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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,937 Topics
  • 26,598 Replies
7937 Topics
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Erickrodriguez10New Here
posted in Ask The Community
account has been hacked and 150 people have been added as full members.

Sin mi autorización, esas personas fueron agregadas automáticamente, y ahora me están cobrando 2000 dólares. These people were automatically added without my authorization, because it makes no sense for them to have full access. There is no way I would have granted them that permission, and now they are charging me 2000 dollars.  This is a damn robbery that they are doing to my account.

702
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2 months ago
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Jeff StetsonBeginner
asked in Ask The Community
Unable to resize table object using DB Entity Diagram Template

Hi,All of a sudden I am unable to resize, make wider or narrower table objects using the DB Entity Relationship diagram template.  When I select the object and hover over a side line I get the double arrow icon, but the table will not actually resize, it is not locked, I cleared cache and logged in and out and refreshed the board with no luck.  When I try to resize, a blue sizing line shows up underneath the table and also underneath other tables nearby on the diagram that I am not selecting, but the table will not resize.  

17116
ElvaMiro
Mironeer
2 months ago
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Christopher HanleyNew Here
asked in Ask The Community
No access to shared/starred boards since major update

Hello, I have been using MIRO for quite a number of years within a university setting and as a result there are many teams with separate accounts. Over the years we have been able to share Miro boards and star them so we get access to the shared board, as I don't need to be a member of another department/team.However, to the main issue, since the major update that has happened recently I am no longer able to see or access any external boards that have been shared with me that I have starred, which is a huge problem as now I have technically lost a lot of work which we’ve been collaborating on.I haven’t been able to find a way through the new dashboard to find any external boards, nor found anything relating to this topic online so if any one can help in pointing me in the right direction would be great. Thank you kindlyChris H

372
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2 months ago
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BibianaJNew Here
posted in Ask The Community
Mendeley integration

Hello, I am mainly using Miro boards to create research on different topics. Does anyone know if (and how) there is a plug-in so I could integrate Mendeley to my Miro boards for citation? Thanks!

142
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2 months ago
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SimonErzenBeginner
asked in Ask The Community
Exporting to pdf option missing

Hi,I am on free plan and I am missing an option Exporting to PDF that was there when i opened miro account. How to export boards to PDF?THXSimon 

693
ElvaMiro
Mironeer
2 months ago
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Michael SimmonsBeginner
posted in Ask The Community
Jira's Advanced Roadmap "Teams" Field not appearing in Miro

Hi,We have Miro Teams and use Jira Cards. In our Jira environment, we have Advanced Roadmaps. The only thing we do with this is use the Team field that now appears in all Jira items.The Team field, however, is required for Jira to work properly, but does not show up in Miro.I am unable to find any way to resolve this. Is there something I am missing?Thanks,Michael

5887
ElvaMiro
Mironeer
2 months ago
1
11 SunBeginner
posted in Ask The Community
Folders?

I am surprized that I can’t organize my boards in folders. I have just started with Miro and I have only 10 boards and even that is hard to manage. I have to believe people have hundreds of boards as I will have someday. How do they organize boards?Why can’t I create a folder structure?My solution is to name boards like this: AA - Board 1AA - Board 2BB - Board 1etc…This is pretty hokey. Any ideas? 

1026
Robert Johnson
2 months ago
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Sara GrilliBeginner
asked in Ask The Community
Payment for Guests? (3-board limit for Guests?)

Hi all,I tried to add a guest to a board: when I select the guest, it tells me that the guest has been already invited at 3 boards and this imply that my company must pay for giving him/her unlimited guest links (my company has a business plan).in the help pages I don’t find any information on that.could you please clarify?thanks in advance best regardsSara

26814
Robert Johnson
2 months ago
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wienerbergerNew Here
asked in Ask The Community
No access to board, I have created

Hi, the whole board I used to work in disappeared. I can not find it in dashboard. When I use saved link, it tells me “No access to board - ask the board owner to grand you permission to view this board” even though I am the only one using this board… What should I do? I have requested acccess, but I do not have any clue, who will this request target, as I am the only one who should have any interest in this board.Thank you for any ideas

491
Eca
Mironeer
2 months ago
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sam zackNew Here
posted in Ask The Community
[RESOLVED] Zapier creates cards in a wrong spot

HiI am trying to link my todo list with miro using zapierevery time i create a task it appears somewhere random in the board, and not in the same frame i used in the zap i guess the problem is happening because zapier is looking for a frame with a gird while grids are removed now.Any idea what's happening here?

28714
Eca
Mironeer
2 months ago
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Rafael LetoBeginner
posted in Ask The Community
[KNOWN BUG] Mind map bug doesn't let me expand child nodes

When I left click on a child node the cursos changes to “box select” items and it doesn’t open the node itself. I’ve cleared cache on Chrome, Incognito mode, Miro app and nothing worked. It’s a really important mindmap and it took me hours to build it. Please help me!

