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Hi, 

I have a problem in the last week… Every time I enter in my miro Board, or I want to look/change some setting (both in profile, in boards, and in projects’ collector) Miro make me start the sign-in procedure and make me create a new board. It’s a loop that doesn’t allow me to do anything in my profile or to change any setting anywhere. I can continue to work on my boards, but I can’t add collaborators and neither change their permission access.

If anyone have any idea about why is it happing, please help me. Or have a similar problem, let me know how to contact Miro-Support.

 

Thank you!

Hi @Alessia Tormen 

Thank you for bringing this to our attention. I will convert your post into a support ticket so that the team can investigate this issue further. Once you receive the email confirmation of the ticket, if possible, share the guidance they provide here in the community. This could help others who might be experiencing a similar issue.

 

Thanks for your patience, and I hope this gets resolved quickly!

I have the same problem! Has this been resolved for you?

Any more info? I have the same problem.

Hi ​@sierrayoung  and ​@PM_Michal — thanks for chiming in, and I'm sorry to hear you're experiencing this frustrating loop issue!

 

We did receive a report of this behavior previously, and the user was able to resolve it by clearing their browser cache. It seems the issue may be related to a cached login state that interferes with Miro's authentication flow.

 

Here are a few steps you can try:

  1. Clear your browser cache and cookies.

  2. Try accessing Miro again via an incognito/private window.

  3. Make sure your browser is up to date and extensions (like ad blockers) are temporarily disabled.

  4. If you’re using a company-managed device or network, there may be restrictions affecting login behavior — so checking with your IT admin might help too.

If these steps don’t resolve it, I highly recommend contacting Miro Support directly, especially if you're on a paid plan. Please include any screen recordings or screenshots of the issue so they can investigate further.

 

Let us know how it goes or if you need help submitting a ticket!

 

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