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Answered

Not being able to upgrade to starter plan

  • Feb 11, 2026 11:28 AM UTC
  • 3 replies
  • 61 views

Hi,

i am not able to upgrade to the starter plan. I have tried multiple cards, the desktop app, browsers, incognito windows. I am trying to upgrade to a monthly starter plan, but the ‘review order’ button remains inactive. As i have mentioned i have checked the info, tried multiple cards, browsers, incognito windows etc

any troubleshooting tips? Its surprising in this day and age!

 

Best answer by Robert Johnson

​@Rahul Das I am going to guess that you have more than one member on your team and that you have changed the Licenses dropdown to 1 member.

You will need to remove members first, OR create a new team.

Example:

 

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    3 replies

    Eca
    Mironeer
    Forum|alt.badge.img+5
    • Eca
    • Mironeer
    • Feb 11, 2026 12:43 PM UTC

    Hi ​@Rahul Das thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

    Eca :)
      Robert Johnson
      Forum|alt.badge.img+13
      • Robert Johnson
      • Volunteer Community Moderator
      • Answer
      • Feb 11, 2026 6:00 PM UTC

      ​@Rahul Das I am going to guess that you have more than one member on your team and that you have changed the Licenses dropdown to 1 member.

      You will need to remove members first, OR create a new team.

      Example:

       

      Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
        • Rahul Das
        • Author
        • New Here
        • Feb 12, 2026 4:22 AM UTC

        ah! this worked. Thanks a ton!

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