Sticky notes disappear & mouse cursor doesnt show for others

  • 29 April 2021
  • 3 replies
  • 25 views

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Dear all,

I have a colleague from whom I cannot see the mouse  cursor when he enters my board. Have this ever occured to you?

Furthermore, his sticky notes disappear after he pinned them on the board.

Can anyone help?

Many thanks and best regards

Freya


3 replies

Userlevel 7
Badge +16

@Freya.G - I have not experienced this before.

If your colleague has any browser extensions installed, they should try disabling them or try a private/incognito browser window.

If you are more familiar with Miro than your colleague, I would suggest the two of you connect on a Zoom/Teams/video call and your colleague shares their screen, so you can see exactly what they are doing - this may be an education/user-related issue and not a technical/Miro issue.

Badge +1

@Robert Johnson Hi, thanks for trying to help.

I did connect with the colleague and he does nothing different than I do. We also tried to use a different browser. Is there no Miro customer support at all who could just quickly connect with him and check?

Userlevel 7
Badge +16

@Freya.G - If he has a Miro account, he can reach out to the support team via this form.

He could also try a Miro desktop app instead.

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