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Answered

Problem with excessive payment

  • November 19, 2025
  • 1 reply
  • 7 views
A

Hello! Why do I continue getting a bill for two people if I deleted the second member long time ago??

Best answer by Eca

Hi ​@Aleksandra Emel thanks for reaching out! This happens when the number of paid license is not changed even though the account who held that seat was removed. To further check, I have your case converted to a support ticket. You should receive a response shorlty.

Eca

1 reply

Eca
Mironeer
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  • Eca
  • Mironeer
  • Answer
  • November 20, 2025

Hi ​@Aleksandra Emel thanks for reaching out! This happens when the number of paid license is not changed even though the account who held that seat was removed. To further check, I have your case converted to a support ticket. You should receive a response shorlty.

Eca :)
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