Hi,
I am trying to recover access to my boards on my educational plan. I cannot login anymore, because somehow it does not accept my password anymore and I can’t reset it, because it seems like the boards were on my old account. That account is linked to an email, that does not exist anymore, because I switched universities. I am using my new account now, but need these boards on the other account. I don’t know how to regain access to these boards.
Would really appreciate any help.
Thanks!
Best answer by Eca
Hi
Thanks for reaching out — I can imagine how stressful it must be to lose access to important boards, especially when tied to a university email that’s no longer active.
In this case, since the original account is linked to an email that’s no longer accessible, I recommend reaching out to the Miro Support team directly. Be sure to include:
The email address associated with the old account
Board names and URL link (if you remember them)
Any relevant details to help them locate your content
They’ll be able to verify ownership and guide you through the next steps for account recovery.
Let us know how it goes, and feel free to update us here if you need help navigating the next steps.
+5Hi
Thanks for reaching out — I can imagine how stressful it must be to lose access to important boards, especially when tied to a university email that’s no longer active.
In this case, since the original account is linked to an email that’s no longer accessible, I recommend reaching out to the Miro Support team directly. Be sure to include:
The email address associated with the old account
Board names and URL link (if you remember them)
Any relevant details to help them locate your content
They’ll be able to verify ownership and guide you through the next steps for account recovery.
Let us know how it goes, and feel free to update us here if you need help navigating the next steps.
Hi
thanks so much for your comments. Unfortunately, from what I understand there is no way for me to contact the support (which seems unbelievalble to be frankly), as I am on the education plan…
If there is any way you know of to contact support, I’d highly appreciate on more info on that.
It is indeed, very unfortunate as I have put years of work into some of the boards and really need the info on there.
Thanks again!
Best,
Sade
+5Thanks for letting me know!
Hi,
I’m in the exact same position and found this forum. Can someone help me to acess the boards of my account? A connection link is send to my old adress and I can’t acess it…
Julien
+5HI
Hello! I am Angela and have the same problem as Julien: I changed university and have no access to my former email. I had an education account with MIRO since 2020 (so a lot of MIRO Boards already created and reused!), now I cannot access my MIRO account as a link is sent to my former email and the access via password is not possible anymore. I contacted sales on the official MIRO website (german website) and I have written 3 times (to account manager, education institutions and support!!), but as I am not entitled to a support, I do not get any help!
It would be an immense work to create all those boards again after applying for a new free account with you! (especially with the university term starting in a few days!)
Thank you for your help!
Dear Miro Support Team,
I am writing to request assistance in recovering access to my Miro account associated with the email address
Recently, my educational institution (SENA) changed its email provider, and as a result, I no longer have access to the inbox of this institutional email address. Because of this, I am unable to receive password reset links or verification codes sent to that address.
I have valuable work, projects, and personal data stored on this account, and I need to regain access to transfer my boards to a new personal email address.
Account details for verification:
Please let me know what verification steps or documentation you require from my side to prove ownership of this account so we can update the email address associated with it.
Thank you very much for your time and assistance.
Best regards
Felipe Hernández
+5HI
I’ve converted your case to a Support ticket, and the team will follow up with you there.
Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!
Hello!
I too need help recovering access to my Miro education plan account. I used to sign in using a magic link sent to my old email address, but I no longer have access to that email account since my employer deleted the account without warning.
I have a very important board in that account that I would desperately need to recover.
I also have a second Miro account linked to this email address that I can still access. Ideally, I would like to consolidate both accounts into one account so that all my boards and work are accessible in one place.
Could you please advise whether it is possible to recover access to my old account, transfer or consolidate my boards, and use my current email address for a single account? I would be happy to provide any information needed to verify ownership of both accounts.
Thank you so much for your help.
Ami Karvonen
+5Hi
Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.
Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!
Dear Miro team
I changed positions and no longer have access to my email linked to my Miro account. I want to migrate the boards that I created for the past 6 years to a new account.
My email: tdarbes@pace.edu
Thank you for any assistance.
+5HI
Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.
Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!
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