43113
Eca
Mironeer
2 months ago
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Khojiakbar mansuroffNew Here
asked in Ask The Community
account confirmationhttps://community.miro.com/topic/show?tid=18105&fid=45

i have a miro account but when i try to access my miro files it asks me to login. When I log in, it sends me to the login page again. please help my account

633
Eca
Mironeer
2 months ago
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Boaz FineNew Here
posted in Ask The Community
Support for right-to-left text (hebrew)

Hi,    Couldn’t find right to left text direction Is it possible?  

10157
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2 months ago
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Alex e8New Here
asked in Ask The Community
How to Transpose Objects?

Is there a way to transpose objects? I haven’t found any.Currently, I’m using a workaround - cluster objects and then re-arrange these.

693
Eca
Mironeer
2 months ago
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Margo_belNew Here
posted in Ask The Community
Can't edit kanban cards from my phone

Hello. Lately I can't edit kanban cards from my phone, same goes for my team. It used to be possible. That is, I can duplicate cards, create new ones, but to get into the card, to write text inside the card - only from the desktop version of Miro. I can't do this on my phone. why is this so?Has anyone run into this? Could the problem be that I currently have a free version of miro?I'd be very grateful for the answers 🤗

1153
Eca
Mironeer
2 months ago
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Stephen WingertBeginner
asked in Ask The Community
CA Agile (Rally) App Estimation Support?

Miro’s Estimation app does not work with imported Rally cards. Are there any plans to address this issue? It would be sweet if Estimation worked similarly with Rally cards as it does with Jira cards.

314
S
2 months ago
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vanne yatNew Here
posted in Ask The Community
why i didn't see any generating mindmap option in the Mira Assist

I couldn’t find the option of “generating mindmap” in the Mira Assist, is that function only for paid member?

251
Eca
Mironeer
2 months ago
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Ulrich BöhnkeNew Here
asked in Ask The Community
Change Login Mail address not possible (not getting confirmation Mail)

Hellofor some reason I don`t get the confirmation mail to me new mail address of my company so i cant change my login mail-address. Could you help me?

301
Eca
Mironeer
2 months ago
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wtnan2003New Here
posted in Ask The Community
Apple pencil double tap cannot switch to eraser when using ipad app

It’s work in other app such as  notes,Goodnotes .so my apple-pencil 2 is work well I’m using iPad app downloaded from Apple Store  i have reinstalled Miro but still happen any help would be appreciated 

1535
Eca
Mironeer
2 months ago
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hekendevBeginner
asked in Ask The Community
Which app have you searched for in the Miro marketplace but couldn't find?

Just curious what app were you looking for in the Miro marketplace that you couldn't find?   

181
Eca
Mironeer
2 months ago
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BALDEtooseNew Here
asked in Ask The Community
scp

scp

101
Eca
Mironeer
2 months ago
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RyanQANew Here
asked in Ask The Community
Invitees to team do not get 6 digit confirmation code

Hi,We have new offshore team members that are trying to sign up for Miro. They are not receiving the 6 digit confirmation code. Is there anything that can be done to help facilitate this?  

271
Eca
Mironeer
2 months ago
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Kathryn RifenburgNew Here
posted in Ask The Community
Board Disappeared

Help! I created a board for a community event- in order to keep assess to the board I signed up for a free account. I thought with an account I could keep the board forever- but it disappeared along with all the information. Is there a way to get the board back?

331
Eca
Mironeer
2 months ago
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John TerhorstBeginner
posted in Ask The Community
Laggy on M1 iPad

I have been using a 1st generation iPad Pro (11 inch) with A12X chip for the last couple of years and have had no problem with Miro.However I recently got a new, 5th generation iPad Pro (12.9 inch) with the M1 chip and Miro is now extremely difficult to write on with the Apple Pencil because of lag. I use Miro to conduct my tutoring sessions so it is always a one on one situation, not a crowded board.  Is this a known issue, perhaps something with the M1 chip? This is potentially a huge dealbreaker for me. I have tried reinstalling the app, swapping different Apple pencils, etc., with no improvement. 

66216
Eca
Mironeer
2 months ago
Eddie Zhang
Eddie ZhangBeginner
asked in Ask The Community
Is anyone here a Miro Referral or Reseller Partner?

Hi Miro Fans,Just wanted to know if anyone here has applied to be a Miro Partner and is now an official partner?I’ve submitted the form below many times over the last 1-2 years but I have never received a reply from anyone in the Miro team.https://miro.com/contact/partnerships/I’d love to know if you were successful/unsuccessful, if you had the same issue as I did, or if you had loads of value after becoming a partner. 😊Thanks in advance for your response!Cheers,Eddie Zhang | Zhamatix

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Eca
Mironeer
2 months ago
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