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Urgent: Education plan expiring – need assistance with upgrading existing team

  • Nov 13, 2026 3:39 PM UTC
  • 3 replies
  • 17 views
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Hello Miro Team,

 

My Education plan expires on December 13, 2026.

I would like to upgrade my existing Education team to a paid plan, but the upgrade process only offers me the option to create a new team.

I need to preserve all existing boards, spaces, permissions, and links.

Miro's Help Center explicitly advises Education users to contact Support for this type of upgrade. However, Education users apparently cannot submit regular support tickets.

Could a Miro moderator please convert this request into a private support ticket so that your team can assist me with the migration?

I am also still affiliated with DHBW Heilbronn as a lecturer and would appreciate clarification on whether my existing Education plan can be extended.

Thank you!

Best regards,
Boris Bender

Best answer by Robert Johnson

​@Boris Bender Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there. I suspect the support team will need to downgrade your Education Plan to Free, and then you’ll be able to upgrade to a paid subscription — they will confirm and guide you through the process.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!

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3 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • Answer
  • Nov 13, 2026 4:45 PM UTC

​@Boris Bender Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there. I suspect the support team will need to downgrade your Education Plan to Free, and then you’ll be able to upgrade to a paid subscription — they will confirm and guide you through the process.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca

Thank you for your quick response and for converting my request into a support ticket. I really appreciate your help!

Before proceeding with a downgrade and a paid subscription, I would like to clarify one important point:

I am still an active lecturer at DHBW Heilbronn (Baden-Wuerttemberg Cooperative State University), a state-recognized university in Germany.

As I understand it, Miro’s Education Plan is available to eligible educators without a fixed expiration date, unlike the two-year limitation for students.

Could you please clarify why I would need to switch to a paid plan at all, given that my status as a university lecturer has not changed?

I would strongly prefer to renew my existing Education Plan rather than switch to a paid subscription, provided I remain eligible.

Thank you again for your support!

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • Nov 13, 2026 5:13 PM UTC

​@Boris Bender ​@boris.bender Now that you have a support ticket open, your best path forward would be to reply to the confirmation email you received and ask that same question above.

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca

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