Ask the Community

I swear this was working properly just a few days ago... The 3-dot menu to modify swimlanes doesn’t appear AT ALL when I click a swimlane. This means I can’t modify the colors, nor can I delete them. It still lets me write text and add additional lanes, but I’ve hit a wall because I just need to delete the ones Im not using at this point. This is really frustrating, any help would be appreciated. 

Dear Miro Team,My name is Nadia, and I am writing to you from Ukraine.First of all, I want to say that Miro is a wonderful platform — your board is incredibly helpful, intuitive, and beautifully designed. It has been a gentle and inspiring space for me to organize my thoughts and work.I would like to kindly ask whether Miro currently has any support programs for users from Ukraine.If such a program exists, I would be deeply grateful to receive information about it or to be considered for a free or discounted plan. Access to the expanded features would greatly support my work and daily tasks during this challenging time.Thank you sincerely for your time, understanding, and everything your team does to make collaboration easier and more human.Warm wishes,Nadia

 My name is Lyubov, I am based in Ukraine. Due to the ongoing circumstances I’d like to ask whether there is a possibility to receive free access or special support for Ukrainian users/educators. 

I was on a free trial of your service, and I’ve just been notified that I will be charged R$435.00 soon. I have no intention of continuing the subscription and absolutely do not agree to be charged.It is unacceptable that I’m being told I must pay for a full month I will not use, simply to cancel the subscription. I do not wish to use the service any further, and I am requesting that my subscription be canceled immediately without any charges.Charging users for an entire month after they decide not to continue—especially when no usage will occur—is completely unreasonable. I’m making it clear now: I do not authorize this R$435.00 payment.Please cancel my subscription immediately and ensure I am not charged.

While it was very easy to create a new custom field, edit it’s name, add new options, it doesn’t seem like there is a way to delete the custom field.I mean, there’s gotta be a way, right? 

Some members of my team have had an issue with music that plays during the timer not stopping when the timer ends. This occurs when I am sharing miro through teams.  does anyone know how to make this stop?

Hi,I want to transfer ownership of 5 boards in a customer team that I’ve been working on, for a customer, as an end of project handover.How do I transfer ownership out of my organisation?I added their boards to a team in my organisation, that is now owned by their user, but had to add that user to my organisation to do the transfer.Their user now has ownership of their team and boards, but when I try to delete that user from my organisation it’s asking for a team member to transfer to...Is there a help page to cover this topic anywhere?Thanks,Paul

Hello, We are experiencing a significant issue with our Miro boards in Education Plan.The team is full, and no further individuals can be added. We had a board that we all had access and now, for some reason, no one can do anything on this board anymore. We are a large study area and almost everyone uses Miro. We all use our study-mail to login.How can we deal with this? Thank you very much and kind regards, P.

Dear community,I am looking for a plug-in where I can describe in written form a user journey, and a flow-chart is created 🎉.An aquivalent to AI diagram maker for FigJam.I would be super greatful for any hints, and I imagine I wouldn’t be the only one 😍CheersMaike

Hi, I have several pages of a book written on a Miro board and now I want to put them into a single Word document.  What is the easiest way to do that?

Dear Miro Support Team,My name is Sofiia , and I am an English teacher from Ukraine. I kindly ask you to consider providing me with free access to an educational or premium plan in Miro.Due to the ongoing war, our region is regularly affected by missile attacks and power outages. These interruptions make it extremely difficult to conduct lessons in a stable environment, and Miro has become an essential tool for organizing interactive online classes, preparing materials, and maintaining communication with my students.Having full access to Miro’s features would significantly improve the quality of my teaching and help me continue supporting my students despite the challenging circumstances.I would be sincerely grateful if you could review my request. If needed, I can provide any documents confirming my teaching status.Thank you very much for your understanding and support.Kind regards,Sofiia

Hi,I found a topic about a gift card, if I leave a review on G2 website.Is it still up? Thank you!Daniel

I don't know where to go to accept the terms of use of Miro AI to activate it and start using it.I'm on a paid license, in my profile there is no Miro AI > Capabilities that I can click on.Thank you! 

I can't edit the team logo image in the education plan. Is editing impossible unless I disband the team?

I have two linked, parallel challenges:I have been granted the educational plan on this email address. Because I needed to work urgently, minutes before I received the email about educational plan being approved, I clicked on the free plan.  I ultimately have one educational email address. however, there are two ‘addresses’ that both link to the one master address. (one is just letters; the other has my name in it). Now, I have two accounts - both email addresses however link to the same email address - but no educational plan (on either of them - despite being approved). Request: Is it possible to merge the accounts into one - and ensure that the educational plan applies? Thanks

I´ve been using Miro Flow since Day 1, and I´m having trouble having it actually read information on Google Sheets. AI is enabled on the board, the google sheets objects are being displayed (and I can edit them on the board), but when using the Flow connects from them into a prompt the resulting document says the agent can´t read the documents - or worse just hallucinates results. Has anyone been able to actually use google sheets as input to a Miro Flow prompt?

Dear Miro Support Team,My name is Yuliia, and I am a teacher from Ukraine. I am writing to kindly request access to a free subscription to your platform. I use Miro as an essential tool for creating interactive lessons and activities for my students, helping them continue learning. Thank you very much for your time and support. I look forward to your positive response.Sincerely,Yuliia

Hi! While working on the board my virtual keyboard appears and disappears in a random way. How can I fix it?

Hey folks,we are using the kanban view on miro boards. Currently, our “Completed” column is getting larger and larger. How can I hide the completed tasks after a while?BestsChris 

Hi, I want to share my miro board without the grid. I want the people to see it the way I see it – without the grid. I hide the grid in my board settings, then share an anon link.The person receiving the link (not logged in) see the boards/frames with the grid and don’t have a way to hide them.Is this a bug or do I miss something?

Hey there, i used to do a lot of work on MiRO some years ago and i recently got back to using it. I discovered that every single image of all my boards is now a negative of itself. Creating a new board and inserting a new image by various methods all result in the image being displayed as a negative.Has anyone had the same issue ? This makes it pretty much impossible to use MiRO for my intended purposes as all images because unreadable. A series of portraits, all rendered as negatives by MiRO. Original images are standard photographs. 

Hi,I have a board with a bunch of individual PNG’s, and my team members download these assets individually. I was asked to standardize the naming of each PNG, which I did in my Miro board. Come to find out, when you download the images from the board, they’re still saving as their original file name! Is there any way to save images as their updated names from the board?Visual example below: Thanks in advance!!

Dear Miro Support Team!I'm from Ukraine and I use a board for teaching my students.Due to the ongoing war in Ukraine, it is financially difficult to afford the paid plan. I kindly ask you for getting a free starter plan for Ukrainians. If so, I'd appreciate your help on how to get it. Thanks in advance.

Hi, This is a very desperate ask-for-help post: Since graduation, I lost access to my EDU miro account(which only supports SSO login) where I have most of my academic material stored inside.I contacted MIRO before—MIRO asked me to ask my school—I tried all the options of contacting the IT center, the faculty and the contact center of my university—they can do nothing about it: there’s no way to get my EDU email back because it is terminated not long after my graduation. But I want to try once again: is it possible to get help from MIRO admin to get access to my EDU account and share the information with my new paid MIRO account? I guess this is the only workaround(correct me if I’m wrong) and I sincerely hope that this by any chance would work.Really appreciate any help you could provide. Many thanks,Tanya