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Hi,

A new user was incorrectly added to our team account then immediately removed a month ago. This still generated a pro-rated charge to our federal government payment card. No response via email, customer support portal, or their phone number after various messages / phone calls. After 3 weeks of the pro-rated bill - our card was charged - still no response from Miro support at all. Anyone know how to get in contact with them or cancel an account?

Hi @OES,

I’m sorry you haven’t heard from the Support team for this long. I’ve checked that they got back to you in the ticket thread. 

Generally, the best way to contact support is via the form - https://help.miro.com/hc/en-us/requests/new.

Yep, submitted a request there on 1/27 and 2/15 - no response. Since nobody ever answers the phone number listed for contact support it might be a good idea to update that.

@OES - While you should receive an email notification when there is an update, have you

  1. manually gone to: https://help.miro.com/hc/en-us
  2. then My activities? That is where you can get back to your ticket history:

 

Okay, I’ve resubmitted a request for about the 4th time (voicemails, customer service portal on a team member’s email). I look forward to a prompt response.

Just a quick note for everyone reading this, any emails to support@miro.com will send the follow auto-response:

Hello, and thanks for getting in touch.  

We’re sorry, this email is no longer supported.

To help you as quickly as possible, please fill out this form fill out this form. This will help us prioritise your request. 

Thanks for using Miro,

Miro Support Team 

 

As mentioned by @Marina, the best way to contact support is via the form - https://help.miro.com/hc/en-us/requests/new

 

Finally received a response at 1 am and still waiting for confirmation that the issue has been resolved.

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