Users can't update profile picture after enabling SSO

Hi @Marc Talavera 

Welcome to the Miro Online Community!

Please read this guide https://help.miro.com/hc/en-us/articles/360017571414-Single-Sign-On-SSO-

Hi @Soumyadeep Mandal 

The end-users are not allowed to change their passwords or edit their names, last names, or profile pictures in Miro. The data are instead automatically attributed by your identity provider upon successful login.

Does this data include the profile picture that our users already have on their AD-Accounts?

Hi @Marc Talavera 

When you use SSO all required data fetched from the email account!

I think I’ve understood so far. So what could be the issue if my users’ profile pic is not loading?

Kind regards,
Marc

Hi @Marc Talavera 

Check out this post https://community.miro.com/ask-the-community-45/blocked-from-changing-profile-picture-1530

Hi @Soumyadeep Mandal 

I have already read that post and it didn’t give me any new information, which is why I created :).

Kind regards,

Marc

Hi @Marc Talavera 

You have to contact the person who manages all your organization's employee's email!

OR

You can contact Miro support here!