Client is on a Mac. I invited her as a guest to fully edit. She allowed for audio and video, but both of her video and audio icons are not available even when you click on them.
Any ideas?
Video chat participant audio/video not working.
This topic has been closed for comments
Userlevel 7
+12
Next I would ask if you have gone through the settings/troubleshooting with your client listed in the Video Chat help article? There was a fairly recent change where users are supposed to be able to select a camera and microphone right from within the board vs browser/OS settings, but I can’t find that post right now (was in in the forum, miro.com/changelog, What’s new popup in the app, etc.?)
https://help.miro.com/hc/en-us/articles/360017572214-Video-Chat
“is this user a guest editor by your setting the board’s Share settings to Anyone with the link → Can edit?”
Yes.
“are they trying to join an existing video chat session”
Yes
Userlevel 7
+12
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.