Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,757 Topics
  • 22,803 Replies

6757 Topics

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RobinMac79Beginner
posted in Ask The Community

Miro board locked

Hi there. My MIRO board seems to have locked overnight. The toolbar is greyed out. I haven’t changed permissions. Nothing is moving when I click on it Can you help- this is driving me insane!

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Robert Johnson
1 year ago
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carol217New Here
posted in Ask The Community

How to apply for an education plan if I dont have a URL to link?

I’m a student and currently am using my institutional email to use Miro, but to apply for the Education plan I have to link something to prove I’m a student? My university doesn’t have any pictures or articles about me in their website and we don’t need student IDs to access campus so they simply don’t issue one. What documents must I link to prove I’m enrolled in said institution? Is my institutional email enough?

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Robert Johnson
1 year ago
F
Fritz-Edwin JocelynNew Here
posted in Ask The Community

Improving MIRO's speed on Vibe

I bought MIRO to use specifically with my clients on the VIBE board. I was very disappointed to see how slow it was using the MIRO app on Vibe and the same issue happens when I was using the browser.  It is useless to have MIRO and I cannot even do a proper meeting facilitation because of slowness. I already raised a ticket at MIRO and they suggested to add a ticket in the backlog.  As a scrum master, I am working with teams to make them efficient. I hope your team will feel my pain points and strive to find a creative solution. Please keep us posted.Regards, Fritz-Edwin Jocelyn

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Tolya Filippov
Mironeer
9 months ago
L
Laura CharlesworthNew Here
posted in Ask The Community

Different text formatting i.e bold/italics within a single text box/shape

Hello, I want to add bold/italic formatting within a cell/text box but only on particular text. I can apply this and it looks fine but then I click out of the cell and all the formatting is lost. 

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J
1 year ago
C
CubcNew Here
posted in Ask The Community

Cannot Nest Frames

A student here. Been using Miro for about 2months now to track all of my lesson in my subjects from school and added 44 frames on one board. To that point, the nested frames doesn’t work anymore. When moving the bigger frame that contains the smaller frames the nested frames doesn’t follow the bigger frame. I tried to make another board and it’s still the same, I also tried on my phone and still cannot nest the frames. I’ve been wondering if this is a bug or there’s a limit of how many frames I can nest. Can this be fix?

1
Henrik Ståhl
1 year ago
J
Julian GohNew Here
posted in Ask The Community

After moving board to new profile (as owner), board does not appear in new profile

Here’s what I did using 2 free Miro accounts.I created a board in profile 1 (i.e. user) I then moved the board from profile 1 to profile 2. I followed the steps here under the Free Plan section by inviting, sharing, and making profile 2 the new owner. Profile 1 remains a member with “can edit” permission. While logged in as profile 1, I continue to be able to see the board and also able to edit the board. I doubled checked the sharing settings section and Miro confirms that profile 2 is the new owner and profile 1 has “can edit” permission as a member. However, when I log into profile 2, the board I shared is nowhere to be found. I’ve tried logging out and back into both profile 1 and 2 but nothing. Appreciate if you can advise what I am missing.

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Kiron Bondale
1 year ago
P
PopoNew Here
posted in Ask The Community

Can't log in with old email address and forgot password

I couldn't log into my account because I have changed jobs, therefore my sign in email has changed and I forgot my password.

1
Kiron Bondale
1 year ago
D
Diego LanzaNew Here
posted in Ask The Community

Change personal email of team member to his work email.

Hi,I’m the admistrator of my company Miro team, I have to colleagues that became part of our team using their personal email address, they have persnal data and boards in there.I would like to change their personal email to their company email without them losing any data they may have.Can someone give me some advice on such way to do this work?Thanks in advance...

1
Kiron Bondale
1 year ago
Manouska J
Mironeer
Manouska JMironeer
published in Ask The Community

Interested in joining Miro's Beta for Private Mode?

[UPDATE: This beta is closed and no longer accepting participants] Want to create a safe space where your team has time to think and reflect before sharing their thoughts? Join our beta for Private Mode!  Improve the quality of your retrospectives and workshops with Private Mode on Sticky Notes. When activated, this board-wide feature turns the content within all Sticky Notes private for a limited period of time. This gives team members a chance to reword, prepare, and reflect within a meeting, before sharing their thoughts.Interested? Sign up here to be added to our waitlist today![UPDATE: This beta is closed and no longer accepting participants]Be sure to share any questions about this beta in the comments below and our team will get back to you! 

2451
Juan Tejeda
1 year ago
C
Cátia VieiraNew Here
posted in Ask The Community

The words on the board do not become bold.

When I put the words on the board bold, they stay bold while I am in that text box. But, as soon as I unselect that text box, those words stop being bold. It’s driving me crazy 😅 can someone help, please? Thank you!

1
Kiron Bondale
1 year ago
R
Robin SurNew Here
posted in Ask The Community

A sens of achievement for the Team

I had an idea just right now and I would like to share it with you. I was looking for a way to show the progression in a workshop in order to create a sens of achievement for the team but I could find a simple tool. So I thought it could be nice to have this kind of feature to encourage people to stay focus and go further. What do you think ?

1
Kiron Bondale
1 year ago
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Cerstin HannestadBeginner
posted in Ask The Community

How to see who has access to a board?

Hi there,I was wondering how I can see which board those people have actually access to?I cannot find where it shows? I have a team plan. It’s only me being admin and member.All others were invited via board link or Email to the according boards.Thanks in advance for your feedback, best regards, Cerstin.

