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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,880 Topics
  • 26,435 Replies
7880 Topics
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ghian laurieNew Here
posted in Ask The Community
Removing team members from free account

Good day, There is no way I can find to contact miro directly as it sends me to the community so I need help.I am a member of a team of rough 25 staff who has access to a team called “x”The admin assigned has left in 2018 so I cannot remove members or change admin rights / permissions.  I have been assigned to remove inactive users/members but can only do so as admin. As there is no way to contact the admin assigned to change ownership I am stuck with multiple people being able to access information that I cannot change. Surely there is a way to remedy this 

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1 year ago
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Anne ScarlettActive Contributor
posted in Ask The Community
Unable to duplicate my own board (I am owner/creator)

Hi friends! I have a huge master board that I like to backup with a duplicate copy often. Today, I’m unable to do so, no matter how long I “wait” (which believe me, is a LONG time).Meanwhile, I have been able to successfully duplicate my other boards today.  Has this happened to anyone else? 

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1 year ago
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Steve MartinBeginner
posted in Ask The Community
Improve navigation around the board

I feel, especially with small monitors that navigation around the board could be a lot better. The map doesn't; help much when you have multiple users all adding content at various times. Suggestion to provide an improved navigation experience.

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1 year ago
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Richard McKinnonNew Here
posted in Ask The Community
Content unstable in "Notes."

I’m using notes to script a training. It is a 6 hr. training, and I’m including frames from the board. So there is quite a bit of content there. It makes a nice facilitator guide when exported as a .pdf. I’m wondering if anyone else is experiencing an issue of content not behaving as expected. Sometimes when I add a board object (frame), it creates a duplicate. When this happens, I’m often not able to delete the duplicate. Also, the object will move around to a different location in the notes section. Small amounts of text (usually at the beginning of a paragraph) will also randomly move, change and disappear. Thanks!

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1 year ago
Vishnu Jayan
Vishnu JayanNew Here
posted in Ask The Community
Backend coding/adding functional formula in Miro

Hi guys,I’m planning to transition a sustainability tool for product design as part of my master’s program from excel to Miro, as it’s easier to use, and better for ideation and integration (basically an open-source application running on Miro with the flexibility of having in-built Miro features in the design process). However, the tool has some automated calculations which are done using macros in the excel, and it doesn’t seem like Miro supports addition of formulas in the backend to automate the actions.Do you have ideas on if its feasible to do it?Thanks in advance.

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Vishnu Jayan
1 year ago
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Bidi Sh.Beginner
posted in Ask The Community
sharing a board display size

when sharing a board to public it shows it in the smallest size like bird-view. how can I share the board with a public link to be displayed in a specific display size (like , 40% instead of 2% display) so it would be focused on a specific frame or something like that? 

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Robert Johnson
1 year ago
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Kamil CisewskiNew Here
posted in Ask The Community
My account was updated to Education Plan, but I'm unable to create education plan teams

Hello,My account was updated to Education Plan, but I'm unable to create education plan teams.My current team was not upgraded to Education plan.I also removed current team (I left all teams) and I still wasn’t able to create Education plan team. 

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1 year ago
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Anton EkNew Here
asked in Ask The Community
Double e-mail registered

Hello! My e-mail has changed but are connected to same Gmail-account. So when I log in with my Google for work-account the old e-mail is registered at Miro. But I can´t change to my new e.mail since it says that it´s allready registered… Can support help me out? I´m on education plan...

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1 year ago
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QUINTERO GABRIELABeginner
asked in Ask The Community
Students Name

Hello, I am new here and I have a question for the community. I am a teacher, and I would like my students, who are members of my Miro team, to be able to choose the name they participate with in the different boards we will use for the class. Is that possible? How can they choose the name they want to participate with? Thank you very much

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1 year ago
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Marlon OrellanaNew Here
posted in Ask The Community
Miro is slow and buggy

Just started to use mrio and its fine one moment. Then out of now where it will get stuck, tell me to refresh and will keep reloading itself. I am on the web app version. I tried to send an email (per their document) to support@help.miro.com with the logs information but it got rejected? Is it just me or?

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Robert Johnson
1 year ago
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KalimuthuZluriBeginner
posted in Ask The Community
Pagination of Boards API

Hey Team we are getting wierd error from boards api when implementing pagination.when we hit boards api with limit=50 and offset=697-746  it is not working. but for other limit values and offset values it is working. 

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1 year ago
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ljsaleNew Here
posted in Ask The Community
Flow Leaving Odd Branches

Hello,I’ve been working with a flow in a file with some colleagues and we need to refigure it. My colleague has said that he’s deleted some of the branches, but they are still present on the board. They can’t be deleted, they can’t be selected and they’re not locked. Does anyone have any idea what’s gone on here?   

