Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,727 Topics
  • 22,670 Replies

6727 Topics

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Diego LanzaNew Here
posted in Ask The Community

Change personal email of team member to his work email.

Hi,I’m the admistrator of my company Miro team, I have to colleagues that became part of our team using their personal email address, they have persnal data and boards in there.I would like to change their personal email to their company email without them losing any data they may have.Can someone give me some advice on such way to do this work?Thanks in advance...

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Kiron Bondale
1 year ago
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Julian GohNew Here
posted in Ask The Community

After moving board to new profile (as owner), board does not appear in new profile

Here’s what I did using 2 free Miro accounts.I created a board in profile 1 (i.e. user) I then moved the board from profile 1 to profile 2. I followed the steps here under the Free Plan section by inviting, sharing, and making profile 2 the new owner. Profile 1 remains a member with “can edit” permission. While logged in as profile 1, I continue to be able to see the board and also able to edit the board. I doubled checked the sharing settings section and Miro confirms that profile 2 is the new owner and profile 1 has “can edit” permission as a member. However, when I log into profile 2, the board I shared is nowhere to be found. I’ve tried logging out and back into both profile 1 and 2 but nothing. Appreciate if you can advise what I am missing.

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Kiron Bondale
1 year ago
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PopoNew Here
posted in Ask The Community

Can't log in with old email address and forgot password

I couldn't log into my account because I have changed jobs, therefore my sign in email has changed and I forgot my password.

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Kiron Bondale
1 year ago
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Louis BentotNew Here
posted in Ask The Community

Account problem

Hello.I have made a professional account with the mail of my previous company. I have take the subscription with my credit card. The problem is, I leave the company, and delete my mail, but my Miro account still exist and I can’t delete my credit card because I was connected with my google account. What can I do ?

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1 year ago
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Denis SetiawanBeginner
posted in Ask The Community

How To Rotate Swim Lane Template

Hi All,I am new to this platform, and I would like to know how to rotate the default swimlane template.Currently the headers are on the left (horizontal swimlane), I want it on top (vertical swimlane). Thank you for the help. :)

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1 year ago
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Greg BloomNew Here
posted in Ask The Community

Toolbar stuck in middle of the screen?

Somehow my toolbar seems to have become stuck in the middle of the screen. The ‘sidebar’ is closed and yet it is not aligned with the left hand side. See image.  I’m on up-to-date Chrome, OSX 12.5.1… any help appreciated!  

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Kiron Bondale
1 year ago
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Judith ReymondNew Here
posted in Ask The Community

Embedding a Miro Board in Canvas?

Hello, allThere was a post two years ago about embedding Miro boards in Canvas.  Has anyone been able to embed Miro into Canvas so that the board updates as students use it?  I’m hoping that the issue may have resolved during those two years.Thanks,Judith Reymond - Instructional designer and adjunct professorTallahassee Community College. 

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1 year ago
Christiane Schmitz
Christiane SchmitzBeginner
posted in Ask The Community

On-premise version of Azure DevOps working with Azure Cards?

Hi all,is the Azure Cards integration working when using the on-premise version of Azure DevOps? Are there any differences compared to connecting Miro with the cloud version of Azure DevOps? Thanks & kind regardsChrissy

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Christiane Schmitz
1 year ago
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MANUELA AMORIM COUTONew Here
posted in Ask The Community

[critico] Mapa mental conectou com todos os demais mapa do board

Pessoal, a feature chamada ‘auto layout’ foi clicada e com isso conectou todos os mapas mentais que haviam no board.Não sei como reverter, já é a segunda vez que me ocorre esse problema e não consigo desfazer tendo que refazer todo o trabalho. Qual a possibilidade de correção?O board fica assim x.x: 

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1 year ago
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carol217New Here
posted in Ask The Community

How to apply for an education plan if I dont have a URL to link?

I’m a student and currently am using my institutional email to use Miro, but to apply for the Education plan I have to link something to prove I’m a student? My university doesn’t have any pictures or articles about me in their website and we don’t need student IDs to access campus so they simply don’t issue one. What documents must I link to prove I’m enrolled in said institution? Is my institutional email enough?

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Robert Johnson
1 year ago
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U.A.KopitinaBeginner
posted in Ask The Community

Pdf document from OneDrive isn't updated

Pdf document downloaded from OneDrive isn't updated.It doesn’t have the ”update” button even.How to sync documents?

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1 year ago
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Larissa NeryNew Here
posted in Ask The Community

Recover access to privete board

Hello guys!All users in my company were deleted and replaced due to the domain change. With that we lose access to private boards. How to recover?

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1 year ago
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Carla CarvalhoNew Here
posted in Ask The Community

Important board removed

Hey, guys! Last Friday I created this card with my team from a meet. These were very important notes involving 2023 strategies.  Unfortunately when accessing the link again is appearing the message below. Can you help me?

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1 year ago
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Libby ElliottNew Here
posted in Ask The Community

Alignment bug of menu bar

Im not 100% sure when it happens, often when I return to the page or if I take a screenshot. But only refreshing the page makes it return to normal

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1 year ago
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takuya.shintaniNew Here
asked in Ask The Community

don't open any miro's board via zoom

Our company use miro via zoom.But now, we can’t open any boards via zoom.Are there any users who can’t open it?

