Plan cancellation doesn't work

  • 8 January 2024
  • 7 replies
  • 73 views

You cannot cancel a plan and you cannot open a request or contact support because the login to the help center site doesn’t work. Writing this for proof of attempt to cancel.


7 replies

Userlevel 7
Badge +6

@ddll1 -

Assuming you are on a paid plan, you should be able to submit a support request via this page (I just confirmed that it does work): Submit a request – Miro Support & Help Center

Kiron

@ddll1 -

Assuming you are on a paid plan, you should be able to submit a support request via this page (I just confirmed that it does work): Submit a request – Miro Support & Help Center

Kiron

I am on a paid plan and you are not able to submit a request on that page because it redirects you to the non-signed in page. You cannot sign in because the sign in button on the help center page is not functional. Thus, it is impossible to get support or cancel the subscription.

Userlevel 7
Badge +12

@ddll1 

If you have a Starter or Business Plan, you should be able to cancel it by following these instructions:

You cannot cancel a plan

Some questions:

  • What plan/subscription type do you have?
  • Can you sign in to your Miro account?
  • What have you tried to use the cancel actions as per the above help center article?
  • Does the subscription action fail?

you are not able to submit a request on that page because it redirects you to the non-signed in page

As for signing into the help center, it uses a series of SSO/redirects between Miro and Zendesk, so perhaps something is failing in between. However, if you are signed into miro.com and then go to https://help.miro.com and click on “Sign in’, it should sign you in. Nonetheless, the recommended way to open the support form is from your paid subscription’s dashboard (or a board in that team/dashboard) – instructions are in this article: https://help.miro.com/hc/en-us/articles/360020185799#h_01F010RXA0E1S9C0WFQYX75R6C

Here are the steps from that article:

How to contact Miro Support from board/dashboard

Available for: Starter, Business, Enterprise plans

  1. Switch to a paid team on the left sidebar of your dashboard (if you're a member of several teams) or open a board located in a paid team.
  2. Open the Learning Center one of two ways:
    - on your dashboard, open Learning Center by clicking the question icon in the top-right corner
    - on your board, click the question icon in the bottom-right corner
  3. On the pop-up modal, click Contact support. You will be redirected to the contact form where we'll ask you to specify your email address and share more context on your request.
⚠️ You can only submit a request from the dashboard of a paid team or a board that belongs to it.⚠️ We can share profile/subscription-related details with the profile/subscription owners only.

contact_support_in_the_Learning_center.gif

 

Once again, contacting support through dashboard does not work because you cannot sign in through help.miro.com . The button for sign in is not functional and simply takes you back to the same page. I have a business plan and have tried all of the cancellation actions listed.

@ddll1

 

As for signing into the help center, it uses a series of SSO/redirects between Miro and Zendesk, so perhaps something is failing in between. However, if you are signed into miro.com and then go to https://help.miro.com and click on “Sign in’, it should sign you in. Nonetheless, the recommended way to open the support form is from your paid subscription’s dashboard (or a board in that team/dashboard) – instructions are in this article: https://help.miro.com/hc/en-us/articles/360020185799#h_01F010RXA0E1S9C0WFQYX75R6C

This does not work.

 

 

 

Userlevel 7
Badge +12

As for signing into the help center, it uses a series of SSO/redirects between Miro and Zendesk, so perhaps something is failing in between. However, if you are signed into miro.com and then go to https://help.miro.com and click on “Sign in’, it should sign you in. Nonetheless, the recommended way to open the support form is from your paid subscription’s dashboard (or a board in that team/dashboard) – instructions are in this article: https://help.miro.com/hc/en-us/articles/360020185799#h_01F010RXA0E1S9C0WFQYX75R6C

This does not work.

@ddll1 - I am sorry to hear this is not working for you. Your post has been converted into a support ticket.

I can't cancel the subscription either!!!!!!! @Robert Johnson 

Reply