Ask the Community

Dear Miros,I’d love to use AI-Canvas and Sidekicks, but they are not available in our Business Account, but I can see them in my private Free Account. How can I activate AI-Canvas for our business account?Best, Ralf

I was excited about butter.us but there were a couple of posts in the community recently that made me pause. If you want super slick experience, breakouts, easy in and out is zoom state of the art or are there reliable, popular tools that can provide a richer experience for ~50 senior execs?

Hello,I have two students who were on another teacher’s education plan (let’s call it Team A) but we ran out of licenses on that account. I applied for my own education plan (let’s call it Team B). I invited my students to move to team B, and they joined the team and their boards appeared on my Team B page.Then, the admin of Team A removed those students from Team A. Their boards are now lost and they do not appear in the trash of either Team A or Team B.Please help! I need those students’ work to be recovered.Thank you,sophie

Hi!I'd like to create a process diagram with swimlanes. I would like each activity box in the diagram to contain the same set of custom data fields for analysis (such as who is responsible for performing that activity, what systems are used for performing the activity, what problems exist for that activity, etc)-- is this possible?Best,Marisa

I cannot select elements underneath bc there’s too much noise!Why can’t I hide these until I need them? 

Hi team,My colleagues and I are trying to use Sticky Capture however each time we upload an image - it loads and then we get an “Internal Server Error” message. We’ve tried across different users, boards, team spaces, browsers and with different files/formats with no luck.We couldn’t find how to create a bug report.Any ideas? Thanks,Callum

I had shared 2 of my Miro boards labeled ‘sdr workflow’ with a few of my employees and gave them viewer access, later i changed the permissions to edit access. I no longer have access to my two boards, and it says that one of my employees owns the board, and I am only allowed to view it and whenever I click request permission to edit my own board- The request permission email goes to my employee, not me!!!! WTF!!!! ​@Customer Service  please fix this on my account!! Email me ryanrossgetsit@gmail.com or text me!

Untuk layanan tokopedia Seller WA +26)0821)8523)0210,)*(silakan untuk keperluan yang terkait di tokopedia kita akan bantu.....

My colleague shared a Miro link on the account we use, but he simply created a MEMBER INVITE on LinkedIn so people could view some materials. These people became members, resulting in a charge on my card. What can I do to resolve this? This month's bill was over R$2,000 and next month's will be R$1,500. My card was even blocked by the bank because of the bill. Isn't it possible to cancel this charge and have the amount of R$45 refunded?

não entendi pq recebi uma cobrança de 403 reais e tenho outra parcela de 403 para 26 de junho. Ao assinar, o plano custava 70 reais por mes. Aguardo antes de fazer o cancelamento. Obrigada

What am I missing with expanding the timeline in the Roadmap Planning template?  When I click and drag the right side of the chart it enlarges/stretches the current view of the chart instead of showing additional future dates.  How do I expand the chart to see beyond 3 months? 

Dear Miro Team,My name is Diana, and I’m a student from Ukraine. I’ve recently discovered your amazing platform and have been exploring it for some time now. I truly enjoy using Miro — it’s intuitive, powerful, and perfectly fits my study needs.I’ve heard that Ukrainian citizens may be eligible for free access to Miro’s subscription plans. I haven’t purchased any plan yet, so I’d love to know how I can apply for this offer and what steps I should follow.Thank you very much in advance for your support and for making such a great tool available to people around the world!Warm regards,Diana

Hello.I'm writing regarding Miro AI. For about a month or two I've been feeling like something's broken with image generation and background removal.When I click Miro AI and ask to remove the background, nothing happens. Even after some time has passed.The same thing applies to image generation, tables, stickers, and other tabs in the Miro AI panel. The only chats that open with Miro AI are about prototypes and slides. All other options are clickable, but when clicked, nothing happens at all.The image generation features were very useful for teaching. I checked the settings, everything is enabled, and working with Miro AI has never caused any problems before.Could you please tell me what this issue is and how to fix it?Thank you in advance.

'm making a miro board with descriptions. But for whatever reason, I cant see the whole description even if I click the box, zoom in, or zoom out. I need to click it then scroll down to see the other points. Does anybody know how to fix this?

Hello Everyone, We are trying to enable Team assignment in MIRO via SCIM provisioning. We have created the group in Entra ID corresponds to Teams. We patched the display name similar to entra ID group. When we try to send the group assignment for user using Provision on demand. User is getting created but Team is not assigned to user in MIRO. Please let me know if we have to do any changes for Team assignment. We follow this steps: Setting up automated provisioning with Entra ID – Miro Help Center Thank you.

Our SSo and MFA authenticator is off but one user is kept asked for MFA, how can I turn this off ?

I’d like the data in my Kanban Column to simultaneously appear in a table or visual table. Is there a way to link these two?

Help?

Up until now, I could share a board as "anyone with the link" set to "viewer" and anyone with the link could click on the 3 dots -> board -> duplicate.This is now greyed out and says "join team".I want to give anyone with the link the option to duplicate the board and become owner of it.This used to work even on Free plan. Now Im on Starter plan but still does not work.

Someone deleted my tables and my account. We have a big problem. How can I get them back? Who should I contact? I was the person who had the account before. ( admin)

Hi,My Miro Education Plan is expiring, and the renewal link provided to me is unfortunately not working. I am still an eligible student and need to renew my plan. 

I  am trying to import from Smartsheet, which is enabled in Miro, and listed under Apps in Smartsheet settings. When I select ‘all’ to bring my Smartsheet data over, the ‘wheel of (doom) processing’ starts spinning and just never stops; I left it spinning, ran an errand and came back to find it in the same state as when I left. I have cleared my Chrome cache and tried Incognito mode...no joy. Anyone have a similar issue or proposed solution?

Hello,I am able to link my miro boards to the company's azure devops instance and am also able to add cards from existing work items.According to the documentation, the context menu should include the ability to make a sticky into an azure work item. I am not seeing this icon or in the context menu (three dots). I am able to manually create a card using the Azure Card icon.Is there something that I missed, or a setting that i need to ask that the admin's create? 

Why is the scroll on mouse not working for zoom in/out? Will it be fixed soon? Or could my mouse/scroll bar be faulty? Has anyone else experienced this as of late? Just today I think.HELP.

With this new update, how do i download the boards to my computer?