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1 year ago
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ChrisK12New Here
posted in Ask The Community

How to embed clickup view in Miro with autoplay

Hi im trying to embed a clickup view inside Miro without the loader viewhowever im not quite sure how this works, since i tried using ‘&embedAutoplay=true’ and it still doesn’t work. the embed code from clickup is this;<iframe class="clickup-embed" src="https://sharing.clickup.com/xxx//h/db" onwheel="" width="100%" height="700px" style="background: transparent; border: 1px solid #ccc;"></iframe>i tried putting it behind the url it doesnT work<iframe class="clickup-embed" src="https://sharing.clickup.com/xxx//h/db&embedAutoplay=true" onwheel="" width="100%" height="700px" style="background: transparent; border: 1px solid #ccc;"></iframe>or this doesn’t work either<iframe class="clickup-embed" src="https://sharing.clickup.com/xxx//h/db" onwheel=”&embedAutoplay=true" width="100%" height="700px" style="background: transparent; border: 1px solid #ccc;"></iframe> any ideas how to make this work or it cannot work? Thanks in advance!

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Robert Johnson
1 year ago
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Shota ShijoNew Here
posted in Ask The Community

Adobe XD link entry form not showing.

Hello miro community.I am new to using miro from now on.First, I installed the XD app on miro because I wanted to upload XD data.However, nothing is displayed under Adobe XD as shown below.I've reinstalled the XD app many times, but no improvement. Please tell me the solution. Thank you.https://gyazo.com/657a423bcebe4051042c41b709d051a7

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1 year ago
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Sam TraxlerNew Here
posted in Ask The Community

Mass Image/Object Update

I am currently building out templates and need a way to update an image in multiple locations on the same board by only changing one. Is there a function/tool that may be of use with this goal in mind?

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1 year ago
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Jonathan ShankNew Here
posted in Ask The Community

How to manage OneDrive permissions for Miro boards

We’d like to utilize the Miro integration with OneDrive, however our security team is concerned with the fact that our miro boards are so easily shared outside of our organization.  One possible solution I was wondering about was if it was possible to create a Miro team that limited the sharing of Miro boards outside of our domain, and secondly limited the OneDrive integration to only that team. Is this possible, and would this achieve the goal of only miro team members being able to integrate OneDrive files within boards that can only be shared within or domain? Or would there be scenarios / edge cases where users in this team could end up providing access to OneDrive files on miro boards that are able to be shared outside of our domain?

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1 year ago
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Alex StockfordBeginner
posted in Ask The Community

Bug? Unable to move frame which contains locked content.

I can’t move a frame when it contains content inside which is locked. Miro never used to do this.When there’s unlocked content inside the frame, I can move the frame around fine. But when I lock anything inside the frame (not the frame itself), I now can’t move the frame. We’re on Team plan. Tested with another user; same problem. Tried restarting, clearing cache, different browser, different types of content: no joy. Is this a bug?

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Robert Johnson
1 year ago
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ljiangNew Here
posted in Ask The Community

[POSSIBLE ISSUE] Board becomes unresponsive when two separate frames created within a table

in order to see different parts of a big table, I added frame to parts of a table. i noticed that after created a second frame and try to move it to the right place on a table, miro got stuck. this situation repeated multiple time. I reflesh the page then I can move a bit the frame then immediately the whole board get stuck again.

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Kiron Bondale
1 year ago
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James SharmanBeginner
posted in Ask The Community

Installed apps not showing as installed and not visible on search either

Hi, any app that I install including IconFinder and Brandfetch are not showing under Installed Apps even though the installation appears successful. If I search for them too, they are still not there. Any ideas, could this be a rights issue ?

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1 year ago
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Annie KearnsNew Here
posted in Ask The Community

Unable to invite new users to a free account due to the enterprise account recognising email addresses

I’ve created a free account and invited users from my project team. Another department within the same business has an enterprise account. When I’m trying to invite users to the free account, I believe Miro is recognising the business domain within email addresses, and thinks the new user is trying to gain access to the enterprise board (without being invited by a member from the enterprise account). An error message is shown in this scenario: Sorry but we’re having trouble signing you in. Your administrator has configured the application Miro Enterprise (account number) to block users unless they are specifically granted (‘assigned’) access to the application. The signed in user (email address) is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your admin to assign access to this application. When I’m inviting the new user to the free account, I’m doing this by either sending an email invitation

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1 year ago
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Johannes KlingNew Here
posted in Ask The Community

Windows App won't update

Hi, maybe someone here can help me.For the last months on opening the Windows App it has been requesting to relaunch the app for an update. But when clicking on “Relaunch now” it never does. The app restarts but obviously no update is happening.Can anyone guess what the reason is or had experience with this issue? I find this a little bit irritating, even more as I can’t find a way to update the app manually.  

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Robert Johnson
1 year ago
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Fratiman VladutBeginner
posted in Ask The Community

[RESOLVED] Miro bug with Connection Line arrow

Hi!I have a problem with a bug in the Miro application. It is about the representation of an arrow. If you select the arrow from the menu, no arrow is drawn, only a simple line.The option is very important in physics because we have a lot of arrows (vectors) to represent in lessons with students.I have also attached a small video capture (link to google drive) to see what this problem is.https://bit.ly/miro_arrow_bugThanks in advance!

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Robert Johnson
1 year ago
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