Dear all,
I have a colleague from whom I cannot see the mouse cursor when he enters my board. Have this ever occured to you?
Furthermore, his sticky notes disappear after he pinned them on the board.
Can anyone help?
Many thanks and best regards
Freya
+13If your colleague has any browser extensions installed, they should try disabling them or try a private/incognito browser window.
If you are more familiar with Miro than your colleague, I would suggest the two of you connect on a Zoom/Teams/video call and your colleague shares their screen, so you can see exactly what they are doing - this may be an education/user-related issue and not a technical/Miro issue.
I did connect with the colleague and he does nothing different than I do. We also tried to use a different browser. Is there no Miro customer support at all who could just quickly connect with him and check?
+13He could also try a Miro desktop app instead.
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