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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,559 Topics
  • 25,392 Replies
7559 Topics
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BenoitCalmNew Here
asked in Ask The Community
Can not add a new frame

Hi all,I have 85 frames, when I tried to insert a new one, not thing happened.I tried copy / paste or insert a new frame or in the Frame the "+" but nothing happenedIs it a bug or a limitation? Many thanks, Benoit

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B
1 month ago
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Sergej VdovenkoNew Here
asked in Ask The Community
ACCESS TO FREE RUSSIAN ACCOUNTS for owners of boards

Please be so kind to let me know if I have access for editing and creation boards to my FREE RUSSIAN ACCOUNT (owners of boards) and colleagues.

1741
Eca
Mironeer
1 month ago
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Abhijit KhatuaNew Here
asked in Ask The Community
Miro board not opening

This is my miro board stuck on loading screen

192
Robert Johnson
1 month ago
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RenatNew Here
asked in Ask The Community
Как понять, попадает ли мой аккаунт/команда под блокировку аккаунтов из России и Белоруссии

Всем привет. Мне не приходило письмо с блокировкой. Я оплачиваю подписку с карты Казахстанского банка.  Я пытаюсь понять, по какому признаку будет блокировка. Я читал в других обсуждениях про то, что IP не влияет. Это я понял. Там указывается формулировка “Страна в которой была зарегистрирована команда” Просьба сказать, куда посмотреть, чтобы понять, команда/аккаунт зарегистрирован в России/Белоруссии или в другой стране Не хочется понять, что ты попадаешь под блокировку тогда, когда тебя уже заблокировали Спасибо. 

951
Eca
Mironeer
1 month ago
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Gideon FerberNew Here
asked in Ask The Community
add Jira tickets based on fix version

Is there a way, when adding Jira cards to the board, to filter the list based on release/fix version? 

121
Eca
Mironeer
1 month ago
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Denise PerezNew Here
asked in Ask The Community
AI summary doc

I tried the AI feature to summarize sticky notes and resources that my students posted to a board yesterday and it worked perfectly. I tried it today and I just get a blank untitled doc, I’m not sure what I’m doing wrong???? I highlighted the contents>clicked AI tool> and chose “summary” but I didn’t get anything like what I got yesterday when I tried.

401
Eca
Mironeer
1 month ago
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Anton SirotinBeginner
asked in Ask The Community
Colored Excel cells no longer paste as colored stickies

Hi everyone,About 4 months ago I was working on an affinity project in excel and was pleasantly surprised to discover that bulk pasting colored cells into Miro from Excel created stickies of comparable colors. This was awesome. However, this no longer seems to work. Copying from Excel and pasting into Miro gives me yellow stickies regardless of the colors in Excel. In contrast, this still works when copying from Sheets. For NDA reasons, I cannot use Google suite at my company.Can someone confirm that bulk pasting colored stickies from Excel still/no longer creates colored stickies in Miro? Am I just not doing it right? Have I lost my mojo?Thanks//A

2649
Eca
Mironeer
1 month ago
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Aigul IrekovnaNew Here
asked in Ask The Community
Education plan

Dear Miro Community & Team, Could you help me to clarify some information concerning my Education plan, will I have an access to it after 12th of September, or I will be able to use only my free account if it’s registered in Russian Federation?Today I’ve received new letter from you, and now I am puzzled.

511
Eca
Mironeer
1 month ago
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Phylla MagallanesContributor
asked in Ask The Community
Is it possible to lock multiple separate frames all at once?

I’m grateful to have found the Framer 2.0 app that allows me to extract a PDF file and create frames from the pages quickly. I wonder if I could lock multiple separate frames all at once (I want them still ungrouped from each other after locking them). Is this possible or is it something I have to do manually, one by one?

121
Eca
Mironeer
1 month ago
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NickPNew Here
asked in Ask The Community
Sharing and editing boards so anyone with the link in our organisation can edit

I am new to supporting Miro, please accept my apologies.We have a Miro Enterprise accountI have a user who would like to be able to share Miro boards so anyone with the link in our organisation can edit.Can this be done at an organisation level, or can it be applied to specific Teams?If they want people to be able to edit, do those people need a full license?

