When I start moving using the scroll bar, I often get stuck in scroll mode and the board just scrolls upp or down depending of mouse movement. The only way of geting out of this mode is accessing a tool in the tool box, typically I create a Post-IT and the scrolling stops.
Hi
Thank you for reporting the issue!
We’re sorry you’ve run into it but please have no worries - I’ve converted this post into a support ticket and will reach out to you shortly via email. Stay tuned! 🙂
Hi
Thank you for the report!
Do I get it right that you are using our Miro Desktop app as well? If it’s a yes, could you please reset the app data by following this guide? Does it help?
Hello,
I am having this problem at present on the web-based version through Microsoft Edge. It has been happening for a few days so I am unable to use the app. My mouse just keeps scrolling, I have checked it is in “mouse mode” and that nothing could be interfering causing it to scroll repeatedly.
Can anybody help please?
+2
Thanks for jumping in on this thread and sharing your experience!
Could you please try the following steps and see if it helps fix the issue:
- Check if the issue is reproduced in incognito (private) mode and a different browser
- Disable the browser extensions. Sometimes they clash with Miro processes (e.g. Grammarly with the text widgets).
- If you experience performance issues on a specific board, try duplicating it and see if the issue persists on the copied board
Please let me know how it goes!
+13If so, it has happened to me, too, on and off over the last two days. I opened a support ticket and will update that post as I hear back from the support team. You can leave a reply that post to subscribe to it for updates.
Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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