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The incorrect billing and would like to cancel my subscription

  • November 17, 2025
  • 1 reply
  • 20 views
T
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I would like to report an issue with my recent billing.

I subscribed to the Starter Plan, which should cost around ¥15,000 per year for one user. However, I was unexpectedly charged ¥24,000 because my workspace was automatically upgraded to include 10 members. I did not intend to add or pay for 10 seats, and this charge is much higher than expected.

I have already removed the extra members and started the downgrade process, but the payment was still charged. I kindly request a refund for the additional seat charges and correction of my plan to the intended Starter Plan for one user.

Please review my account and assist me in resolving this issue as soon as possible.

Thank you.

Best answer by Eca

Hi ​@Thae Thiri Tun, thanks for reaching out! I have your case converted to a support ticket. Please note that the response you got earlier was not from Miro. You should receive a response shortly from one of the supports.

1 reply

Eca
Mironeer
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  • Eca
  • Mironeer
  • 3541 replies
  • Answer
  • November 17, 2025

Hi ​@Thae Thiri Tun, thanks for reaching out! I have your case converted to a support ticket. Please note that the response you got earlier was not from Miro. You should receive a response shortly from one of the supports.

Eca :)


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