Hallo
I’m trying to use Miro on my iPad now, but I get the error message above. :-(
Hallo
I’m trying to use Miro on my iPad now, but I get the error message above. :-(
I’ve been using miro from Safari on mi MacBook Pro, and that bug appeared this Friday, had to ask a coworker to send me a pdf of the board but now I need to work on it and the but still remains the same. Any way I can access it?
Hi all, I have had “App initialization failure: Loading chunk 99640 failed” since Saturday on my iPad.
Have reinstalled app multiple times, iPad is up to date.
Is there any resolution yet?
Thanks!!
HI everyone!
We have forwarded this case to our responsible Product Team and will get back to you as soon as we receive feedback.
In the meantime, if you have any questions, please feel free to let us know!
The issue still persists. Could you please update us on the current situation? I would really appreciate it.My work has been halted for a week now.
So you guys have known about this bug and passed it onto the product team for quite some time. What’s the update? And please actually answer the question! Myself and most others here will not be happy with platitudes and non answers. Just tell us what’s happening and when it will be fixed.
Right now it is working on my iPad.
I am having the same issue for the past 2 days on my iPad. Do we know when this will be fixed? I use Miro heavily for sketching on the iPad and the app has been rendered useless for me.
I am having the same issue on my iPad. Is there any way to fix this asap?
I am the same user troubled by the bug. After multiple attempts to contact support, I received the following response from the official team. So I try to Execute the following steps. However, since Safari couldn't perform the following steps, I switched to Chrome. Once I did, I found that Miro started working properly. So, everyone can try switching to Chrome and see if it works. If it still doesn't, you can follow the steps below to report the issue to Miro's engineers.
Hi Lee,
Thanks for contacting Miro Support about the error you're receiving when attempting to log in. I'll be happy to investigate!
After testing, I could not reproduce the behavior you are experiencing. However, I understand the frustration of being unable to access your boards, so, to troubleshoot your issue further, we will need HAR logs from the page where you encounter it.
HAR (HTTP Archive format) logs a web browser's interaction with a site. This information is required to troubleshoot web console issues in web applications. HAR log should be collected from the device you are trying to use Miro. These records should provide us with the details of what happens when encountering difficulties.
To download the HAR logs, please follow these steps:
If the files are too big to be uploaded to the ticket thread, feel free to upload them to any cloud storage and send us the link to it (please allow anyone with the link to download the files).
Best,
Eryn
Miro
Or you can try updating the MacBook's software to the latest version. When I tried this, the login issue was also resolved.
Hi everyone, te team has already released a fix and this was already marked as resolved.
If the issue persists on your end, please do not hesitate to let me know in this thread.
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