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Answered

Invoice after ending subscription

  • May 10, 2021
  • 2 replies
  • 114 views
S

I easily could find the first invoice in the billing section. Now that we have cancelled the subscription and only use the free plan, I cannot find a way to see the other invoice from the second month that we paid. Is there a way to get this invoice?

Best answer by Robert Johnson

@Sabrina Schieder - Whomever was the billing contact could also try searching their email for invoices from “RealtimeBoard Inc. dba Miro” - my Consultant Plan invoices show that in the subject and are from *@stripe.com witha  “reply to” of billing_requests@miro.com.

2 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • May 10, 2021

@Sabrina Schieder - If your paid subscription has ended, it is my understanding that you will no loner be able to access your paid subscription’s Billing control panel. You will need to reach out directly to Miro support using this form.

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • Answer
  • May 10, 2021

@Sabrina Schieder - Whomever was the billing contact could also try searching their email for invoices from “RealtimeBoard Inc. dba Miro” - my Consultant Plan invoices show that in the subject and are from *@stripe.com witha  “reply to” of billing_requests@miro.com.

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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