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Answered

Not being able to upgrade to starter plan

  • February 11, 2026
  • 3 replies
  • 8 views
R

Hi,

i am not able to upgrade to the starter plan. I have tried multiple cards, the desktop app, browsers, incognito windows. I am trying to upgrade to a monthly starter plan, but the ‘review order’ button remains inactive. As i have mentioned i have checked the info, tried multiple cards, browsers, incognito windows etc

any troubleshooting tips? Its surprising in this day and age!

 

Best answer by Robert Johnson

​@Rahul Das I am going to guess that you have more than one member on your team and that you have changed the Licenses dropdown to 1 member.

You will need to remove members first, OR create a new team.

Example:

 

    3 replies

    Eca
    Mironeer
    Forum|alt.badge.img+2
    • Eca
    • Mironeer
    • February 11, 2026

    Hi ​@Rahul Das thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

    Eca :)
      Robert Johnson
      Forum|alt.badge.img+13
      • Robert Johnson
      • Volunteer Community Moderator
      • Answer
      • February 11, 2026

      ​@Rahul Das I am going to guess that you have more than one member on your team and that you have changed the Licenses dropdown to 1 member.

      You will need to remove members first, OR create a new team.

      Example:

       

      Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
        R
        • Rahul Das
        • Author
        • New Here
        • February 12, 2026

        ah! this worked. Thanks a ton!

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