1
Kiron Bondale
1 year ago
S
Samantha SnyderNew Here
posted in Ask The Community

Roadmap using Jira

I am just getting started with Miro at my company. We are interested in building out our roadmaps in Miro. What resources do you recommend for building roadmaps using Jira data?

1
Kiron Bondale
1 year ago
A
Allison Campbell-RogersNew Here
posted in Ask The Community

Laggy & Slow

Why is Miro so laggy and slow? It is un-useable at the moment, taking several seconds to move sticky notes, pan around the board.

1
Brandon Lee
10 months ago
V
Verena NiepelNew Here
posted in Ask The Community

Resolution download

Hello, I want to insert a Miro board as a jpg in my PhD thesis and need a high resolution for that. Which subscription do I need? 

1
Kiron Bondale
1 year ago
D
Davina JONESNew Here
posted in Ask The Community

Missing Miro Boards

I recently logged in after the Christmas vacation and every single one of my 30+ Miro Boards are missing. I tried to search for the boards via board name, and also for any boards owned by me, or any boards owned by my user-name. All of them came back with zero results. Our administrator can find the boards and they still appear to be owned by me, under my name, but I can’t find any of them. My IT crew did migrate my account from one email address to another (it’s a BIG organisation), and this originally didn’t have an impact. 6 months on however, I’ve now lost access to all. They reinstated my previous team access however none of those boards are visible using the search function either. I can however access the boards if I’ve stored the URL and password and use those to access. Problem is that I can’t remember the names of the recent boards created just before I went on leave, so I can’t get our admin to search for them for me. All boards that I can locate require me to log in with a

1
Kiron Bondale
1 year ago
J
Julie HuiNew Here
posted in Ask The Community

Question about View Only

My issue is that I've created a "team" and invited students in my classes to it. In this version, only the 3 most recent boards are editable. However, students are using this team to create Miro boards for their other classes, so even if I only created 2 boards which I need to maintain as editable, those two boards switch to view-only because students are creating their own boards in the same "team" pushing my boards to view-only. There doesn't seem to be a permission setting to only let the admin create boards in the team. Is there any way to keep my boards as editable in my own team? Or do I need to upgrade to do this?

1
Robert Johnson
1 year ago
O
onasNew Here
posted in Ask The Community

Show the Year of the Date in History Timeline

Currently in the History Timeline only the day and month are shown. This is very unconvenient and a problem, when you have a timeline spanning over several years. So please show the Year of the Dates in the History Timeline and Versions Timeline.

1
Kiron Bondale
1 year ago
A
asd10522New Here
posted in Ask The Community

Glitching on pdf posted

Just got a new gaming laptop and no sure why is this happening to my board when viewing the pdf on board, could somebody please help? thanks!

1
Robert Johnson
1 year ago
L
Lex BrunetteNew Here
posted in Ask The Community

How to know how many people edited a public board

I have a public board were people edited the board. I would like to know how many people actually made changes/participated  

1
Kiron Bondale
1 year ago
C
Charlie WelchNew Here
posted in Ask The Community

Ending Consultant plan - can I still access my boards?

Can I still access my boards when I end my consultant subscription?Many thanks. 

1
Kiron Bondale
1 year ago
L
ljiangNew Here
posted in Ask The Community

[POSSIBLE ISSUE] Board becomes unresponsive when two separate frames created within a table

in order to see different parts of a big table, I added frame to parts of a table. i noticed that after created a second frame and try to move it to the right place on a table, miro got stuck. this situation repeated multiple time. I reflesh the page then I can move a bit the frame then immediately the whole board get stuck again.

1
Kiron Bondale
1 year ago
A
Anne KoningsNew Here
posted in Ask The Community

My IOS app is not loading

Hi,  The Miro app on my IPad is getting in a loop of opening several times already. I am new to Miro. But is very frustrating. I already removed the app and re-installed it several times, but there is no change.  Thx for helping outAnne 

1
J
10 months ago
C
ChrisK12New Here
posted in Ask The Community

How to embed clickup view in Miro with autoplay

Hi im trying to embed a clickup view inside Miro without the loader viewhowever im not quite sure how this works, since i tried using ‘&embedAutoplay=true’ and it still doesn’t work. the embed code from clickup is this;<iframe class="clickup-embed" src="https://sharing.clickup.com/xxx//h/db" onwheel="" width="100%" height="700px" style="background: transparent; border: 1px solid #ccc;"></iframe>i tried putting it behind the url it doesnT work<iframe class="clickup-embed" src="https://sharing.clickup.com/xxx//h/db&embedAutoplay=true" onwheel="" width="100%" height="700px" style="background: transparent; border: 1px solid #ccc;"></iframe>or this doesn’t work either<iframe class="clickup-embed" src="https://sharing.clickup.com/xxx//h/db" onwheel=”&embedAutoplay=true" width="100%" height="700px" style="background: transparent; border: 1px solid #ccc;"></iframe> any ideas how to make this work or it cannot work? Thanks in advance!

1
Robert Johnson
1 year ago
V
vhkNew Here
posted in Ask The Community

Azure cards gets new position when updated in DevOps

We really like azure cards integration.We use it a lot during analysis.But for some reason, the cards do not stay on their position.I tried to lock them but still they jump to another position when a board is reopened.I think it happens when the related User Stories are updated in azure. 

1
Manouska J
Mironeer
1 month ago
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