Claim for Excess User Charges in Starter Plan
Our team was conducting a two-session educational workshop, and we added several participants to collaborate temporarily on a shared board. We believed that these participants would join as guests, as allowed under the Starter Plan. However, the system registered them as team members, which automatically triggered an annual subscription charge for each of the 25 added users, and 2.674 dollars were charged from our credit card. This was an honest mistake — these participants are not part of our organization, and their access was limited to those two workshop sessions. As a small, independent educational lab, we are unable to cover this large annual expense, which would seriously affect our financial stability.We also wish to clarify that we chose the annual plan precisely because it offered a lower rate, not realizing it could expose us to this kind of situation. Had we known that temporary collaborators could trigger annual c
