Hello,
I'm trying to change the email adress for my profile. The new adress is an alias of my google account.
After receiving the confirmation email and clicking the link, I get an error page saying "Hmm, that didn’t work. That page can’t be reached,… " .
How can I solve this?
Regards,
Joris
Best answer by joris.je
This issue was fixed by requesting a new confirmation email + disabling adblock when clicking the link in the email.
+2Hi
Not sure what’s going wrong. Have you tried all the steps in this help article? There is a section on common errors to check. Take a look there and let us know if you’re able to solve the problem.
Hello,
I wasn’t able to solve the problem with the suggestions in the article. As per the suggestions of the article I’ve confirmed that 1. I have a password set in user profile and 2. There is no account linked to my new email yet.
Right now, in my profile settings there is a message saying “We've sent you an email to confirm your new address:...Use your old address ... until you confirm the change.”. But when I click the link in the confirmation email, I get a message "Hmm, that didn’t work. That page can’t be reached,… " .
Regards,
Joris
This issue was fixed by requesting a new confirmation email + disabling adblock when clicking the link in the email.
+2hi
Thanks for updating the thread, and explaining the fix. I’m sure other users will find it useful. Appreciate it!
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