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It is not the first time that when I’m using this type shape below, basically clicking into the bottom to open it on the top right, it does NOT work, it doesn’t open all the files, texts I have inside it. 

I mean, it’s pretty weird because there are literally days that it works, and entire days it doesn’t work at all. 

That’s frustrating since I need to work into it. 
Any advice/help, or any suggestion would be great, thank you. 

 

 

 

 

 

@Filippo Lovadina This object is called a Card. There was a bug a while back where the top-flight corner action would not open the Card.

As a workaround, try selecting it and pressing Ctrl/Cmd + Shift + Enter.


@Filippo Lovadina This object is called a Card. There was a bug a while back where the top-flight corner action would not open the Card.

As a workaround, try selecting it and pressing Ctrl/Cmd + Shift + Enter.

Thank you Robert. 
I tried it, but unfortunately it still doesn’t work. 
I also contacted miro support customer service. 
Do you have any other suggestions that might work?
 


@Filippo Lovadina How are you accessing Miro?

  • OS and version, and device? E.g., Windows 11 on a laptop?
  • A supported browser? If so, \
    • which one and have you tried another?
    • have you tried an incognito window?
  • Miro desktop app? If so, have you tried resetting the app data?

 

@Robert Johnson I use OS - laptop. 
I’m using Miro in Chrome. 

Yes, I’ve tried Incognito window as well, nothing changed. 
Just tried to downloaded their app, and same problem. 

The last thing is to try to resetting the app data. 
Will I lose some important data from my miro account doing that?
 


@Filippo Lovadina 

I use OS

Which Operating System (OS)? Windows, macOS?

 

The last thing is to try to resetting the app data. 
Will I lose some important data from my miro account doing that?

Since you just installed it, there is no need to reset the app data. And, no, doing so would to erase data on Miro’s servers.

Your best bet now is to wait for the Miro support team to assist you.


@Robert Johnson thank you for your help! 
I’ll contact the miro support team. 


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