131
Eca
Mironeer
1 month ago
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ewanBeginner
posted in Ask The Community
Miro Board frozen on black screen

Hi All, I have been through the previous posts on this fault, black screen, and tried the solutions but no joy.  - restarted laptop - tried another device (mobile) - downloaded the Miro App  - I can’t copy and paste content to another board becuas I can’t see the content to copy itThe black screen is on both my laptop and phone. I have the paid version.My only thought is a guest has jumped on and done something (!) or there is too much data on the Board? Any help would be much apprecaited as this is client work and is looking bad n me as I introduced them to Miro. Thanks in advance, Ewan  Update - now no Boards are opening for me. They are freezing on a white window with just a couple of frames showing but no content. It is trying to open but stuck. My laptop did updates today but this should not effect my mobile phone opening the Miro Boards.

58925
Eca
Mironeer
2 months ago
A
Anastasiia4432New Here
posted in Ask The Community
Про блокировку Миро в России и Беларуси

Интересовались у поддержки будет ли заблокирован наш платный аккаунт Миро, который оплачен картой другой страны. Получили ответ 22.08.2024 года:Currently, I can see that your team's billing details are connected to Kazakstan, so there is no need to worry.This means that as long as you have the paid team registered in a non-prohibited region, all of your users will be able to work on this team, no matter the domain or the IP.В настоящее время я вижу, что платежные данные вашей команды привязаны к Казахстану, поэтому не о чем беспокоиться. Это означает, что пока у вас есть платная команда, зарегистрированная в незапрещенном регионе, все ваши пользователи смогут работать в этой команде, независимо от домена или IP. Также есть ответ про бесплатные аккаунты в Миро:Currently, the authorities have not issued a full embargo against access to services from Russia or Belarus, so authorized accounts from non-prohibited regions may continue to access the platform from Russia or Belarus. This means

8431
Eca
Mironeer
2 months ago
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Emma NicolNew Here
asked in Ask The Community
Stopping Quick Actions

Can anyone tell me how I stop the Quick Actions suggestion appearing?

281
Eca
Mironeer
2 months ago
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Robert HenleyBeginner
posted in Ask The Community
Frames navigation question

When presenting using frames, I want to be able to use links to jump over certain frames if they are not applicable. When I am using links, it'll jump to the linked frame, but then go back to the next frame after the one I linked from.  For example: I want to go: frame 4, frame 5 (click link to frame 10), frame 10, frame 11, frame 12What’s happening: frame 4, frame 5 (click link to frame 10), frame 10, frame 6 (instead of 11), frame 7 -- which are the frames I intended to skip. How can you set up a more flexible frames navigation for a facilitator? Basically, for a choose your own adventure type scenario, where you don’t want to cover all frames.

221
Eca
Mironeer
2 months ago
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miwiNew Here
asked in Ask The Community
link to objects on password-protected boards

Do links to object not work on password-protected public boards? After entering the password, I am being redirected to the board as whole, not the object that was linked to originally. The link only works the second time, that is after the board has been unlocked with the password. Is there a work-around for this?

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M
2 months ago
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TonupkidNew Here
posted in Ask The Community
[SOLVED] Paste style missing on mind map nodes

I can copy a style but ctl+v does not work and the “paste style” option is missing from the menu.Please help! 

