Hi ​@Amie Wojciechowska, welcome to the Miro community!

It sounds like the CSV might not be structured correctly for Miro to recognize reporting relationships. Could you check if your file includes a "Manager" or "Reports to" column? This is needed to create the hierarchy.

A few things to try:
Check column headers – Ensure you have Employee Name, Employee ID, and Manager ID fields.
Verify data formatting – Each employee should have a Manager ID that links them to their supervisor.
Re-upload the CSV – Sometimes, refreshing the process helps.

If it still doesn’t work, could you share a screenshot of your CSV setup or a short screen recording of what happens when you upload it? That would help us troubleshoot further!

Let us know how it goes!