Delete profile instructions do not work - please delete my account

Hi ​@Stephanie Collins, thanks for reaching out!

If you’re having trouble deleting your account yourself, here’s what to do:

Normally, you can delete your Miro account by following these steps:

1. Go to your Profile Settings.

2. Scroll down to the bottom and click Delete my account.

3. Follow the confirmation prompts.

If you already tried this and it's not working, there might be a technical issues and the support team can assist you with it. You can contact them directly: Contact Miro Support.

Let them know:

• You’d like your account deleted

• The method above didn’t work

• Include your Miro login email

They’ll be able to securely process your request.

Let me know if you'd like help reaching support.

I also want to delete my free account. I logged in with my work google email to try it out but don’t want it any more. I have nothing I want to save. The account has created a ‘Team’ and made me admin of it. I tried to follow the online steps to delete but I don’t have the ‘delete profile’ option. When I try to ‘delete user’ it says I can’t because the team needs an admin. Mine is the only profile on the account. 

What do I do?

Hi ​@Jamie Love, thanks for reaching out!

From what you've described, it sounds like your Miro account was created using Google Sign-In. In this case, the reason you don't see the Delete profile option is that you'll first need to set up a password for your Miro account.

You can do this by using the Forgot password option with the same Google email address you use to sign in. Once you've created a password, sign in using your email address and the new password instead of Google Sign-In. You should then be able to access the Delete profile option.

If you still run into any issues after setting up a password, let us know and we'll be happy to help further.