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Dear community,

can anyone help?

We have a new colleague. She is a former colleague who returned after a couple of years working for another company. She has the same email address as she used to have before she left.

I added her today as a user to our account. Everything seemed fine, even her old profile picture showed up. BUT: She cannot login, since she doesn’t receive ANY emails from Miro. Is it possible the her old user profile is still active or at least existent, so that it blocks the newly created user with the same email address?

She doesn´t show up in deactivated users. I already checked that.

Best,

Anja

HI ​@Anja Seifried, thanks for reaching out and for sharing the details!

Since this sounds like it could be related to how the email address was handled in the past, I’ve converted your case into a support ticket. Our support team will check on the backend for any reasons why messages aren’t being delivered.

You should hear back from them shortly by email.

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