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1 year ago
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VodafoneNew Here
posted in Ask The Community
Grant access to only one board

Hello, How can I grant access to an outside user to only one baord within my team? Currently, if I invite someone, she gets access to all boards.Thanks for your support,Ulli

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1 year ago
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Anne ScarlettActive Contributor
posted in Ask The Community
On-Demand Session for the "The Business of Storytelling - turn ideas into action" from Distributed 2023

Hi! Can someone tell me where to find the recording of “The Business of Storytelling - turn ideas into action” from last week’s Distributed event?  I have been checking this link every day with no luck. https://events.miro.com/distributed/on-demand?i=sr44L0XceG8p8QyDE5J1uElbw3pkIrZOHope to hear back soon, as I really want to watch that full recording! Thanks in advance!  

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1 year ago
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DaveyGravyBeginner
posted in Ask The Community
Workarounds for having no shape/rectangle border/corner radius options.

It sucks that you can’t do this basic thing and change the corner radius of a rectangle as it gets bigger and uglier. Workaround I’m using is to create the shapes /corners you want in Lucidchart, Microsoft Visio or Draw.io (the one I used) and export them as .vsdx files. You can import these using the import button at the top of the shapes panel (click All Shapes) in Miro and then copy/paste them into your project. You can still change the styles, colours and line thickness etc and scale them without pixellation. The initial bit is a bit clunky but if you create a bunch of shapes you might want in one go in the 3rd party software and different corner radiuses etc then at least you can have a ready made library to draw on when you need it. Someone better than me could create this library and share it here as a board or example project perhaps…Considerations: Changing the direction of the shape in Draw.io for example might have a negative effect on connecting points and orientation of te

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1 year ago
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Young Guns Art StudioBeginner
posted in Ask The Community
Please allow copy-and-paste pictures for iPhone/iPad App

Hi Miro team,Please allow copy and paste for photos on the Miro App Iphone and iPad, it’s a big inconvenience to not be able to do that when it’s such a simple function and a lot of people wants to work mobile on their phones and tablets.Please address this soon! It’s a small function but makes a world of difference!

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1 year ago
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Vanessa FernándezBeginner
posted in Ask The Community
[RESOLVED] Zoom not working with mouse wheel + ctrl

Hi team! I use Miro everyday at work and suddenly today, the Ctrl + Mouse wheel is not working to zoom in our out, no even the trackpad is working. This is so frustrating, having to zoom in and out with the keyboard is not efficient.I’ve done everything I have read: mouse settings in browser and pc, using zoom at 100, everything. Nothing works. Any help? Is this maybe a bug?

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haro1seo
1 year ago
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Patricia ChildersBeginner
posted in Ask The Community
tool bar and all items are too small

The toolbar and all “directions” on the app are too small to read.Zoom does not make them any larger.I happens with all my boards and also with any that others have created and shared with me.

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1 year ago
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Guru C GNew Here
posted in Ask The Community
Not able to load the board

I am not able to load a board. Tried it on app(force loaded, cleared application data and reinstalled the app) as well as incognito browser. It simply loads forever.Duplicating the dashboard did not help either. Duplicated one also in ever-loading state.I cannot find a suitable fix. Can you help me?

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1 year ago
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Jerome LaiNew Here
posted in Ask The Community
Copy board content and export as PDF

As a board owner, I have granted anyone with board assess via link to be able to export board as PDF. However, the guest still cannot do so. What is the best advise? (See attached) 

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Robert Johnson
1 year ago
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K.ABeginner
posted in Ask The Community
How to switch subscriptions from annual to monthly plans (when changes in team size will be reflected)

1) How do I switch my subscription from an annual plan to a monthly plan?2) If I reduce the team size, when will the change be reflected?- Will it be reflected immediately? (What will happen to the users currently registered on the team?)- Will the change be reflected on the next update date?

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1 year ago
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K.ABeginner
posted in Ask The Community
サブスクリプションを年額プランから月額プランへ切り替える方法（チーム規模の変更が反映されるタイミング）

①サブスクリプションを年額プランから月額プランへ切り替える方法を教えてください②チーム規模を減らしたら､変更が反映されるのはいつでしょうか？- 即座に反映される？（今チームに登録されているユーザーはどうなりますか？）- 次回更新日に反映される？

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1 year ago
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LeeGNew Here
posted in Ask The Community
Deploy Miro Microsoft Store App with Intune

I would like to deploy the Miro - Microsoft store App (UWP) with IntuneThere is a new ‘Microsoft Store app (new)’ category for Intune applications. The Miro App is however not available in the directory / repository of Store applications.Is this planned @Miro Support ? .. or does anybody know how to get around this ?ThanksLee

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1 year ago
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Kristina KabachenkoNew Here
posted in Ask The Community
Change Subscription

Hi👋🏻Could you help with changing a plan. Can I change my Business plan to Starter plan?

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Robert Johnson
1 year ago
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Katy EvansNew Here
posted in Ask The Community
Exporting Miro board to ingest to an AI document chat model.

Hi, has anyone tried to export a Miro board to an AI document chat?   

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K
1 year ago
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