Developer platform and APIs

I’m using the free version of Miro.I’ve just created my first and only board, and now I’m trying to share it with my team.When I invite colleagues by email, I usually get this error:Sharing restricted please contact supportI’ve tried inviting people 10 times, with either a single person with a single email address or several people with a list of several email addresses. 9 of those 10 times, I’ve gotten that sharing restricted error and no one is invited.1 time it worked and one person was invited: they now have access to the board.  But I can’t invite anyone else, in spite of all of them being my colleagues behind the same firewall.What’s going on here?

The client could not open the board as the site shows error on behalf of the client. What should they do?

Hello,We have an automation which fetch users details through SCIM API and the automation keep throwing ‘504 Server Error’ after collecting user details from couple of pages.Please refer below snapshot of the error.objects.miro - ERROR - Error occurred while fetching Miro users: <class 'requests.exceptions.HTTPError'>: 504 Server Error: Gateway Timeout for url: https://miro.com/api/v1/scim/Users?attributes=id,userName,displayName,name,userType,active,emails,roles&filter=(userType%20eq%20%22Full%22%20or%20userType%20eq%20%22Free%22)&count=1000&startIndex=1001Is there anything changed recently? It used to work without any issues earlier!

Is there any risk to using the calendar generator? Is there a fee for using calendar generator? It says free, but then says to ask the developer. 

Hello Miro community!  I would like to ask for your advice regarding my Miro account and team. Currently, my main Miro account and the team are created using my university (corporate) email address. This email will be permanently deleted approximately six months after I graduate, as it is managed by the university. At the same time, my team already includes my other personal Miro account (with a private email address). I would like to clarify the following points: If the university email account is deleted, will the boards and the team still be preserved? Will my personal account remain a member or owner of the team, or is there a risk that the team and boards will be lost? If there is a risk, what would you recommend doing in advance to ensure that all boards and the team remain accessible? For example, should I transfer ownership of the team or boards to my personal account?  Additionally, I am aware that Miro offers a special subscription or support program for Ukrainian users. Coul

I submitted a little app I made on 7-Jan for publishing. The App page says I should have received a JIRA ticket to track its progress. But I did not receive any email. I checked my Spam folders too. Is there anything that I can do about it? I’m on a free plan.

Cant access my Miro, was working on my board, but suddenly it stopped, now the page is stuck loading and seems doesnt work properly

Need help removing the admin from our account, the individual is not with our company, not sure how they got on our team. 

Hi!We are the development team at ONLYOFFICE, and we submitted our app for Miro on November 18, 2025.According to the Miro documentation, submitting an app for review should trigger the creation of a Jira ticket by the Miro Platform team to track the review process. However, we have not received any notification (via email or otherwise) regarding the creation of a Jira ticket.Unfortunately, we couldn’t find a direct way to contact the Miro Platform team, so we’re reaching out here for assistance.Could you please guide us on how to get in touch with the Miro Platform team or help us understand why we haven’t been assigned a Jira ticket yet?

A few days ago I created a Miro board and now when I open it the text on the sticky notes is invisible.  Yesterday I found that if I select the text I can see it and if I make it BOLD it stays.  Today it has gone again, but by selecting the text and making it not bold it remains again.  With so many sticky notes to manipulate each time I use the board this is not a solution I can work with

I just created a new free plan. I’m trying to use Miro AI, but everything is greyed out. The plan says that I have 10 AI credits per month on a free plan. The bot told me that I have to enable them, but can’t do that on my own, but also can’t create a help ticket on a free plan….. How do I get access to my 10 credits? 

Hi. I have a Kanban / Table I am using to track investigation cases. I have one field in my table which is HR lead (Person or Assignee I have tried both). I want to have the team members listed so who ever is assigned can be dragged and dropped to the Case (card). I have added the People Widget, but when I drag and drop a team member, it just produces an avatar image over the top of the Kanban, instead of adding the person as an assignee or person to my card. Any ideas? James 

Hello Miro Support Team,I am currently working with the Miro API and using the "Update card item" endpoint (PATCH https://api.miro.com/v2/boards/{board_id}/cards/{item_id}) to manage card details. My goal is to remove the current assignee from a card. However, I have tried setting the assigneeId to null, an empty string, and even omitting the field entirely, but none of these approaches seem to unassign the card.Could you please advise if there is a supported method for unassigning a card via the API? If not, is there a planned update to allow this functionality? Any guidance or workaround you can provide would be greatly appreciated.Thank you for your help.Best regards,Syrnikov Pavel

i am a new member , having difficulty navigating you site , watched all 7 learning video , can`t get back to it, also was looking for the weekly swing list can`t find it, i watched the zoom today was  great experience, tried, to massage, idon`t know why  my message was erased multiple time , is it a way to talk with somebody on the phone to help navigate the site ? thanks  

