Skip to main content
Question

Request to change account email - old email is unavailable

  • September 18, 2026
  • 1 reply
  • 9 views

Hello Miro Support Team,

I lost access to my Miro account because the registered email is no longer available and cannot receive any emails. I cannot reset password via the old email.Please help me change the account email to my new personal email:

- Approximate account creation date:2026/04

- My frequently used device:MAC

- Boards folder: Hello-agents;SAP; Amelia;IELTS

- Board content description:I made learning materials for Hello Agents on Miro, split into Chapter 1 to 6. There are also IELTS and SAP study notes. These materials are critical for me. If changing the account email cannot be done, please export the board content and send it to my active email: ameliagx1999@gmail.com. Many thanks.

All boards and content are created by me, please help verify ownership and update my account email. Thank you. 

    1 reply

    Eca
    Mironeer
    Forum|alt.badge.img+5
    • Eca
    • Mironeer
    • September 18, 2026

    Hi ​@xin gao thanks for reaching out and for explaining the situation. I understand how important it is to regain access to your account and boards. Since you no longer have access to the email address associated with your Miro account, I'll pass this case along to our team for further review. Please avoid sharing any additional account or personal details publicly here. If further information is needed, the team and I will let you know what details are required.

    Eca :)
    Terms & ConditionsAccessibility statement