DohertyBeginner
asked in Ask the Community
Restoring Old Color to Boards

I use Miro to build lesson plans and documents for my classes. For the last 8 years I have used a specific color palette from the color picker. With the update to the color picker ALL of the documents, posters, and lesson plans have had their colors changed. While I could go individually change the color using the provided hex codes, that’s 100s of color changes. Is there any way to change ALL of a specific color to the old one? For example, is it possible to change all the new light blue back to purple at once on a board? Color coding is a key part of my organization and for my students, having all the colors change is very problematic. Thanks for any help!

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Christian GRAMNew Here
posted in Ask the Community
Would like to paste as Grid and not Table (Beta)

Tables in Beta looks fine, But I really miss the option for formatting cells and definitely miss to be able to paste data as a Grid. Please remove the paste as table from beta program, I cant choose this my self. Or please give me the option to choose between table and grid. When Table is more ready for use, I will consider using tables instead of Grids. But right now it gives me a ton of manual work that I do not appreciate at all :-)

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Mironeer
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ArRiONew Here
asked in Ask the Community
How can I create Mind Maps on my smartphone using Miro?

I've explored the mobile app on my smartphone, but I couldn't find the option to create mind maps. Could you please tell me where to locate this feature?

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Mironeer
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Thomas LiljaNew Here
posted in Ask the Community
Cross team collaboration

Hello! I have a question that i haven’t been able to find a clear answer for. Problem We’re in a situation where we are currently paying for a seat in our team for a client. They really like Miro and would like to create their own team, but are worried that they’ll loose access to the boards we’ve been collaborating on. Question Is it possible to collaborate on the same boards across two different Miro teams? Client team> Project Boards <Our team Thank you!

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