How to change card status from api? I tried this request:PATCH https://api.miro.com/v2/boards/{board_id}/cards/{card_id}Body: {"data": {"status": "done"}}it returns error - 'Field [data.status] is not supported'

Dear Miro Support Team,My name is Yelyzaveta Zarvanska, and I am a teacher working with students from Ukraine.Due to the ongoing war in Ukraine, many educators and students are facing significant financial and technical challenges. At the same time, online collaboration tools like Miro are extremely important for continuing education, remote teaching, and teamwork.I would like to kindly ask whether Miro provides any special programs, discounts, or free subscriptions for Ukrainian users, educators, or organizations affected by the war. Access to Miro would greatly support my teaching work and help my students continue learning in difficult circumstances.I would be very grateful for any information you can share or guidance on how Ukrainian users can apply for such support.Thank you very much for your time and for the work you do to support education and collaboration worldwide.Kind regards,Yelyzaveta ZarvanskaUkraine

The Python API contains a field 'additional_properties' (e.g. in ShapeDataForCreate).What is it good for?I was trying to add a reference ID (I am trying to generate a Miro digram based on on an external model), scr = ShapeCreateRequest(data=ShapeDataForCreate(content="Yeah", shape="rectangle"), additional_properties={"ref": 17})api.create_shape_item(board_id=board_id, shape_create_request=scr)but I got an error message:HTTP response body: { "type" : "error", "code" : "2.0703", "context" : { "fields" : [ { "field" : "ref", "message" : "Field [ref] is not supported" } ] }, "message" : "Invalid parameters", "status" : 400}So my questions are: What is additional_properties' intended use?Can I add some extra data to an item (so that I can later query that information?)

I've logged out of all the groups, and now I can't see anything on the main page. It's not an internet issue. I've tried using a VPN and a different browser, and I've logged in and out of my account. Nothing seems to work. I don't understand what's causing this problem, and if I can't work with the groups logged out, why can't I create a group for free? I'm confused and need your help.

How can I expand the boxes on the org chart when the words need more space to appear?

When I am adding new horizontal swim lanes to an existing flow chart, the vertical swim lane lines doesn’t extend to fill in the new horizontal swim lanes. When I select the vertical swim lanes, hover over the bottom line there is no way to extend it or select just that line to drag down. How do I make it so the lines extend all the way down through all horizontal swim lanes? 

Dear support,Pls contact me in email, I need to communicate with you directly based on some questions. Also need your side to collaborate with Browzwear team.we selected all the fields we need to export for the styles, but can’t be exported. we selected all the styles and successfully generated all the style images to the white board but when we tried to export to csv, only style ID show on the excel file without any images and style details we selected. Which means our merchant team need to start from 0 to make an excel chart for hundreds or even thousands of styles.My email address is kathline.shi@ottoint.com Pls contact me asap and I need to make sure BW team are on the same page with us. Thanks.

Hello Miro Support Team,I am working on a shared customer Miro board and am unable to tag certain members from their team. When I use the @mention function, their names do not appear in the list.Could you please help investigate the possible cause and advise how this can be resolved?For context: I am able to receive tags from those members, but I am unable to tag them Other team members can be tagged normally Only specific members are not appearing in the @mention list Please let me know if you need the board link or screenshots. Pls see screenshot for easy ref. 

Hi,I’m using the Mind Map tool in Miro In the past, when I worked on my mind maps, I remember being able to control the text more fully (including alignment and a larger text toolbar, similar to the regular Text object). Now, when I select a mind-map node, I only see the shortened toolbar (color, bold, link, highlight etc.), and there is no option to change text alignment (right/left/center) for the nodeswhat happned?

Is there a way to convert a team created with Developer team setting to regular standard team? 

Hello Miro team, I started a diagram, I though I was signed with my Google account, but I suspect the page did not start my session because I restarted my lap and now I do not find my work.I was working on it on Dec. 23, 2025.Can someone please help me to retrieve my work? Regards,María.