1766
Robert Johnson
2 months ago
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Ralph SamuelBeginner
asked in Ask The Community
SSO failing for one Student

Hi,we are using M365 as SSO. One student cannot login, but keeps getting the German Response "Bei der Verarbeitung deiner Anfrage ist ein Fehler aufgetreten; Bitte versuchen sie es erneut". (An error occured while processing your request. please try again) and is constantly forwarded tohttps://miro.com/de/login/?reason=emailNotSharedByUser&service=OFFICE365I have tried having her log on to a different computer, clearing the cache etc. but the issue persists. I tried to find a solution under I can't log in via SSO – Miro Help Center but could not find anything related.The rest of the class as myself can log on flawlessly.Does anybody have a clue what could be the reason for the issue?Thank you very much in advanceregardsRalph

191
Eca
Mironeer
2 months ago
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Burak PakNew Here
asked in Ask The Community
Curve permanently stuck at the left top corner of the MIRO board, cannot be edited or deleted

After copy/pasting a vector object from Adobe Illustrator, a curved line is constantly showing up at the left top corner of the MIRO board, under the MIRO logo. Its position does not change with pan or zoom and it cannot be edited. 

121
Eca
Mironeer
2 months ago
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Pilea12New Here
asked in Ask The Community
Unable to Access Miro Boards Linked to Apple ID: Seeking Help with Error 500 and Data Recovery

Hello dear community,I have multiple Miro accounts. Since yesterday, I can no longer access the account/boards that I created with my Apple ID using the „private.relay email " feature. Recently, I’ve been unable to log into my account because the Apple ID login no longer works. When I try, I get the following error message: {"code":"unknownError","message":"Something went wrong. Check the logs for more information.","reason":"unknownError","status":500,"timestamp":"2024-08-16T16:57:19.027620763Z","error":{"code":500,"message":"Something went wrong. Check the logs for more information.","reason":"unknownError","context“:{}}}.Apple Support has informed me that this is a server error (Status 500) on the third-party provider’s side, specifically related to the connection between Apple and Miro (and the private relay feature). Unfortunately, Miro has not yet responded to my inquiries.The problem is that there is important information on the board that I desperately need. I’m worried that I

631
Eca
Mironeer
2 months ago
Don McIntyre
Don McIntyreContributor
posted in Ask The Community
Tablet recommendations

Hi Guys - thinking of using a tablet with Miro… but don’t want to spend a fortune (no Scottish jokes please ;-) -just want to use for simple annotation / redlining.  Any suggestions? cheers. d.

17288
A
2 months ago
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Oksana DolgikhNew Here
asked in Ask The Community
Country Restrictions - Russia

Dear Miro teamI'm really concerned about my boards I've created all over these years. I'd like to know, if the account will be created in non-prohibited country, would it be possible for me to use it in Russia, since I'm currently located here.Will the change of paid account let me work from Russia (with the account created in non-prohibited country)

1511
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Mironeer
2 months ago
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BohdanaNew Here
asked in Ask The Community
Subscription plan for Ukrainian people

Dear Miro Team,I am writing to you regarding the subscription plan. Recently I've found your wonderful platform. I've been testing it for a few months and it's perfect for me. As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet.So I would like to know what I should do next and how to get those perks. Thank you in advance!Sincerely,Bohdana

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ElvaMiro
Mironeer
2 months ago
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Victoriia RodionovaNew Here
asked in Ask The Community
free plan for Ukrainian teachers

Hello dearest community! I’m Victoriia, I’m from Ukraine and now I am looking for free plan for Ukrainian teachers. I’ve used the Miro since I was 14yo, now I’m 19) So, It will be really great to find some information about free plan and continue to do my work successfully. I wish it was possible! Thanks, I am looking forward some replying  

381
ElvaMiro
Mironeer
2 months ago
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Yunjie XueNew Here
asked in Ask The Community
How to cancel the free plan

Hi team, I was asked by the company to cancel the free plan subscription that has not been used in over 1 year (Free plan, not free trial). However, it seems that there is not option to cancel the free plan? Could someone help me in this case? Thank you a lot!

191
Robert Johnson
2 months ago
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e.ducationNew Here
asked in Ask The Community
Sanctions against Russia and Belarus

Good afternoon! I have a free plan. I didn’t receive a letter about blocking, I don’t live in Russia, but I don’t remember where my account was registered. Help us figure it out and prevent blocking for no reason. Thank you!

1822
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Mironeer
2 months ago
Terms & Conditions